Experience

Michigan Milk Producers Association

• United States
• Dairy Product Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2018 - Present

  Receive and enter customer orders with an awareness of special customer requirements. Arrange for hauling of associated orders. Develop an understanding of the order process flow from order input to cash collections and perform any and all required follow-up actions. Provide post-sales service for customer by resolving billing issues, providing certificates and product statements, and initiates the quality complaint process. Solicit information from customers… Show more Receive and enter customer orders with an awareness of special customer requirements. Arrange for hauling of associated orders. Develop an understanding of the order process flow from order input to cash collections and perform any and all required follow-up actions. Provide post-sales service for customer by resolving billing issues, providing certificates and product statements, and initiates the quality complaint process. Solicit information from customers regarding their specific and general needs. Determine root cause for problems as they arise and resolves them based on knowledge and experience. Anticipate problems and finds solutions to providing excellent customer service. Provide back-up assistance to others in the department. Perform other duties as requested by Manager, Sales Planning & Customer Services. Uniformly enforce policies and procedures among associates. Establish a positive working relationship with all clients and sales teams. Provide written and oral communication to customers, sales department, and other inter-company departments. Communicates with all members of leadership to help identify any customer issues and keep manager updated with information, observations, trends, or changes they observe. Monitor billing to ensure accuracy and timeliness. Perform other duties as assigned Show less Receive and enter customer orders with an awareness of special customer requirements. Arrange for hauling of associated orders. Develop an understanding of the order process flow from order input to cash collections and perform any and all required follow-up actions. Provide post-sales service for customer by resolving billing issues, providing certificates and product statements, and initiates the quality complaint process. Solicit information from customers… Show more Receive and enter customer orders with an awareness of special customer requirements. Arrange for hauling of associated orders. Develop an understanding of the order process flow from order input to cash collections and perform any and all required follow-up actions. Provide post-sales service for customer by resolving billing issues, providing certificates and product statements, and initiates the quality complaint process. Solicit information from customers regarding their specific and general needs. Determine root cause for problems as they arise and resolves them based on knowledge and experience. Anticipate problems and finds solutions to providing excellent customer service. Provide back-up assistance to others in the department. Perform other duties as requested by Manager, Sales Planning & Customer Services. Uniformly enforce policies and procedures among associates. Establish a positive working relationship with all clients and sales teams. Provide written and oral communication to customers, sales department, and other inter-company departments. Communicates with all members of leadership to help identify any customer issues and keep manager updated with information, observations, trends, or changes they observe. Monitor billing to ensure accuracy and timeliness. Perform other duties as assigned Show less



Century 21 Dynamic

• Real Estate
• 1 - 100 Employee

• Receptionist

  • Aug 2018 - Sep 2018

  Answer and direct incoming phone calls - Schedule appointments and maintain monthly calendar - Plan meetings - Update and maintain office policies and procedures - Create and distribute emails, communications and letters - Create and maintain reports, forms and spreadsheets - Maintain record/filing system - Order office supplies - Assist in resolving any administrative problems. Answer and direct incoming phone calls - Schedule appointments and maintain monthly calendar - Plan meetings - Update and maintain office policies and procedures - Create and distribute emails, communications and letters - Create and maintain reports, forms and spreadsheets - Maintain record/filing system - Order office supplies - Assist in resolving any administrative problems.



Personnel Unlimited Squared

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Sensory Technician

  • Feb 2018 - Aug 2018

  Provide support to any and all product based sensory and consumer research as it pertains to New Product Development as well as R&D/Innovation, Quality Assurance/Purchasing, or other IHI entities as needed. The Sensory Technician is responsible for the preparation and execution of focus groups, sensory analyses, and consumer surveys as needed. Also responsible for helping to assure that appropriate standard sensory procedures are being followed. This position helps with kitchen maintenance as… Show more Provide support to any and all product based sensory and consumer research as it pertains to New Product Development as well as R&D/Innovation, Quality Assurance/Purchasing, or other IHI entities as needed. The Sensory Technician is responsible for the preparation and execution of focus groups, sensory analyses, and consumer surveys as needed. Also responsible for helping to assure that appropriate standard sensory procedures are being followed. This position helps with kitchen maintenance as needed. This position operates with general guidance from supervision and has access to proprietary and confidential information. Show less Provide support to any and all product based sensory and consumer research as it pertains to New Product Development as well as R&D/Innovation, Quality Assurance/Purchasing, or other IHI entities as needed. The Sensory Technician is responsible for the preparation and execution of focus groups, sensory analyses, and consumer surveys as needed. Also responsible for helping to assure that appropriate standard sensory procedures are being followed. This position helps with kitchen maintenance as… Show more Provide support to any and all product based sensory and consumer research as it pertains to New Product Development as well as R&D/Innovation, Quality Assurance/Purchasing, or other IHI entities as needed. The Sensory Technician is responsible for the preparation and execution of focus groups, sensory analyses, and consumer surveys as needed. Also responsible for helping to assure that appropriate standard sensory procedures are being followed. This position helps with kitchen maintenance as needed. This position operates with general guidance from supervision and has access to proprietary and confidential information. Show less



