Phuong O'Neil

Co-Founder at Mosaic Venue
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Minneapolis-St. Paul Area, US

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Experience

    • United States
    • Events Services
    • 1 - 100 Employee
    • Co-Founder
      • Sep 2022 - Present

    • Program Associate, Communities and National Initiatives
      • Mar 2017 - Present

    • United States
    • Retail
    • Small Business Owner
      • Feb 2017 - Apr 2020

      A Twins Cities consignment boutique allowing customers to shop affordable deals with a boutique feel. Aside from selling new, used and vintage women's clothing and accessories, we also partner with many local artists and crafters. We have an array of handmade goods for your home or for yourself! We love working with and supporting other women to provide them with a space to showcase their talent! A Twins Cities consignment boutique allowing customers to shop affordable deals with a boutique feel. Aside from selling new, used and vintage women's clothing and accessories, we also partner with many local artists and crafters. We have an array of handmade goods for your home or for yourself! We love working with and supporting other women to provide them with a space to showcase their talent!

    • Co-Owner/Project Manager
      • Sep 2014 - Feb 2018

      www.dppdesigns.com• Create comprehensive design and logistical plans to ensure integrity of the property's character while creating innovative solutions to modern living needs. •Advised and guide property investors with “buy, fix, sell” properties resulting in a 15-20% ROI per project. •Schedule and coordinate several contractors and suppliers including electricians, plumbers, HVAC, and carpenters.•Facilitate meetings and communications between clients and contractors to deliver on project expectations.•Review and monitor project financials to maintain budget, invoice clients and reconcile outstanding payments to vendors.•Implement thorough bidding process to determine best value for budgets on 4-6 projects annually.

    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Assistant Manager
      • Aug 2012 - Sep 2014

      • Responsible for all day-to-day center operations, including production, quality, compliance, Finance, HR and IT.• Develop and foster relationships with all customers, vendors and stakeholders.• Ensure on going improvements and act as liaison with all corporate functions to ensure center compliance and performance.• Independently determine center labor usage to meet business needs and support production goals.• Collaborate with center manager to determine optimal inventory levels by maximizing efficiencies, customer service levels and minimizing investment.• Manage compliance with all company SOP’s and applicable federal, state and local regulations.• Responsible for all aspects of financial oversight, including center production goals, net yields, attainment of financial targets, adherence to cash management and financial reporting.• Champion company and center philosophy of continuous improvement by collecting and analyzing data to maintain and improve center quality, efficiency and profitability and implement corrective actions plans where appropriate.• Responsible to conduct recruitment, training, development, performance management counseling and termination for 80 employees.• Assist in the creation of new employee on boarding and training plans and programs, and promote opportunities for cross training.• Effectively manage employee turnover while adhering to HR policies and practices.• Support all marketing and advertising to ensure effective execution of programs and make recommendations for improvement.• Supervise team members and conduct mid-year and annual performance reviews. Track team member performance, write performance reviews, and lead performance management discussions with employees.

    • ACM
      • May 2011 - Aug 2012

      • Successfully opened and maintained a brand new plasma collection center• Hired and developed a full staff to understand company goals and Key Performance Indicators• Created and implemented a customer service program to enhance donor experience• Maintained a productive work environment through 5-S and facility cleanliness• Effectively prepared and assisted in hosting successful center audits resulting in no 385 on the FDA audit and a 2 year certification recommendation from the GHA audit• Effectively ran the business through gained knowledge of all departments including Quality and Training • Increased production numbers and improved KPI’s through promotional and community events

    • Management Trainee
      • Oct 2010 - May 2011

      • Developed an understanding of the plasma industry and CSL Plasma • Early completion of training in all areas of production and Management

    • Advertising Services
    • Assistant Manager - in store
      • Oct 2006 - Oct 2010

      • Coached and managed more than ten sales associates• Planned, coordinated and implemented new employee orientation and training classes• Solved everyday personnel-related issues and conflicts• Coordinated all store campaigns and activities with the store team• Actively leveraged sales information to make merchandising business decisions• Assisted the store manager with the training and developing of sales associates by following up on goals and providing timely feedback• Communicated merchandise sell-through, business trend information, product issues, customer feedback to the store manager in order to improve customer service and sales• Built and maintained relationships with customers with excellent customer service

Education

  • University of Minnesota-Twin Cities
    Business Marketing Education, Business
    2005 - 2008
  • University of Minnesota-Twin Cities
    Bachelor of Science (B.S.), Retail Merchandising - Minor
    2005 - 2008

Community

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