Experience

Thrive Payments

• United States
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Oct 2020 - Present

• Product Manager

  • Aug 2013 - Sep 2020



Cogent Research

• Cambridge, MA

• Human Resources Benefits Manager

  • Dec 2008 - Jun 2013

  • Coordinate all benefit programs, including selection and management of service providers. Provide ongoing benefit assistance to staff. • Conduct new employee orientations. Ensure that training and supervisor check-ins take place according to schedule. • Work with management team to develop and implement personnel and administrative guidelines. Keep documentation up-to-date and accessible to all staff members. • Stay abreast of current HR and benefits issues via member-based groups and media resources. • Coordinate with external resources and internal staff to facilitate the recruitment, screening and hiring process for prospective candidates. Ensure incoming resumes and referrals are entered into applicant tracking systems and all communication with potential candidates are complete • Maintain up-to-date knowledge of current project pipeline. • Set up and maintain project files and database records to ensure accuracy of billing and accounting transactions. • Generate and send prompt and accurate invoices for custom and syndicated sales. Communicate directly with clients to collect outstanding invoices and resolve any billing issues. • Reconcile corporate credit cards on a monthly basis, ensuring that travel expenses have been captured and billed properly. • Process weekly accounts payable and address related vendor inquiries and issues. • Assist with month-end close and other accounting functions as needed. Administrative Supervision: • Coordinate with Office Manager to ensure coverage of critical administrative responsibilities



Hancock Associates

• United States
• Civil Engineering
• 1 - 100 Employee

• Billing Specialist

  • Sep 2006 - Nov 2008

  • Accounts Payable • Generate and send client invoices • Reconcile corporate American Express cards and Exxon gas cards • Assist with month-end close • Accounts Payable • Generate and send client invoices • Reconcile corporate American Express cards and Exxon gas cards • Assist with month-end close



Primax

• United States
• Financial Services
• 1 - 100 Employee

• Operations Supervisor

  • Mar 2000 - Sep 2006

  • Supervise 24X7 merchant call center • Maintaining client relationships with Member Banks & Merchants • Supervise 24X7 merchant call center • Maintaining client relationships with Member Banks & Merchants