Experience

Premier Wireless

• United States
• Telecommunications
• 1 - 100 Employee

• Sr. Technical Support Specialist

  • Nov 2022 - Present

  Telecom and Data Services for Education, Healthcare to Public Safety. Telecom and Data Services for Education, Healthcare to Public Safety.



Mistcooling, Inc.

• United States
• Mechanical Or Industrial Engineering

• Technical Support Specialist

  • Feb 2022 - Present

  Daily end user support from pc to server maintenance. Technical writing for Product catalog from accessories to high production misting pumps. Troubleshoot misting pumps plumbing, mechanical and electrical components. Daily end user support from pc to server maintenance. Technical writing for Product catalog from accessories to high production misting pumps. Troubleshoot misting pumps plumbing, mechanical and electrical components.



Sony Pictures Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Technical Support Specialist

  • Dec 2017 - Jun 2020

  Collaborating with the Global Mobility teams to migrate mobile devices from AirWatch to InTune MDM. While organizing and managing the Daily Service Now escalations from Global Helpdesk and Desktop Support. Collaborating with the Global Mobility teams to migrate mobile devices from AirWatch to InTune MDM. While organizing and managing the Daily Service Now escalations from Global Helpdesk and Desktop Support.



Honda North America, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Wireless Mobility Business Analyst

  • Apr 2010 - Dec 2017

  Demonstrate superb management skills by driving the day-to-day functions of Managed Services Providers teams including HelpDesk and Desktop Support. Receive direct calls from executive management, emails, Remedy and Service Now tickets, and AD HOC escalation issues and coordinate & deploy tier 4-level technicians to resolve issues. Spearhead deployment refreshes for mobile devices including Blackberry, cellphones, and iPhones. Demonstrate superb management skills by driving the day-to-day functions of Managed Services Providers teams including HelpDesk and Desktop Support. Receive direct calls from executive management, emails, Remedy and Service Now tickets, and AD HOC escalation issues and coordinate & deploy tier 4-level technicians to resolve issues. Spearhead deployment refreshes for mobile devices including Blackberry, cellphones, and iPhones.



Mercedes-Benz USA

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• System Engineer

  • Dec 2007 - Apr 2010

  Apple iPhone (1st – 4th generation), Android OS devices, Air Cards (connection cards: USB, PCMCIA, Express Card Slot, and embedded Lenovo laptops), Windows Smartphones, Blackberry’s, VMWare ESX 3.5. Utilized the Remedy ticketing system to provide level 3, troubleshooting on mobile devices. Repaired damaged BlackBerrys and cellphones ineligible for upgrades and no longer under warranty. Used PeopleSoft and a secured vendor site to assess billing, device orders, warranties, contract life cycles, upgrades, and accessories inventory monitoring. Assisted 1,000+ users within the North America Lotus Domino environment by configuring, managing, adding, and removing Smartphones/BlackBerrys. Show less



AT&T Mobile Tel

• United States
• Wireless Services
• 400 - 500 Employee

• Enterprise Data Helpdesk

  • Oct 2006 - Jul 2007

  Provide technical support to corporate helpdesk and handle critical needs of Enterprise IT Managers and RNOC/System Engineers in troubleshooting wireless data/network issues. Provide technical support to corporate helpdesk and handle critical needs of Enterprise IT Managers and RNOC/System Engineers in troubleshooting wireless data/network issues.