Experience

Software Information Resource Corp (SIRC)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Analyst

  • Apr 2021 - Present

  • Review estimates created by sales team to certify they meet the customer’s requirements. Verify all details on estimate are correct and approve for submission in order to meet deadline.• Evaluate performance of sales team. Provide feedback to individual members about areas for improvement.

• Sales Representative

  • May 2020 - Apr 2021

  • Developed client and vendor relationships. Maintained strong communication with customers and operations team.• Processed requests from US Federal Government. Contacted appropriate distributor for pricing and created quotes/estimates for submission.• Responded to inquiries via e-mail or phone regarding pricing, product features, product availability, order status, company policies and post sales issues.• Collaborated with various departments to resolve order issues such as order status, parts availability, and purchase order terms. Show less



Hai Au Aviation

• Vietnam
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales and Reservation Executive

  • Sep 2018 - Feb 2020

  - Worked closely with customers and agents to convert inquiries into bookings. - Input reservation data into the company system. - Actively managed bookings to follow up on refunds/unpaid bookings. - Dealt with customer complaints and travel needs in a professional manner. - Regularly visited agents to strengthen relationships and pitch new products. - Worked closely with customers and agents to convert inquiries into bookings. - Input reservation data into the company system. - Actively managed bookings to follow up on refunds/unpaid bookings. - Dealt with customer complaints and travel needs in a professional manner. - Regularly visited agents to strengthen relationships and pitch new products.



Apollo English Vietnam

• Vietnam
• Education Administration Programs
• 500 - 600 Employee

• Senior Education Consultant

  • Sep 2016 - Aug 2018

  - Consulted and provided course information to prospective students on the phone, face to face and via email. Made sure personal sales target was being met. - As team leader set and reviewed targets for each member week to week to make sure new sales of the entire center were being achieved. - Managed customer retention and satisfaction. Set up systems to capture customer feedback, complaints and messages. Assigned team members to take care of these issues and followed up every day to make sure they were handled ASAP and in a professional manner. Show less