Experience

Paradise Resort

• Assitant Manager



Paradise Bay Resort Company Limited (ALMA)

• Vietnam
• Hospitality
• 1 - 100 Employee

• Assistant Chaiman cum Assistant Customer Care Manager

  • Feb 2015 - Present

  • Arrange Chairman’s schedule & assist him during his meetings when Chairman stays in Viet Nam. • Manage occupancy status at linked destinations in Alma system. • Market research in Viet Nam such as Ha Noi, Da Lat, Nha Trang…. • Receive & measure all feedback about destinations from customer. • Negotiate & well-handle complicated cases that my staff could not solve or prissy customer. • Approve vacation profile of customer. • Set up format forms such as welcome letter, apology letter, construction progress update… Show less



Tours 4u

• United States
• Hospitality

• Operations

  • Jul 2014 - Jan 2015

  • Manage tours, arrange transportation, accommodation, restaurants and other services. • Collaborator in fingerprint biometrics until now: support to set up outlet & operation. • Manage tours, arrange transportation, accommodation, restaurants and other services. • Collaborator in fingerprint biometrics until now: support to set up outlet & operation.



The IMPERIAL Hotel & Residence Vung Tau

• Vietnam

• Guest Relations Officer

  • Oct 2010 - Jul 2014

  • Warmest welcome guest upon arrival, introduce full information about hotel services & figure out their demands to supply suitable services. • Well handle situations & guest’s requests during their stay • Send thank you letter, follow up lost & found process, record data • Warmest welcome guest upon arrival, introduce full information about hotel services & figure out their demands to supply suitable services. • Well handle situations & guest’s requests during their stay • Send thank you letter, follow up lost & found process, record data