Youth and Young Adult Program Director

• Oct 2022 - Present

Senior Case Manager

• Oct 2020 - Sep 2022

Children's Program Case Manager

• Oct 2014 - Oct 2020

As Children’s Program Case Manager I work with our StepUp Children and Young Adults’ staff to build and maintain strong relationships with children and parents participating in our programs and with volunteers serving in our Children’s program. Im responsible for overseeing classrooms, instruction, and events designed to serve our children and families. I also maintain communication with teachers, social service workers, and parents in order to advocate for and assist children in our programs. As Children’s Program Case Manager I work with our StepUp Children and Young Adults’ staff to build and maintain strong relationships with children and parents participating in our programs and with volunteers serving in our Children’s program. Im responsible for overseeing classrooms, instruction, and events designed to serve our children and families. I also maintain communication with teachers, social service workers, and parents in order to advocate for and assist children in our programs.

Customer Service Professional

• Aug 2013 - Oct 2014

Act as service relationship management professional for BCBSNC customers, employer groups and providers to service a wide array of healthcare insurance needs. Provide consistent, reliable and customized stakeholder service interactions in a highly effective manner Research complex issues and utilize resources to provide complete solutions Publish monthly internal blog Assists supervisor with a variety of administrative assignments Act as service relationship management professional for BCBSNC customers, employer groups and providers to service a wide array of healthcare insurance needs. Provide consistent, reliable and customized stakeholder service interactions in a highly effective manner Research complex issues and utilize resources to provide complete solutions Publish monthly internal blog Assists supervisor with a variety of administrative assignments

Assistant Branch Manager

• Apr 2011 - Aug 2013

Demonstrate excellent communication skills, both written and verbal Demonstrate outstanding customer service making appropriate decisions within specified guidelines Develop and cultivate professional relationships with employees, customers and in-store partners Manage daily operations Delegation of operational and sales responsibilities for branch employees Supervise teller transactions for the purpose of determining risk; recommend course of action Lead and market bank products and services Serve as a fist line mentor and resource for more junior level employees by demonstrating extensive knowledge about bank products, services and sales Implement and display regard to policies, procedures and bank regulations pertaining to branch operations Compile reports displaying branch performance and budget information Develop a business owner approach; assist employees in overcoming obstacles in order to reach branch goals Apply strong problem solving skills to resolve complex customer and employee issues Conduct financial literacy courses for the Low income community Review resumes and conduct interviews for potential employees

Intern/ Volunteer

• 2007 - 2010

Assist with administrative assignments Lead a weekly teen talk session during life skills program Collaborated with program manger to Create and implement Real World 101 program for 16-21 age group Assist with all functions of children’s programs Assist with interview process for incoming program participants Assist with administrative assignments Lead a weekly teen talk session during life skills program Collaborated with program manger to Create and implement Real World 101 program for 16-21 age group Assist with all functions of children’s programs Assist with interview process for incoming program participants