Phyllis Muder, CAE
Senior Manager of Certification & Career Programs at American Public Works Association- Claim this Profile
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Bio
Kevin McCann
Phyllis was very detailed with the projects she worked on as a Project Analyst. She always looked for improvements and sought for the most effective way to deliver the materials and content she was responsible for. Phyllis did a very good job in managing multiple projects and keeping her leaders informed as to their progress.
Roger Dawson
Phyllis is a very detailed and Customer focussed associates. She goes above and beyond to meet deadlines and set clear expectations for any tasks she is assigned. She is extremely thoroughly to ensure the accuracy of her works exceeds expectations. I enjoyed working with Phyllis becuase of her dedication and focus on delivering quality assignments that led to a proud sense of accomplishment within the team environment she creates.
Kevin McCann
Phyllis was very detailed with the projects she worked on as a Project Analyst. She always looked for improvements and sought for the most effective way to deliver the materials and content she was responsible for. Phyllis did a very good job in managing multiple projects and keeping her leaders informed as to their progress.
Roger Dawson
Phyllis is a very detailed and Customer focussed associates. She goes above and beyond to meet deadlines and set clear expectations for any tasks she is assigned. She is extremely thoroughly to ensure the accuracy of her works exceeds expectations. I enjoyed working with Phyllis becuase of her dedication and focus on delivering quality assignments that led to a proud sense of accomplishment within the team environment she creates.
Kevin McCann
Phyllis was very detailed with the projects she worked on as a Project Analyst. She always looked for improvements and sought for the most effective way to deliver the materials and content she was responsible for. Phyllis did a very good job in managing multiple projects and keeping her leaders informed as to their progress.
Roger Dawson
Phyllis is a very detailed and Customer focussed associates. She goes above and beyond to meet deadlines and set clear expectations for any tasks she is assigned. She is extremely thoroughly to ensure the accuracy of her works exceeds expectations. I enjoyed working with Phyllis becuase of her dedication and focus on delivering quality assignments that led to a proud sense of accomplishment within the team environment she creates.
Kevin McCann
Phyllis was very detailed with the projects she worked on as a Project Analyst. She always looked for improvements and sought for the most effective way to deliver the materials and content she was responsible for. Phyllis did a very good job in managing multiple projects and keeping her leaders informed as to their progress.
Roger Dawson
Phyllis is a very detailed and Customer focussed associates. She goes above and beyond to meet deadlines and set clear expectations for any tasks she is assigned. She is extremely thoroughly to ensure the accuracy of her works exceeds expectations. I enjoyed working with Phyllis becuase of her dedication and focus on delivering quality assignments that led to a proud sense of accomplishment within the team environment she creates.
Credentials
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Certified Association Executive (CAE)
ASAE: The Center for Association LeadershipJun, 2022- Nov, 2024
Experience
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American Public Works Association
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United States
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Public Safety
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1 - 100 Employee
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Senior Manager of Certification & Career Programs
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Jul 2021 - Present
Manage all aspects of the certification programs including financials, compliance, security, program development, item bank maintenance, candidate processing, and exam administration.Staff Liaison for all certification governance groups including the Certification Commission, Certification Councils, and subject matter work groups.Staff Liaison to Diversity, Equity, and Inclusion Committee. Coordinate DEI initiatives including NASC First Timers Breakfast, DEI Brunch, and DEI education offerings.Collaborate with national committees and chapter delegates to create career and workforce development outreach materials.Recruit volunteers to serve on committees, as subject matter experts to develop content and exam items; accept governance roles for the certifications and develop strategies for DEI initiatives. Show less
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Career Development Manager
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May 2017 - Jul 2021
Managed all aspects of the certification programs including financials, compliance, security, program development, item bank maintenance, candidate processing, and exam administration.Collaborated with technical committees and chapter delegates to create career outreach materials.Responsible for budgets, contracts, and agreements for certification, councils, and career programs.
