Phirom Thach
Sales Coordinator at MSI Computer Corp. (MSI USA)- Claim this Profile
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Bio
Credentials
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Google Analytics for Beginners
GoogleOct, 2021- Sep, 2024
Experience
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MSI Computer Corp. (MSI USA)
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Computer Hardware Manufacturing
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1 - 100 Employee
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Sales Coordinator
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Jul 2022 - Present
Managing daily operations of MSI e commerce platforms. Assisting with processing proforma invoices. Reporting inventory discrepancies to Account Manager. Monitoring on time shipment rate for eBay and Woot.com platforms. Creating routing requests for Woot.com platform and auditing accuracy of Bill of Ladings. Assisting with new product listings for MSI ebay store Reporting product listing discrepancies to Account Manager Managing daily operations of MSI e commerce platforms. Assisting with processing proforma invoices. Reporting inventory discrepancies to Account Manager. Monitoring on time shipment rate for eBay and Woot.com platforms. Creating routing requests for Woot.com platform and auditing accuracy of Bill of Ladings. Assisting with new product listings for MSI ebay store Reporting product listing discrepancies to Account Manager
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Newegg
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United States
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Retail
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500 - 600 Employee
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Business Development Specialist - Marketplace
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Jan 2022 - Jun 2022
Assisted new Marketplace sellers in onboarding process for the Newegg platform Communicated with Category managers to approve applications Created reports to showcase the growth of Marketplace Sellers on the Newegg platform Assisted underwriting department with verifying business records and ownership for new Sellers Created and deployed email marketing campaigns with Salesforce to recruit new Sellers Assisted new Marketplace sellers in onboarding process for the Newegg platform Communicated with Category managers to approve applications Created reports to showcase the growth of Marketplace Sellers on the Newegg platform Assisted underwriting department with verifying business records and ownership for new Sellers Created and deployed email marketing campaigns with Salesforce to recruit new Sellers
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Newegg Logistics
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Client Relations Specialist
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Aug 2020 - Jan 2022
Submitted and mapped Purchase Orders orders for clients on the Amazon Vendor Central platform Scribed Meeting notes for monthly client meetings Created Training Manuals for Key Accounts to better re-establish business relationship Submitted Advance Shipment Notifications for clients on the Amazon Vendor Central Platform Spearheaded Amazon automation project on the Amazon Vendor Central to Execute more efficient order process Created Purchase orders for inbound shipments to receive into warehouse inventory for clients Reported inventory levels and discrepancies to clients Created and executed payment re-imbursements for warehouse discrepancies and shipping claims Maintained 98% same day fulfilment rate for clients Show less
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Crosslinks Mart
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United States
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International Affairs
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Customer Service Representative
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Oct 2019 - Aug 2020
Handled incoming calls and placed orders for merchandise Assisted with daily operations of Crosslinks Amazon Marketplace store Audited Fedex Invoices Answered emails regarding claim statuses, return statuses and technical questions for products Handled incoming calls and placed orders for merchandise Assisted with daily operations of Crosslinks Amazon Marketplace store Audited Fedex Invoices Answered emails regarding claim statuses, return statuses and technical questions for products
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Nutrend Automotive Inc.
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Nutrend Account Manager Assistant
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Jun 2015 - Oct 2019
Processed return and shipping claims Improving performance defect rates for Ebay,Walmart,Amazon and Newegg platforms Managed 25K+ Automotive SKUS for inventory control and forecasting sales Issued Sales initiatives to improve Ebay/Amazon monthly revenue to achieve sales targets Assisted key account managers to delegate tasks to Overseas staff to maintain customer service standards Processed return and shipping claims Improving performance defect rates for Ebay,Walmart,Amazon and Newegg platforms Managed 25K+ Automotive SKUS for inventory control and forecasting sales Issued Sales initiatives to improve Ebay/Amazon monthly revenue to achieve sales targets Assisted key account managers to delegate tasks to Overseas staff to maintain customer service standards
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Customer Service Representative
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Nov 2014 - Jun 2015
Assisted customers via phone in regards to order status, claims, refunds and escalations. Assisted customers via phone in regards to order status, claims, refunds and escalations.
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Customer Service Representative
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Mar 2014 - Jul 2014
Received and answered calls regarding direct deposit advance discontinuation. Transferred calls to correct departments. Set up customers on payment plan. Received and answered calls regarding direct deposit advance discontinuation. Transferred calls to correct departments. Set up customers on payment plan.
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Motto Express
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Brazil
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Retail
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Customer Service Representative
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Mar 2011 - Mar 2014
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills Keep accurate records regarding preventative maintenance, work orders, refurbishing, annual inspections, inventories Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills Keep accurate records regarding preventative maintenance, work orders, refurbishing, annual inspections, inventories
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U.S. Census Bureau
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United States
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Government Administration
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700 & Above Employee
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IT Clerk
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2009 - 2010
Maintained automation equipment for local Census office Changed secret key for cypher locks Provided end user support under supervision of Automation Manager Responded to helpdesk tickets on Oracle pertaining to computer, printer and user issues Maintained regional server and deployed back up server during outages Maintained automation equipment for local Census office Changed secret key for cypher locks Provided end user support under supervision of Automation Manager Responded to helpdesk tickets on Oracle pertaining to computer, printer and user issues Maintained regional server and deployed back up server during outages
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Education
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2007 - 2008
Everest College
Massage Therapy Diploma, Massage Therapy -
2002 - 2006
Mountain View High School
Diploma
Community
