Experience

Alertus Technologies

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Analyst II

  • Jun 2023 - Present

• Texhnical Support Analyst II

  • Jun 2023 - Jun 2023



Lutheran Immigration and Refugee Service

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Help Desk Supervisor

  • Jul 2021 - Jun 2023



GDC IT Solutions (GDC)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Desk Team Lead

  • Jan 2020 - Jun 2021



Snyder's-Lance, Inc.

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Supervisor, IT Support

  • Oct 2011 - Jul 2019

  Provides regional leadership of Technical Support team (3-5 resources) Leads team members in responding to end user inquiries and resolving system malfunctions via telephone and online networks. Staffs and trains technical support team. Plans and schedules level of support. Completes, maintains, and processes pertinent paperwork and records. Oversees the execution of projects, providing guidance to team members. Mentors team members by providing guidance and direction to help them reach their full potential and grow their careers. Facilitates meetings, seminars, and training sessions to stay apprised of new developments in field. Show less



Yellowbook

• Media Consultant Yellowbook 360

  • Jul 2010 - Jul 2011

  Direct Mail Advertising, Search Engine Marketing, Search Engine Optimization, Pay-Per-Click Advertising, Website traffic growth, Print Advertising, Website Design, Advertising & Marketing Consultation Direct Mail Advertising, Search Engine Marketing, Search Engine Optimization, Pay-Per-Click Advertising, Website traffic growth, Print Advertising, Website Design, Advertising & Marketing Consultation



OnPoint Corporation

• Project Manager

  • Feb 2001 - Aug 2009

  Develop, maintain, oversee, and help implement IT and IT-related projects, including but not limited to the management of project plans, milestones, deliverables, cost, POAMs, feasibility studiesSupport SC in their efforts to manage their actions and response to Cyber threats, including protection of PIISupervise staff responsible for the SC "Enterprise Architecture" processes mandated by the Clinger-Cohen ActResponsible for the maintenance, oversight, and interoperability of over 60 Department and commercial apps to result in (1) their continuous availability to the SC business community, and (2) their continued viability as tools in the accomplishment of the SC mission. Coordinate approximately 400 significant SC application system builds/changes each yearResponsible for the provision and maintenance of an IT helpdesk supporting approximately 400 usersDevelop IM procedures, policies, and technical direction for the provision of IM services that effectively support SC's business activitiesMaintain current knowledge of vendor upgrades and patches to the network component operating systems and firmwareEvaluate vendor provided system changes and upgrades and provide recommendations to the COTREnsure SC network security plan is maintained and integrates with the SC IT Security PlanDevelop and maintain working relationships with various vendors/ contractors providing IT services throughout DOEServe on the SC Information Management Team to ensure software, hardware, and infrastructure interoperation between SC headquarters, DOE corporate, and DOE-wide information systemsProvide leadership, guidance, and performance monitoring, including development and maintenance of performance plans for 12 IT professionalsMonitor and report on project costs, validate invoices, and ensure effective contract administrationSupport the SC CM process & CCPsSupervise and support staff responsible for SC Capital Planning and Inventory Control (CPIC) process Show less

• System Administrator / Desk Side Support Specialist

  • Aug 2004 - Jul 2008

  Provide second level support to 400+ user workstations, applications, hardware, and softwareSet up Conference Rooms with requested equipment such as Laptops and ProjectorsConfigure Blackberries, Laptops, Palm Pilots, and External Zip DrivesAdd/Remove/Maintain end-user accounts using Active Directory and Microsoft ExchangeTroubleshoot Microsoft Office Suite applicationsMaintain hardware inventoryProvide technical documentation to network operationsBuild and troubleshoot standardized workstations & laptopsTravel to Washington, D.C location when neededKnowledge of Windows 2000 Pro/2000 Server/XP Pro/Server 2003Knowledge of Wireless and PDA devices, Printers and other desktop peripheralsFamiliar with Symantec AV software, Ghost 2003, and wireless (802.11) applicationsFamiliar with Cyber Security with respect to Federal IT security (NIST, FISMA, OMB)Experience working with Federal IT policies and procedures Show less

• Junior Systems Engineer / Technical Trainer

  • Feb 2003 - Aug 2004

  Create formats & standards for Office of Science technical and training documentsLead Engineer on the Citrix MetaFrame XPe FR3 project for the Office of ScienceLead Engineer on the Workstation Refresh project for the Office of ScienceConduct System Maintenance and Testing of applications, patches, etcLiaison for Development, Systems Engineering, Testing and Production Departments



OnPoint

• United States
• Information Technology & Services
• 1 - 100 Employee

• Junior Systems Engineer / Technical Trainer

  • Feb 2003 - Aug 2004

  - Created formats & standards for Office of Science technical and training documents - Lead Engineer on the Citrix MetaFrame XPe FR3 project for the Office of Science - Lead Engineer on the Workstation Refresh project for the Office of Science - Conduct System Maintenance and Testing of applications, patches, etc - Liaison for Development, Systems Engineering, Testing and Production Departments - Technical Trainer for the DOE-Office of Science Staff - Created formats & standards for Office of Science technical and training documents - Lead Engineer on the Citrix MetaFrame XPe FR3 project for the Office of Science - Lead Engineer on the Workstation Refresh project for the Office of Science - Conduct System Maintenance and Testing of applications, patches, etc - Liaison for Development, Systems Engineering, Testing and Production Departments - Technical Trainer for the DOE-Office of Science Staff