CRM Executive

• Jul 2020 - Present

Customer Relationship Management Executive

• Jul 2019 - Jul 2020

Master's Intern

• Jan 2019 - May 2019

• Worked with the marketing team on the Category Vision Project and promoting the new value added products range.• Liaised with charities that Tate and Lyle supports and organised fundraising events in the Newham borough. Our charities include Community Food Enterprise Food Bank, Newham All Star Sports and Tate & Lyle Retired Person Association. These charities aim to promote projects that help to create local communities in Newham that are safe, prosperous and healthy.• Acted as the point of contact for stakeholders interested in buying land that Tate and Lyle wanted to sell.• Organised a coffee morning involving all the charities we have supported through the Lyle’s Local Fund (A £25,000 community fund).• Attended meetings at the Brazilian embassy to discuss ethical and sugar sourcing obligations.• Used Excel to create models that analysed and apportioned freight costs to relevant raw materials to create a cost saving mechanism which was presented to the head of finance and the IT department.

Student Services Advisor

• Sep 2016 - Mar 2017

Assistant Manager

• Jan 2014 - Aug 2016

Dealing with customer complaints and making executive decisions on how to give best possible customer service, and what refunds or compensation to offer.Working with excel spreadsheets, inputting orders onto dalepak, answering messages on both eBay and Amazon.Input customer orders, refunds and replacements onto a spreadsheet every day. Dealing with customer complaints and making executive decisions on how to give best possible customer service, and what refunds or compensation to offer.Working with excel spreadsheets, inputting orders onto dalepak, answering messages on both eBay and Amazon.Input customer orders, refunds and replacements onto a spreadsheet every day.

Marketing Assistant

• May 2014 - Jul 2014

During my time working with Grupo Damm, I had to help set up corporate events,liaise with different clients who attended the events, and also chat with the English clients who did not know Spanish.Also, I was also required to set up the new English version of their website, which enabled British tourists to book a tour of the Estrella Damm brewery. During my time working with Grupo Damm, I had to help set up corporate events,liaise with different clients who attended the events, and also chat with the English clients who did not know Spanish.Also, I was also required to set up the new English version of their website, which enabled British tourists to book a tour of the Estrella Damm brewery.