Personnel Unlimited Squared

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Data Entry Coordinator

  • Oct 2017 - Dec 2017

  Enter consumer information gathered into the Electronic Client Information Records.Entering and uploading of Service Activity logs.Entering or upload service transactions from multiple sources in multiple methods.Meet with consumers of services and discuss and assess their ability to pay for services. Reassess at least annually all consumers’ ability to pay for services.Timely running of deductible reports for Department of Health and Human Services on consumers who qualify for Medicaid… Show more Enter consumer information gathered into the Electronic Client Information Records.Entering and uploading of Service Activity logs.Entering or upload service transactions from multiple sources in multiple methods.Meet with consumers of services and discuss and assess their ability to pay for services. Reassess at least annually all consumers’ ability to pay for services.Timely running of deductible reports for Department of Health and Human Services on consumers who qualify for Medicaid coverage after meeting their deductible amount.Enter service information or set up service information for import on all Network contracts for service.Enter and submit electronic billings for clearing-house (Netwerkes) of third party billings. Post payments received through that process.Assist in timely entry or post direct payments into client records and general ledgers.Communicate and coordinate with providersResearch who has Medicaid coverage in force and coordinate coverage entry into dataset.Generate and distribute reports related to provider service provision.Work to ensure information related to State contracts are entered consistent with definitions provided into the dataset used by the organization. Show less Enter consumer information gathered into the Electronic Client Information Records.Entering and uploading of Service Activity logs.Entering or upload service transactions from multiple sources in multiple methods.Meet with consumers of services and discuss and assess their ability to pay for services. Reassess at least annually all consumers’ ability to pay for services.Timely running of deductible reports for Department of Health and Human Services on consumers who qualify for Medicaid… Show more Enter consumer information gathered into the Electronic Client Information Records.Entering and uploading of Service Activity logs.Entering or upload service transactions from multiple sources in multiple methods.Meet with consumers of services and discuss and assess their ability to pay for services. Reassess at least annually all consumers’ ability to pay for services.Timely running of deductible reports for Department of Health and Human Services on consumers who qualify for Medicaid coverage after meeting their deductible amount.Enter service information or set up service information for import on all Network contracts for service.Enter and submit electronic billings for clearing-house (Netwerkes) of third party billings. Post payments received through that process.Assist in timely entry or post direct payments into client records and general ledgers.Communicate and coordinate with providersResearch who has Medicaid coverage in force and coordinate coverage entry into dataset.Generate and distribute reports related to provider service provision.Work to ensure information related to State contracts are entered consistent with definitions provided into the dataset used by the organization. Show less



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Credit Specialist

  • Apr 2017 - Sep 2017

  Verification Speacilist Verification Speacilist



Stewart Lender Services

• United States
• Financial Services
• 200 - 300 Employee

• Re-Verification Speacilist

  • 2015 - Apr 2017

  Perform QC post-closing audit reviews on Discretionary, Retail, Wholesale, Prefunding audit and EPD loans from various business channels analyze & underwrite loans for agency guidelines.Perform forensic underwriting complete detailed loan review summary report. Maintains daily reporting log for all loans reviewed Obtain reverification of loan documentation via 3rd party verifications utilizing online data verification sources, fax, mail or telephone contact. Provides research and audit… Show more Perform QC post-closing audit reviews on Discretionary, Retail, Wholesale, Prefunding audit and EPD loans from various business channels analyze & underwrite loans for agency guidelines.Perform forensic underwriting complete detailed loan review summary report. Maintains daily reporting log for all loans reviewed Obtain reverification of loan documentation via 3rd party verifications utilizing online data verification sources, fax, mail or telephone contact. Provides research and audit assistance in response to QC findings as needed. Ability to manage and maintain workflow to adhere to required timelines. Manage the QA Mailbox & review all items received from Lending Channels, Order, review & address CLEAR reports & Fraud Guard reports on loans. Show less Perform QC post-closing audit reviews on Discretionary, Retail, Wholesale, Prefunding audit and EPD loans from various business channels analyze & underwrite loans for agency guidelines.Perform forensic underwriting complete detailed loan review summary report. Maintains daily reporting log for all loans reviewed Obtain reverification of loan documentation via 3rd party verifications utilizing online data verification sources, fax, mail or telephone contact. Provides research and audit… Show more Perform QC post-closing audit reviews on Discretionary, Retail, Wholesale, Prefunding audit and EPD loans from various business channels analyze & underwrite loans for agency guidelines.Perform forensic underwriting complete detailed loan review summary report. Maintains daily reporting log for all loans reviewed Obtain reverification of loan documentation via 3rd party verifications utilizing online data verification sources, fax, mail or telephone contact. Provides research and audit assistance in response to QC findings as needed. Ability to manage and maintain workflow to adhere to required timelines. Manage the QA Mailbox & review all items received from Lending Channels, Order, review & address CLEAR reports & Fraud Guard reports on loans. Show less



