Experience

Sol de Janeiro

• United States
• Retail Health and Personal Care Products
• 100 - 200 Employee

• Account Executive

  • Jun 2023 - Present



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Retail Beauty Services Manager

  • Apr 2022 - May 2023

  •Promoting a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink and omni-channel initiatives.•Meeting/exceeding goals related to services, boutiques, makeup, skincare, fragrance pro hair and personal care appliance merchandise sales and service sales (e.g., service revenue, average ticket, guest count, guest retention, rebooking, pro hair retail revenue, retention/turnover and contribution goals)•Attracting and building a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty•Communicating and providing feedback to field leadership, including the Business Market Trainer and Field Business Leader, on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape Show less

• Retail Operations Manager

  • Dec 2021 - Apr 2022

  Prioritize and execute product and marketing resets, pricing updates, inventory related tasks along with replenishmentProcess RTVs weekly, currently with a WTD compliance of 101.5% and YTD compliance of 98.1%Oversee Inventory Adjustments and helped prep and supported the team in the completion of our PI, which resulted in our store receiving a shrink score of 0.66%

• Clinique Consultant

  • Sep 2021 - Dec 2021

  Greets guests and provide individualized consultationsInform guests of current promotions, events, and services in order to drive the business and salesContributed to the success of the counter meeting and exceeding our weekly sales goal for 12 consecutive weeks, which resulted in another full time position for the counter and the counter making 500K+ for the first time in store history

• Seasonal Sales Associate

  • Jul 2021 - Sep 2021

  Created a strong influence around NPS among my team with continuous focus on “giving wow experiences”Ended the year with 86.2% conversion, 80.7% data capture, and 2.13% apps/transaction ratio with a total of 23 credit cards



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Cosmetics Counter Manager - Estee Lauder

  • Oct 2020 - Feb 2021

  • Responsible for meeting daily and monthly sales goals, building and keeping good client relationships to drive and maintain business, recruiting to bring in new clients and sales, planning and executing events to support brand promotions and deals • Responsible for meeting daily and monthly sales goals, building and keeping good client relationships to drive and maintain business, recruiting to bring in new clients and sales, planning and executing events to support brand promotions and deals



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • May 2019 - Aug 2020

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation including registration, creative guest problem resolution, correct billing, and cordial appreciation upon departure • Daily monitoring and assessing service and satisfaction trends, evaluating and addressing issues, and making improvements accordingly • Able to effectively control labor costs and productivity through scheduling • Able to manage inventory to meet budgeting needs and overall productivity Show less



Sephora Inside Jcpenney

• Senior Education Consultant

  • Feb 2017 - Apr 2019

  • Teaching and training about new beauty information to team members while working with clients to ensure sales, profit, and client service objectives are met• Seeking out clients and doing whatever it takes to ensure they have an amazing experience through great service, targeted selling, and product application• Driving results by taking direction and participating in action plans to drive the business; solving problems and making smart decisions that drive sales, profit, or customer service Show less

• Sales Associate

  • Oct 2016 - Feb 2017

  Received 40+ client surveys in 3 months Top performer in loyalty and credit programs