Front Desk Supervisor

• Mar 2022 - May 2023

-Recognized for outstanding performance and promoted from front desk staff within an impressive 6-month timeframe.-Reported directly to the Hotel Manager regarding employee performance, weekly guests volume, monthly goals.-Led and trained a team of 15 employees, fostering a collaborative and high-performing work environment, resulting in a significant decrease in customer complaints, specifically with the booking process and service quality.-Managed customer service tactics including compensations, feedback analysis both during and after guests stays and improved overall service, maintaining excellent service rating at 80%.-Cultivated strong guest relationships, achieving an exceptional 98% VIP customers satisfaction rate and fostering customer loyalty.-Implemented tactics to reduce check in time, making the check-in-out process run smoothly even during low staff periods. Show less

Front Desk Receptionist

• Sep 2021 - Mar 2022

Chief Executive Officer

• Dec 2021 - May 2023

-Founded and launched a Vietnamese high tier fashion brand embracing Vietnam’s traditional values and fashion. -Managed end-to-end business operations, including product design and sourcing, production, logistics, marketing and sales to ensure uncompromising quality standards. -Participated directly with fabric inspection, pattern checking and other quality control processes. -Gathered and directed a cooperative team of 5 to excel in customer service and marketing strategies, resulting in 5k followers after the first month of launching. -Executed extensive research on current market trends and aligned current trends with the brand’s DNA to come up with creative brand appeals. -Implement multiple online marketing tactics (SEO optimization, social media, influencers, news report, fashion blogs) to hit monthly target sales and increase brand exposure. -Analyzed financial reports and brand revenue projection to present an investor pitch and successfully raised an initial investment of $25k. -Implemented cost saving measures to reduce production cost without affecting garment quality. Show less

Operations Manager

• Apr 2021 - Sep 2021

-Trained and supervised a team of 8 people for a top Amazon menswear retailer to ensure on-time and accurate shipping. -Monitored product quality upon receiving from suppliers. -Conducted thorough reviews and devised workflow and business plans to guarantee adherence to deadlines. -Strategically orchestrated box distribution, surpassing expectations with an impressive 80% increase in efficiency. -Trained and supervised a team of 8 people for a top Amazon menswear retailer to ensure on-time and accurate shipping. -Monitored product quality upon receiving from suppliers. -Conducted thorough reviews and devised workflow and business plans to guarantee adherence to deadlines. -Strategically orchestrated box distribution, surpassing expectations with an impressive 80% increase in efficiency.

Front Desk Manager

• Apr 2019 - Sep 2019

-Trained new personnel, reviewed data entry consistently and gave constructive evaluations every two-week period. -Ensured work performance of 20 front desk staff to surpass the industry standards which gained 120% increase in customer positive feedback. -Was responsible for all aspects of Gem Center front desk (cash flow, employee scheduling, training, exclusive events, customer service). -Handled customers complaints and issues professionally to ensure customer satisfaction, keeping GEM center a top event location in Vietnam with 4.5 stars Google and 5.5 thousand reviews. Show less

Sales Manager

• Apr 2019 - Sep 2019

-Maintained relationships with 50+ clients per month, resulting in a 45% increase in customer satisfaction. -Used different marketing tactics to increase engagement across different platforms (social media pages, Tripadvisors, Foody app, posters) while reducing cost by 30%. -Achieved sales monthly targets by working with the sales team and also actively built a portfolio of VIP and VVIP customers, totaling $650k in monthly sales. -Presented different approaches to improve sales and minimized non-booking rates even during slow months. -Analyzed earning reports and gave realistic forecasts towards next month’s performance. Show less