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Government Lockbox Assistant

  • Feb 2013 - Mar 2014

  Responsible for the extraction of checks and remittances and input of information into the computer system processing platform. Captured/imaged checks and corresponding material on the high speed mail opening equipment and validated the quality of the images. Completed multiple manual and automated tasks per transactions. Met and maintained site productivity and quality standards. Worked as a team player in helping to meet goals and deadlines. Also runs the IBML IMAGES on a daily plus… Show more Responsible for the extraction of checks and remittances and input of information into the computer system processing platform. Captured/imaged checks and corresponding material on the high speed mail opening equipment and validated the quality of the images. Completed multiple manual and automated tasks per transactions. Met and maintained site productivity and quality standards. Worked as a team player in helping to meet goals and deadlines. Also runs the IBML IMAGES on a daily plus processing the image's in the Data Entry system. Also balance currency, coins and checks in cash drawers at ends of shifts, and calculate daily transaction using computers, calculator, or adding machines Enter customer's transaction into computers in order to record transactions and issue computer- generated receipts. Show less Responsible for the extraction of checks and remittances and input of information into the computer system processing platform. Captured/imaged checks and corresponding material on the high speed mail opening equipment and validated the quality of the images. Completed multiple manual and automated tasks per transactions. Met and maintained site productivity and quality standards. Worked as a team player in helping to meet goals and deadlines. Also runs the IBML IMAGES on a daily plus… Show more Responsible for the extraction of checks and remittances and input of information into the computer system processing platform. Captured/imaged checks and corresponding material on the high speed mail opening equipment and validated the quality of the images. Completed multiple manual and automated tasks per transactions. Met and maintained site productivity and quality standards. Worked as a team player in helping to meet goals and deadlines. Also runs the IBML IMAGES on a daily plus processing the image's in the Data Entry system. Also balance currency, coins and checks in cash drawers at ends of shifts, and calculate daily transaction using computers, calculator, or adding machines Enter customer's transaction into computers in order to record transactions and issue computer- generated receipts. Show less



Renkim Corporation/ Ford Motor Company

• Southgate, Michigan

• Claims Administrator

  • Oct 2012 - Sep 2013

  Process auto claims for Ford Motor Company's 6.0 recall lawsuit. Upon receipt, the claims are reviewed, sorted And scanned; required data/information is entered; the scanned documents and information are forwarded to Attorneys to review who represent the parties who believe they have a legitimate claim for reimbursement for Repairs on their vehicles and/or if the time to file a claim has expired. Process auto claims for Ford Motor Company's 6.0 recall lawsuit. Upon receipt, the claims are reviewed, sorted And scanned; required data/information is entered; the scanned documents and information are forwarded to Attorneys to review who represent the parties who believe they have a legitimate claim for reimbursement for Repairs on their vehicles and/or if the time to file a claim has expired.



