Experience

Volaris Group

• Canada
• Software Development
• 300 - 400 Employee

• Application Analyst Supervisor

  • Jan 2022 - Present

  In this role, my day-to-day duties include:  Delivering technical support, fielding questions from users, and troubleshooting technical issues.  Bestowing technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs.  Providing users with all hardware and software technical support.  Resolving client login issues to determine and resolve reported problems.  Responding to telephone calls, e-mail, and individual… Show more In this role, my day-to-day duties include:  Delivering technical support, fielding questions from users, and troubleshooting technical issues.  Bestowing technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs.  Providing users with all hardware and software technical support.  Resolving client login issues to determine and resolve reported problems.  Responding to telephone calls, e-mail, and individual requests for technical support related to computer systems, and software.  Communicating frequently with customers to ensure full resolution of issues.  Adhering to tight key performance indicators while meeting targets by identifying and escalating issues that need immediate attention  Developing and maintaining documentation for business processes for end-user support  Opening and closing service requests; managing the classification of requests; assigning and tracking of requests, and completing requests.  Offering outstanding customer support and excellent communication in accordance with all Service Desk procedures and policies by identifying and working with all remote users, corporate network users, as well as with other Service Areas. Show less



Datapro, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Customer Service Technician/Project Implementation

  • 2013 - Present

  Miami, Florida, United States In this role, I am responsible for steering day-to-day operations, encompassing administration and customer service reporting. It is worth mentioning that I update management on client project status through regular status reports. Along with many other functions, I answer several phone lines, forward calls to appropriate departments, and maintain patient records. One of my key assignments is conducting investigations and analysis of client complaints to identify and resolve issues. Key… Show more In this role, I am responsible for steering day-to-day operations, encompassing administration and customer service reporting. It is worth mentioning that I update management on client project status through regular status reports. Along with many other functions, I answer several phone lines, forward calls to appropriate departments, and maintain patient records. One of my key assignments is conducting investigations and analysis of client complaints to identify and resolve issues. Key accomplishments, I achieved within this role are as follows: • Delivered exceptional project management services for several projects, including Mercantil Curacao, Mercantil Panama, Interbank Puerto Rico, and BICSA Miami. • Resolved issues efficiently and effectively by recognizing consumer needs, building trust fast, and managing difficult situations. • Enhanced office organization by using advanced Microsoft Excel functions to compile quarterly budget reports, financial spreadsheets, organizational charts, and company data reports. Show less



St. Stephens Epicopal Day School

• After Care Counselor

  • 2011 - 2013

  Miami, Florida, United States During this tenure, I was entrusted with participating in after-school programs to ensure the fulfillment of each child's social, academic, and recreational needs. I would like to state that I organized and monitored activities in an after-school program, such as at an Elementary School (St. Stephens Episcopal). Furthermore, I assisted children with homework, scheduled crafting / athletic activities, and ensured the delivery of snacks during the program. I was tasked with observing the health… Show more During this tenure, I was entrusted with participating in after-school programs to ensure the fulfillment of each child's social, academic, and recreational needs. I would like to state that I organized and monitored activities in an after-school program, such as at an Elementary School (St. Stephens Episcopal). Furthermore, I assisted children with homework, scheduled crafting / athletic activities, and ensured the delivery of snacks during the program. I was tasked with observing the health and wellness of all children in the program, maintaining relationships with all parents, and providing help to all program directors and other counselors. Below listed are a couple of notable points from this role: • Improved interpersonal, organizational, and administrative skills, resulting in securing a successful career after a school counselor. • Collaborated with other counselors and managers as well as liaised with parents about children's experiences in the program. Show less