Phyllis Terry

Assistant Manager / Recertification Specialist at The Habitat Company LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area

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Credentials

  • Public Housing Rent Calculation Specialist
    Nan McKay and Associates (NMA)
    Apr, 2022
    - Sep, 2024
  • Housing Choice Voucher Specialist
    Chicago Housing Authority
    Jan, 2019
    - Sep, 2024
  • Substitute Teacher - Five Year License
    Chicago Public Schools
    May, 2021
    - Sep, 2024
  • Licensed Real Estate Residential Leasing Agent
    Illinois Department of Financial and Professional Regulation
    Jul, 2022
    - Sep, 2024

Experience

  • The Habitat Company LLC
    • Real Estate
    • 1 - 100 Employee
    • Assistant Manager / Recertification Specialist
      • Sep 2021 - Present

      • Completed interim re-examinations and unit transfers • Completed annual re-examination • Conducted applicant and participant briefings and interviews • Followed HUD/CHA policies to determine resident’s rent • Data entry, create distribute work orders, update internal systems, support maintenance crew • Educated participants on program requirements and family obligations • Assists with rent collection and lease enforcement • Assists General Manager in the development and implementation of goals, objectives, policies and priorities at the site Show less

  • Nan McKay and Associates (NMA)
    • United States
    • Business Consulting and Services
    • 200 - 300 Employee
    • Housing Specialist
      • Aug 2018 - Jul 2021

      • Work with internal and external stakeholders • Participate in venues to receive training regarding CHA policy, work force strategy, procedure, forms and data systems • Provide technical assistance related to meeting performance metrics • Resolve issues, troubleshoot problems and recommend solutions to stakeholders • Manage multiple assignments simultaneously • Guide participants through the voucher recertification process Show less

  • HTP Associates
    • Australia
    • Accounting
    • Billing Administrator / IT Support Specialist
      • Mar 2012 - Apr 2018

      • Installed a premier automated messaging and appointment reminder system that sends reminders and messages via voice, text or email • Provided onsite maintenance for electronical medical records system used by the clinic to house 800 patients • Maintained, upgraded desktop software • Conducted educational training for staff of 10 • Identified and resolved patient billing complaints • Reviewed accounts for staff assignment and prepared information for the collection agency Show less

  • University of Illinois at Chicago
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Systems Analyst
      • May 1997 - Jan 2012

      • Installed, customized and deployed digital Unix Telecommunications system for a major University with a team of 15 people • Consulted with vendors and technical staff to streamline the work process • Coded and supported MS-Sql adhoc reports • Provided requested reporting to financial department for audit processing • Assisted in the design, development, coordination and improvement of data systems • Addressed internal and external data queries Show less

Education

  • Microtrain
    Certificate of Completion, A+
    2017 - 2017
  • Roosevelt University
    MBA, Management
  • University of Illinois at Chicago
    BS, Quantitative Methods (Research Statistics)

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