Experience

DTSI Group (Diversified Technology Solutions International)

• Philippines
• Information Technology & Services
• 1 - 100 Employee

• Desktop Support Engineer

  • Nov 2019 - Present

  Desktop Support Engineer / MS Engineer L1 (NTT Ltd.)Responsible for providing managed service to client to ensure that their IT Infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incident to resolution. Primary objective is to ensure zero missed service level agreement conditions. Focuses on the first line support for standard and low complexity incident and service requests.-Address user tickets regarding hardware, software and networking-Walk customer to installing applications and computer periherals-Guide user, step by step instructions-Conduct remote troubleshooting-Test alternative pathways until resolve an issue-Customize user desktop applications to meet user needs-Record technical issues and solutions in logs-Direct unresolved issues in the next level of support personnel



Integrated Micro-Electronics, Inc. (IMI Global)

• Philippines
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• PCMC Clerk

  • Feb 2018 - Oct 2019

  Generates required reports timely and accurately.Provides assistance to the team for company-related matters.Keeps and monitors inventory of department's fixed assets.Champions 5S and maintenance of the department area.Ensures generation of PR for monthly needed supplies of PCMC group.Monitors office supplies inventory and delivery.Handles documents created and/or received with confidentiality and custodianshipEnsures well-coordinated meeting arrangements with complete details time,Venue and attendees: Suppliers/Customers/Support Team Meeting SchedulesEnsures monthly purchases and other expense will not over budget.Participates in special projects that may improve work activities and relations.

• Production Encoder & Material Handler

  • Jul 2017 - Feb 2018



Municipal Hall of Cabuyao

• OJT Staff at MIS Office

  • Apr 2016 - May 2016

  OJT staff at Management Information System (MIS) OfficeDuties:• Photoshop Editing• Monitoring of Files• Data Encoding