Experience

Old Mutual iWYZE
• South Africa
• Insurance
• 200 - 300 Employee
• Specialist: Governance, Risk and Compliance

  • Oct 2020 - Present

SA Underwriters
• South Africa
• Insurance
• 1 - 100 Employee
• Compliance Consultant

  • Dec 2018 - Sep 2020


Clientele Limited

• South Africa
• Insurance
• 700 & Above Employee

• Legal Quality Assessor

  • Nov 2014 - Nov 2018

  Key Performance/Dutieso Conduct calibration sessions with team leaderso Monitoring quality adherence and compliance o Monitor adherence to existing and new processes, procedures and systemso Identify possible risks in the area and come up with suitable action plans to ensure no loop holes in the processo Provide reports on quality to the managero Ensuring legal advisors comply with the Treating Customer fairly policyo Drafting of legal opinions o Updating the legal department on developments in the law o Legal Claims assessments and auditso Monitoring the interaction of Legal Advisors with clients to identify pattern problem areas that need to be addressedo Training of new & existing legal staff on effective legal claims handlingo Training on customer service excellence and treating customers fairly (TCF)o Compiling and Drafting Board Reports in respect of key issues and trendsLegal Compliance and Risko Assist the Compliance Department with the following:o Identifying (and implementing compliance to) relevant legislation applicable to the Company, beyond FICA and FIAS: 1. Short Term insurance Act2. Long Term insurance Act3. National Credit Act4. Labour Relations Acto Interpret and analyse relevant legislation in the light of the Company’s business activities.o Assist in the formulation and drafting of Risk Management Plans, this is entails the following: 1. Business objectives2. Potential risks3. Market4. Customer service5. Legal issues6. Insurance7. Resources/Capacity8. Financial complianceo Assist with the planning and execution of compliance monitoring activities of departments in accordance to FICA, which include, but not limited to the following:1. Identify and verify new and existing clients.2. Keep records of identities of clients and of transactions entered into with clients.3. Report certain transactions to the Centre.4. Formulate and implement internal rules.5. Train employees. Show less

• Legal Advisor

  • Aug 2012 - Nov 2014

  Provide general and specific legal advice to a vast number of clients.Drafting of Legal documents such rescission of judgment papers;Letters of demand, settlement agreements, acknowledgment of debt, lease and sale agreements as well as wills.Opposed divorce papers; substituted service papers.Provide legal advice on the National Credit Act, Consumer Protection Act, Criminal Procedure Act, Child Justice Act, Rental Housing Act, Prevention of Illegal Eviction Act.Ensuring that Repudiation Letters are sent out by advisers timeously,Attending to complaints from clientsTraining of advisersConducting interviews for prospective candidates Show less



Legal Aid South Africa

• Law Practice
• 700 & Above Employee

• Candidate Attorney

  • Apr 2010 - Apr 2012

  Representing a diverse group of clients in criminal and civil litigation matters Performing consultations and advisory duties. Interview clients and develop trial strategies based on client’s needs and recommendations. Advise clients on rights and legal obligations. Carrying out legal processes necessary to effect the rights of clients. Preparing formal representations to the Senior Public Prosecutors. Perusal of all relevant documentation in preparation for trial and or settlement negotiations. Ensuring that court documents such as pleas and sentence agreements, pre-trial notices and pleadings are properly drafted and files. Drafting appeal documents legal opinions. Preparing briefs to Counsel and Expert Witnesses. Engaging in trail preparation. Conducting Criminal Trials at District Court. Managing civil matters mainly divorce, maintenance, eviction and claims sounding in money and in property cases. Drafting letters of demand, contracts, will and settlement agreements. Preparing statements of accounts. Handling of bills of taxation. Handling office administration,including file and diary management Show less