Phung Dunlap

Director at MRE Consulting, Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US
Languages
  • Vietnamese -

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5.0

/5.0
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Jennifer Mihalic

Phung is a talented, detail oriented leader with a long track record of delivering complex technical solutions on time and within budget. She is a leader who delivers excellence in all that she does. She is an absolute joy to work with. She excels in collaboration and is a self starter who is committed to delivering results for her clients. I would welcome the opportunity to have another chance to work with Phung.

Brian Mueller

Phung was a junior consultant learning the ropes of the business while we worked on a project together. She caught on quickly with any new process, technology or concept and her energy carried the team through the tough times of taking a software package live at the client. She would make a great addition to any team.

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Credentials

  • Salesforce Certified Administrator (SCA)
    Salesforce
    Jan, 2020
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Jul, 2013
    - Nov, 2024

Experience

    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • Director
      • Mar 2012 - Present

      Engaged on a Retail Power project spanning three separate workstreams, including Customer, Risk and Settlement. The main deliverables included the retirement of iAvenue, the implementation of Salesforce, the automation of the Pricing Model and retirement of RevenueManager into Lodestar. Responsibilities included: • Managing contract automation using Conga and DocuSign in Salesforce • Implementing Deal Capture integration from Salesforce to Endur to be used by the Risk team and RM model • Automating handling of inbound and outbound EDI transactions in Salesforce • Coordinating data conversion efforts for the retirement of iAvenue into Salesforce • Working with Risk to complete webscrape to provide more data granularity visible in a new UI, which was essential to automating the Pricing Model • Supporting post production tickets as well as expansion into new markets Engaged on an Energy Trading/Risk Management project utilizing OpenLink Endur software to facilitate the migration of financial transactions between legal entities in support of a Dodd-Frank initiative. Impacted commodities included natural gas, NGLs, crude, and metals. Responsibilities included: • Managing all aspects of the project, including project planning, schedule and milestone oversight, requirements definition, documentation, status reporting, and business sign-off • Coordinating with key users across all departments, including front office, product control, operations, risk, and IT to ensure that requirements were clearly defined, gaps were addressed, key stakeholders were defined, and issues were communicated effectively • Working with the client project management organization to understand process standards and ensure that the project complied in all aspects • Creating new deals in support of user acceptance testing associated with enhanced trade functionality • Analyzing the impacts of market data reconfiguration in regards to deal valuation, reporting, and risk Show less

    • Switzerland
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Software Development Manager
      • Jul 2009 - Mar 2012

      Successfully defined the strategy and managed the planning and vision for simultaneous releases across multiple products creating and executing a development work plan based on dynamic system requirements and resources. Approved software development team's design, quality assurance, and training efforts to make certain a solid approach is defined for the successful deployment of nMarket project releases. Educated users and provided insight into the direction and market developments of the nMarket product line as well as gather feedback in the form of client input sessions at the annual user's conference. Foresaw market trends to prevent negative impact to clients by proactively monitoring NYISO and ISO-NE regulatory market meetings to ensure the nMarket software product reflects the most recent market changes and initiate cost estimates for new product ideas. Show less

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Functional Specialist
      • Jun 2007 - Jul 2009

    • Consultant
      • Oct 2006 - Jun 2007

      Created project solutions for clients, which included Tesoro and Conoco Phillips, and ensured the delivery of high quality implementations of the Emptoris software product. Planned, implemented, analyzed, trained, and mentored clients to drive knowledge transfer, product adoption, and meet project objectives. Managed the end-to-end process from blueprint to the implementation, training, and testing for a group of users. Executed the cutover plan and designed the data mapping for the migration of legacy data. Show less

    • United States
    • Utilities
    • 500 - 600 Employee
    • Business Analyst
      • Nov 2002 - Oct 2006

      Owned the review and dispute of late fees and transactions received from the TDSP for electricity delivery services provided to customers using SAP. Reduced discrepancies and increased revenues by working with the accounting team as well as directly with the TDSP to ensure business gaps are addressed. Oversaw implementation processes to minimize manual effort and introduced new functionality improving process efficiency for the team. Owned the review and dispute of late fees and transactions received from the TDSP for electricity delivery services provided to customers using SAP. Reduced discrepancies and increased revenues by working with the accounting team as well as directly with the TDSP to ensure business gaps are addressed. Oversaw implementation processes to minimize manual effort and introduced new functionality improving process efficiency for the team.

Education

  • University of Houston
    Bachelor of Business Administration, Finance
    1998 - 2002
  • Northbrook High School

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