Associate Store Manager Human Resources

• Oct 2021 - Present

Interacted with customers on sales floor to build rapport and offer product expertise while establishing relationships to generate more business, maintain store profitability and expand brand loyalty.Managed employee recruitment, interview, hiring processes, and tracked progress of company objectives and brainstormed new strategies according to market trends.Reviewed and revamped systems, processes underperforming store metrics.Built staff teams, trained employees on store policies, sales techniques and new procedures. Evaluated employee skills and developed employee strengths to improve engagement and remain competitive.Coordinated employee schedules according to availability and made adjustments to cover shifts.Liaised between employees and management by communicating company information, strategies and concerns.Helped team leaders mediate employee disputes by equipping management with successful tools and handling escalated conflicts.Assisted employees with navigating benefits systems, leveraging available tools and answering questions about policies and procedures.Maintained department records and updated files with current employee information.Conducted new employee orientations and handled personnel on-boarding.Evaluated employee performance and helped managers establish improvement plans.Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards.Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints and harassment allegations, promoting harmonious work environment.Assessed organizational objectives, vision and mission and created customized training programs to enhance employee effectivenessManaged successful training programs for both new hires and established employees to keep everyone on the same page and the company thriving.

Assistant Director

• Feb 2017 - Oct 2021

Managed 2 programs maintaining compliance, safety, appearance, recruitment, and enrollment.Hired, supervised, motivated and mentored 4 teams, comprising of 30 employees, 8 supervisory managers: Academic Case Management (ACM), Program Coordination, Healthy Harlem, and Data Management.Ensured the program is supported with roles designed to encourage and enhance students academic, artistic, social and emotional well being.Researched, developed, executed professional development for coordinators from three sites. Topics: restorative practices, engagement, customer service, and professionalism.Engaged management in training development processes to build program focused on current and projected employee requirements.Created training manuals, multimedia aids and supplementary materials to help employees better understand the material.Oriented new hires, part time and managers to the work with initial training and on-going coaching and developing.Continuously evaluated the organization's activities to assess future training needs centered around organizational focuses.Developed and supported a robust middle and elementary school programming for a total of 200 students from low social-economic backgrounds.Managed a budget in conjunction with the Program Director of $400,000, accounting for staff costs, staff and client training, consultants, supplies, equipment, etc.Budgeted and monitored expenses to keep the program within its financial targets.Conducted mid and end of year evaluations for the full team, provided feedback, and created development plans.Ensured the program stayed on track to consistently meet yearly program goals and objectives by holding weekly touch bases with all senior management and weekly site coordinators.

Program Coordinator

• Oct 2016 - Feb 2017

Performance Specialist

• Oct 2014 - Sep 2016

Teach classes of 20+ students in the disciplines of Ballet, Jazz, Tap, Modern, Hip-Hop and StepCreate inventive programs that incorporate the history and discipline of danceChoreograph full routines to a high standard for beginners right through to advanced studentsRetain and increase student enrollment through recruitment and new idea implementationEstablish clear expectations for classroom behavior and attireManage show and costume budgetsStage manage, house manage and direct shows

Assistant to the Manager of Professional Development

• May 2016 - Aug 2016

Assist with day of operations and run of event for training sessions of up to 400 staffPrepare materials and supplies for training events, including negotiating with vendors and researching to ensure programs stay within budgetOrganize, sort and scan certificates and documentation post eventUse excel to create rosters, project plans, and track attendee records

Key Holder/Sales Lead

• Mar 2013 - Jan 2016

Perform operational duties including opening and closing the store.Drive sales through team audience selling.Drive sales through clienteling and client out reach.Develpe team with clientale techniques.Build loyal customer base through clienteling. Perform operational duties including opening and closing the store.Drive sales through team audience selling.Drive sales through clienteling and client out reach.Develpe team with clientale techniques.Build loyal customer base through clienteling.

Key Holder - Sales Lead

• Oct 2011 - Mar 2013

Improve morale of associates while leading sales team on the floorInput commission hours and assist with payroll submissionsDesigned training module/Train all new hiresOrder supplies for store/Correspond with head office Execute store operations including opening and closing Improve morale of associates while leading sales team on the floorInput commission hours and assist with payroll submissionsDesigned training module/Train all new hiresOrder supplies for store/Correspond with head office Execute store operations including opening and closing

Stylist

• Sep 2011 - Jan 2013

Style Clients to fit their personality and lifestyle while keeping up with current trendsCreated, designed, and maintained store wide client profiling systemBuild personal relationships with clients to ensure they will come backMaintain relationships through email on monthly bases with updates designed specifically for each clients needsAsk detailed questions to further understand client needsHelp organize, plan, and execute grassroots networking events with Victoria's Secret Marketing team

Concierge

• Sep 2011 - Jan 2013

Greet clients; direct them in and around the store.Answer multiple phone lines; take and deliver messages and client checks.Handle the client's inquiries by giving accurate information.Organize concierge documents and files meticulously.Help plan and execute grassroots networking and marketing events.Maintain and update daily log for recording online orders, lost and found, attendance, and FedEx shipments.Train and lead Concierge Team