Jams Enterprise

• United States
• Consumer Services
• 1 - 100 Employee

• Drug Safety Specialist

  • 2011 - 2012

  Performs urine drug screens (UDS) for both DOT and Non-DOT drug screens using the proper chain of custody, and ensuring proper preparation for pick-up and shipment to the appropriate lab. Performs alcohol testing and forwards results to employer in accordance with policy and procedures. Maintains proper storage and organization of chain of custody by client company and house accounts. Maintains adequate collection materials for all laboratories. Maintains proper procedures and… Show more Performs urine drug screens (UDS) for both DOT and Non-DOT drug screens using the proper chain of custody, and ensuring proper preparation for pick-up and shipment to the appropriate lab. Performs alcohol testing and forwards results to employer in accordance with policy and procedures. Maintains proper storage and organization of chain of custody by client company and house accounts. Maintains adequate collection materials for all laboratories. Maintains proper procedures and supplies used for hair collection. Assists in medical record maintenance. Assists in result reporting with the approval of the Center Administrator. Performs check-in and check-out procedures in accordance with front desk policy and procedures. Maintains current rules and regulations from DOT on drug screens and alcohol testing. Educates staff on policy changes and procedures. Performs other tasks and duties requested by Company, in accordance with established policies and procedures. Show less Performs urine drug screens (UDS) for both DOT and Non-DOT drug screens using the proper chain of custody, and ensuring proper preparation for pick-up and shipment to the appropriate lab. Performs alcohol testing and forwards results to employer in accordance with policy and procedures. Maintains proper storage and organization of chain of custody by client company and house accounts. Maintains adequate collection materials for all laboratories. Maintains proper procedures and… Show more Performs urine drug screens (UDS) for both DOT and Non-DOT drug screens using the proper chain of custody, and ensuring proper preparation for pick-up and shipment to the appropriate lab. Performs alcohol testing and forwards results to employer in accordance with policy and procedures. Maintains proper storage and organization of chain of custody by client company and house accounts. Maintains adequate collection materials for all laboratories. Maintains proper procedures and supplies used for hair collection. Assists in medical record maintenance. Assists in result reporting with the approval of the Center Administrator. Performs check-in and check-out procedures in accordance with front desk policy and procedures. Maintains current rules and regulations from DOT on drug screens and alcohol testing. Educates staff on policy changes and procedures. Performs other tasks and duties requested by Company, in accordance with established policies and procedures. Show less



Uhaul

• Denmark
• Technology, Information and Internet
• 700 & Above Employee

• Front Desk Coordinator

  • Jun 2009 - Jul 2011

  Provided friendly atmosphere for customers; assisted customers with renting storage trucks and other related rental equipment; maintained the daily log of all rental equipment. Prepare rental contracts and invoices, maintain a clean work area. Answer telephones and direct caller to the appropriate associate. Transfer calls to an associate’s voice mailbox when the associate is unavailable or page associate if necessary. Greet and direct visitors to the company. Provides callers with information… Show more Provided friendly atmosphere for customers; assisted customers with renting storage trucks and other related rental equipment; maintained the daily log of all rental equipment. Prepare rental contracts and invoices, maintain a clean work area. Answer telephones and direct caller to the appropriate associate. Transfer calls to an associate’s voice mailbox when the associate is unavailable or page associate if necessary. Greet and direct visitors to the company. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. May also assist with other related clerical duties such as photocopying, faxing, filing and collating. Coordinates back-up of switchboard for absences. Train switchboard relief operators. Act as back-up for conference room scheduling. Performs other related duties as assigned. Show less Provided friendly atmosphere for customers; assisted customers with renting storage trucks and other related rental equipment; maintained the daily log of all rental equipment. Prepare rental contracts and invoices, maintain a clean work area. Answer telephones and direct caller to the appropriate associate. Transfer calls to an associate’s voice mailbox when the associate is unavailable or page associate if necessary. Greet and direct visitors to the company. Provides callers with information… Show more Provided friendly atmosphere for customers; assisted customers with renting storage trucks and other related rental equipment; maintained the daily log of all rental equipment. Prepare rental contracts and invoices, maintain a clean work area. Answer telephones and direct caller to the appropriate associate. Transfer calls to an associate’s voice mailbox when the associate is unavailable or page associate if necessary. Greet and direct visitors to the company. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. May also assist with other related clerical duties such as photocopying, faxing, filing and collating. Coordinates back-up of switchboard for absences. Train switchboard relief operators. Act as back-up for conference room scheduling. Performs other related duties as assigned. Show less



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Pharmacy Assistant

  • Oct 2006 - Jun 2009

  Operated the cash register; answered telephone calls; provided clerical assistance; performed duties similar to a pharmacy tech by assisting licensed pharmacists in preparing a customer's medication supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies… Show more Operated the cash register; answered telephone calls; provided clerical assistance; performed duties similar to a pharmacy tech by assisting licensed pharmacists in preparing a customer's medication supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintains records by recording and filing physicians' orders and prescriptions. Generates revenues by calculating, recording, and issuing charges. Ensures medication availability by delivering medications to patients and departments. Prepares reports by collecting and summarizing information. Contributes to team effort by accomplishing related results as needed. Protects patients and employees by adhering to infection-control policies and protocols. Show less Operated the cash register; answered telephone calls; provided clerical assistance; performed duties similar to a pharmacy tech by assisting licensed pharmacists in preparing a customer's medication supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies… Show more Operated the cash register; answered telephone calls; provided clerical assistance; performed duties similar to a pharmacy tech by assisting licensed pharmacists in preparing a customer's medication supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintains records by recording and filing physicians' orders and prescriptions. Generates revenues by calculating, recording, and issuing charges. Ensures medication availability by delivering medications to patients and departments. Prepares reports by collecting and summarizing information. Contributes to team effort by accomplishing related results as needed. Protects patients and employees by adhering to infection-control policies and protocols. Show less