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Professional Development Program Manager
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Jan 2014 - May 2017
Primary liaison to the national Facilities & Grounds Technical Committee, Solid Waste Management Technical Committee and Snow Program Selection CommitteeManaged and directed the education program for annual North American Snow ConferenceManaged and coordinated the Winter Maintenance Supervisor certificate programWrote content for APWA Reporter magazineWrote copy for education sessionsManaged volunteer education content development and conference speaking activities
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Project Manager
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Nov 2008 - Jan 2014
Directed education program for the annual North American Snow ConferenceManaged and executed web based E-learning programsDeveloped and produced training programs with Adobe E-learning products such as Acrobat, Connect, Captivate, Premier and SoundboothCoordinated volunteers and subject matter expertsWrote marketing copy & content for Reporter Magazine
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Block Advisors
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Financial Services
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700 & Above Employee
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Project Analyst
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Jul 2007 - Nov 2008
Implemented and administered Learning management system (Learn.Com) Developed elite advisor sales training program Developed e-learning and web based training programs Reworked the new advisor training program Coached advisors on prospecting scripts, product offerings and sales ideas Implemented and administered Learning management system (Learn.Com) Developed elite advisor sales training program Developed e-learning and web based training programs Reworked the new advisor training program Coached advisors on prospecting scripts, product offerings and sales ideas
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Waddell & Reed
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United States
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Financial Services
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700 & Above Employee
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Financial Advisor
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Sep 2006 - Jul 2007
Sold financial planning, insurance & mutual fund products Obtained Series 7 – General Securities Representative License, Series 66 – NASAA Uniform Combined State Law license, Mo Life and Health insurance license Sold financial planning, insurance & mutual fund products Obtained Series 7 – General Securities Representative License, Series 66 – NASAA Uniform Combined State Law license, Mo Life and Health insurance license
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Timberline Garden Center
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Lawson, MO
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Owner/ Manager
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Sep 2000 - Aug 2006
Ran all business operations as well as initial start-up Managed all inventory activities such as purchasing, pricing and stock management Generated advertising and marketing campaigns Executed retail, business to business and outside sales Administered all financial reporting including accounts receivable, accounts payable, tax filings and sales tracking Ran all business operations as well as initial start-up Managed all inventory activities such as purchasing, pricing and stock management Generated advertising and marketing campaigns Executed retail, business to business and outside sales Administered all financial reporting including accounts receivable, accounts payable, tax filings and sales tracking
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DST Systems
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United States
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Information Technology & Services
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700 & Above Employee
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Client Services Manager
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Sep 1997 - Aug 2000
Ran Institutional Cash Management project with a life cycle of 35,000 hours and an operating budget of $7 millionControlled project milestones, dependencies, costs and deliverablesManaged staff of 20 system and business analysts Coordinated the activities of 80 interdepartmental and client associatesLed strategic planning and solutions sessions Developed testing strategy and timelineCollaborated with clients on training and implementation needs
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Division Manager
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Sep 1993 - Sep 1997
Managed Corporate Resource Division for full service mutual fund clientsLed staff of 60 associates with an operating budget of $1.5 millionRan daily operations for mutual fund cash reconciliation, commission processing, dividend production and tax reporting Subject matter expert on major system architecture projectSteering committee member for the Regulatory Compliance Action GroupIncreased productivity of Corporate Actions associates 300%
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Group Manager
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May 1991 - Sep 1993
Led staff of 35 associates in 5 units with an operating budget of $500,000;Consolidated 4 subsidiary groups which reduced management staff by 75%;Conducted process reviews at client sites to assess processing needs and solutions;Key participant in over 100 client data conversions and fund implementations;Mentor manager for the quality improvement committee
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Unit Manager, Supervisor, New Fund Administrator, Shareholder Service Rep and Transaction Processor
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Feb 1985 - Sep 1993
Started as a Transaction processor and quickly move up the ranks to the Supervisor then Unit Manager of the Corporate Actions function. In this position I managed the dividend, fund pricing and commission operations for full service mutual fund clients.
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Pennsylvania Public Interest Coalition (PennPIC)
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Philadelphia, PA
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Field Manager and Canvasser
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Mar 1983 - Nov 1984
Started as a fund raising canvasser then was quickly promoted to Field Manager, Worked on issues such as voter registration, chemical right to know laws, utility deregulation and clean water Started as a fund raising canvasser then was quickly promoted to Field Manager, Worked on issues such as voter registration, chemical right to know laws, utility deregulation and clean water
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Education
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California University of Pennsylvania
Bachelor's Degree, Communications -
Mechanicsburg High School
Community
