Experience

The Glass Man & Sons

• United States
• Construction
• 1 - 100 Employee

• Operations

  • Sep 2020 - Present

  Responsible for calculating costs of a project before work commences, covering all aspects with materials, labor, equipment hire and transport costs. Identify labor, material, and time requirements by managing proposals, blueprints, specifications, and related documents. Customer Support: resolve customer queries, recommend solutions and guiding product users through features and functionalities. Take great pride in ensuring a positive overall customer experience. Responsible for calculating costs of a project before work commences, covering all aspects with materials, labor, equipment hire and transport costs. Identify labor, material, and time requirements by managing proposals, blueprints, specifications, and related documents. Customer Support: resolve customer queries, recommend solutions and guiding product users through features and functionalities. Take great pride in ensuring a positive overall customer experience.



Pacific Fine Food Inc

• United States
• Food & Beverages
• 1 - 100 Employee

• Operations/Office Manager & Assistant Bottle Washer

  • May 2017 - Sep 2020

  Operations & Office Manager Oversee and coordinate day-to-day activities to improve effectiveness, productivity and performance. Human Resources: Carry out supervisory responsibilities in accordance with company’s policies and applicable laws. Responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing employee performance and corrective action plans; employee motivation and rewards. Maintain and manage onboarding and offboarding practices. Payroll: Accountable for collecting timekeeping information, incorporating a variety of deductions into a periodic payroll, and issuing pay and pay-related information to employees; calculate wages based on hours worked and administer payments. Employee Schedule: Oversee all scheduling practices for front of house and event staff employees. Client Relations: Serve as a liaison with clients and customers, developing & maintaining relationships through feedback, positivity and brand loyalty. Show less



Renovation Realty, Inc. - SF Bay Area

• Operations and Office Manager

  • Apr 2015 - Mar 2017

  Partnered with and supported team real estate brokers and construction managers to effectively manage property projects from conception to completion for start-up real estate franchise. Maintained knowledge of the business direction at a strategic as well as a tactical level and incorporate requirements into project planning, documentation and communications. Effectively managed daily operations overseeing invoice management, property document files and vendor partnerships. Developed best practices for sourcing, vetting and onboarding new employees at all levels. Created new marketing products for client presentations. Ability to build relationships with a wide-range of project stakeholders, vendors and contractors. Acted as liaison with real estate agents, brokers, clients and escrow companies by developing structure for real estate transactions. Led marketing efforts for community and business outreach branding company vision and business model. Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Specialist

  • Jan 2009 - Oct 2014

  Kaiser Permanente :: Oakland, CA :: 2005 to 2014Administrative Specialist Assistant IVPublic Relations and Communications | 2009 to 2014Supported executive and senior level directors and their teams using excellent customer service and communication skills; my scope of work included, but is not limited to:• Provided extensive project support to key executives for Kaiser Permanente’s initiatives — Everybody Walk, Thriving Schools, Martin Luther King Jr Day of Volunteers, Family Giving Tree, and Bring Your Child to Work Day.• Scheduled and led professional development and leadership webinars for administrative team.• Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company• As the spirit leader, planned and managed department celebrations.• Provided advanced administrative and project support; managing multiple calendars, preparing meeting agendas, presentations, travel coordination, budget management and expense coordination.• Interacted with employees, vendors and clients across the organization assisting with problem resolution, event planning, cross training and shared best practices.• Served as non-management co-lead for Public Relations and Communications administrative team’s Unit-Based Team. Show less

• Conference Services Coordinator

  • Mar 2005 - Jan 2009

  Program Offices (headquarters) | 2005 to 2009Managed forty plus conference rooms for the Ordway Building and Kaiser Center Buildings; maintained daily schedule for all conference rooms at both locations.Offered full-service support and scheduling for conference rooms and videoconferences.Provided technical support for audio/video equipment in all conference rooms, the Executive Boardroom, videoconference rooms and for Town Hall meetings.Provided training and workshops.Created presentation and quick reference guides to better assist users.Implemented new application system for conference services; tasked with the migration and export of meeting reservations from Schedule Plus to Lotus Notes.Managed daily, high-volume work load effectively with minimal supervision. Show less