Experience

Breckland Council

• Government Administration
• 100 - 200 Employee

• Housing Officer

  • Sep 2018 - Present

  Applying the HRA to homeless housing duties. Applying the HRA to homeless housing duties.



Norwich City Council

• Government Administration
• 200 - 300 Employee

• Support Specialist

  • Apr 2017 - Sep 2018

  Targeted work with tenancies at risk within the Norwich City Council housing stock. Work to keep and sustain a tenancy and keep this healthy.

• Youth Mediation Practitioner

  • Apr 2014 - Apr 2017

  Setting up this 3 year project from scratch, including designing and structure of the referral form, evaluation form, marketing and promotion of the service. Identifying local youth support agencies, schools, colleges, business opportunities for young people and adults. Working honestly, openly and collaboratively with young people and parents/ carers to ensure that conflicts can be resolved and empowering all to move forward

• Youth Mediation Practitioner

  • Apr 2014 - Apr 2017

  Working with 14 to 18 year olds at risk of homelessness. To facilitate family mediation sessions to identify conflicts, using restorative approaches to seek a collaborative outcome for the family and young person. The ultimate aim therefore is for the young person to stay within the home, attend school regularly, develop good and consistent routines, sleep patterns, access community enhancing activities that ensure social inclusivity and enrich lives. I support parents and carers in terms of their physical and emotional well-being, signposting and empowering them in order to achieve a greater resilience and energy to manage the lives of their children, have quality time together and carry on with effective communication and regard for one another, Show less

• Families Unit Caseworker

  • Sep 2008 - Apr 2014

  Intense face to face work with troubled Families delivering targeted support, working alongside Children’Services and voluntary as well as statutory agencies. Delivering parenting programmes that include Solihull and Strengthening Families

• housing options Officer

  • Feb 2006 - Sep 2008

  Housing and Homelessness support and guidance.

• Income officer

  • Jun 2005 - Feb 2006

  Monitoring and ensuring rents were paid for Norwich City Council rents in the Mile Cross and Catton area. Dealing fairly , honestly and solution focussed ways to ensure rents were paid. Establishing the ‘cannot pay’ and the ‘will not pay’.ensuring targeted support including access to benefits were initiated and applying where necessary for DWP arrears direct.



ST MARTINS HOUSING TRUST

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Housing Warden

  • Sep 1990 - Jun 2005

  Working effectively, honestly and empathically with homeless single persons , support planning, multi agency working and SMART objectives. Within this field I was part of the St Martins football team as well as running a weekly drama and confidence building group. Working effectively, honestly and empathically with homeless single persons , support planning, multi agency working and SMART objectives. Within this field I was part of the St Martins football team as well as running a weekly drama and confidence building group.