Phoebe Seiders
Technical Account Manager at WhatCounts- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
US
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Experience
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WhatCounts
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United States
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Advertising Services
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1 - 100 Employee
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Technical Account Manager
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Jan 2016 - Present
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Self-Employed Self-Publisher
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Greater Seattle Area
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Owner / Founder
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Jun 2015 - Present
Expert in formatting and digital self-publishing. Expert in formatting and digital self-publishing.
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Chief Technology Officer
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Jan 2007 - Present
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Amazon
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United States
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Software Development
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700 & Above Employee
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Executive Customer Relations, Kindle Direct Publishing
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Apr 2012 - Jun 2015
Handling highly escalated customer issues related to Kindle Direct Publishing.
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Content Evaluation Specialist
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Jan 2011 - Apr 2012
Conducting rights review and quality assurance on Kindle content.
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CS Manager (Acting)
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Aug 2010 - Jan 2011
Managing a team of ~30 Kindle support associates.
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CS Workflow Analyst
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Sep 2008 - Aug 2010
Managing staffing, scheduling, and real-time service level monitoring.
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CS Technology Team Lead
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Sep 2007 - Sep 2008
Leadership and support position for the Amazon.com CS Technology Specialist team.
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CS Tech Specialist
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Sep 2006 - Sep 2007
Customer service for the Amazon Unbox video download service, via phone and email.
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Education
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2002 - 2006
Bryn Mawr College
Bachelor's degree, Linguistics & Languages -
2002 - 2006
Bryn Mawr College
Bachelor's degree, Physics
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