People & Culture HR Operations Manager

• 2022 - Present

- Manage the day-to-day operations for 100% remote global payroll, benefits, and vendor management for a geographically dispersed organization in the US, Canada, UK, and Switzerland. - Develops, administers, implements total rewards employee benefits programs, including health, dental, vision, life insurance, short and long term disability, FSA, COBRA, ERISA, FMLA, and 403(b) programs. - Payroll administrator facilitating and managing payroll functions for weekly, and bi-weekly payroll… Show more - Manage the day-to-day operations for 100% remote global payroll, benefits, and vendor management for a geographically dispersed organization in the US, Canada, UK, and Switzerland. - Develops, administers, implements total rewards employee benefits programs, including health, dental, vision, life insurance, short and long term disability, FSA, COBRA, ERISA, FMLA, and 403(b) programs. - Payroll administrator facilitating and managing payroll functions for weekly, and bi-weekly payroll in a 100% remote environment with minimal supervision working with PEO and third party vendors to review, analyze, and reconcile payroll ensuring accurate time and attendance. - Played a key role in designing and integrating several HRIS systems Ceridian, Bamboo, TIAA, Greenhouse, Paycor, Time track with the PEO to improve workflow processes impacted by open enrollment, merit cycle, performance review rollout, and recruitment for both US/ international employees. - Assisted with designing, configuring, testing and launching new features and updates in the HRIS systems related to improving workflows and digital communication utilizing tools such as ASANA to assist with communication and tracking work progress. - Reconciles invoices and benefits statements for 100% accuracy. - Remote collaboration tools : Zoom, Google chat, GoToMeeting, Sharepoint, Teams, Asana, Slack - Assist with on-boarding, off-boarding, reports, PTO, sick leave, and HR processes and functions - Creates advanced Microsoft Excel payroll reports for payroll, Word, PowerPoint, and Office 365, for Audits and management. - Conducts benefits and audits each payroll to ensure that all benefits changes are accurate and current. - Lead new hire orientation for benefits to ensure employees understand all benefits offerings and how to enroll. - Acts as a liaison with HR, Payroll, IT, Legal and Finance to provide support for technology reporting. - Ensuring compliance with all federal, state, and local HR regulations. Show less - Manage the day-to-day operations for 100% remote global payroll, benefits, and vendor management for a geographically dispersed organization in the US, Canada, UK, and Switzerland. - Develops, administers, implements total rewards employee benefits programs, including health, dental, vision, life insurance, short and long term disability, FSA, COBRA, ERISA, FMLA, and 403(b) programs. - Payroll administrator facilitating and managing payroll functions for weekly, and bi-weekly payroll… Show more - Manage the day-to-day operations for 100% remote global payroll, benefits, and vendor management for a geographically dispersed organization in the US, Canada, UK, and Switzerland. - Develops, administers, implements total rewards employee benefits programs, including health, dental, vision, life insurance, short and long term disability, FSA, COBRA, ERISA, FMLA, and 403(b) programs. - Payroll administrator facilitating and managing payroll functions for weekly, and bi-weekly payroll in a 100% remote environment with minimal supervision working with PEO and third party vendors to review, analyze, and reconcile payroll ensuring accurate time and attendance. - Played a key role in designing and integrating several HRIS systems Ceridian, Bamboo, TIAA, Greenhouse, Paycor, Time track with the PEO to improve workflow processes impacted by open enrollment, merit cycle, performance review rollout, and recruitment for both US/ international employees. - Assisted with designing, configuring, testing and launching new features and updates in the HRIS systems related to improving workflows and digital communication utilizing tools such as ASANA to assist with communication and tracking work progress. - Reconciles invoices and benefits statements for 100% accuracy. - Remote collaboration tools : Zoom, Google chat, GoToMeeting, Sharepoint, Teams, Asana, Slack - Assist with on-boarding, off-boarding, reports, PTO, sick leave, and HR processes and functions - Creates advanced Microsoft Excel payroll reports for payroll, Word, PowerPoint, and Office 365, for Audits and management. - Conducts benefits and audits each payroll to ensure that all benefits changes are accurate and current. - Lead new hire orientation for benefits to ensure employees understand all benefits offerings and how to enroll. - Acts as a liaison with HR, Payroll, IT, Legal and Finance to provide support for technology reporting. - Ensuring compliance with all federal, state, and local HR regulations. 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HHD Health Department

• Apr 2021 - Nov 2021

Human Resources & Employee Relations Manager

• Oct 2020 - Apr 2021

-Serves as an advocate for employees and an advisor to both employees and managers in support of COVID-19/CARES Act. -Develops and supports best practices to improve communication (e.g. between departments, about business decisions) and change management/leadership discipline practices. -Works with management team to interpret results, develop and implement action plans for improvements. -Provides support and assistance on the interpretation of policies and procedures to managers… Show more -Serves as an advocate for employees and an advisor to both employees and managers in support of COVID-19/CARES Act. -Develops and supports best practices to improve communication (e.g. between departments, about business decisions) and change management/leadership discipline practices. -Works with management team to interpret results, develop and implement action plans for improvements. -Provides support and assistance on the interpretation of policies and procedures to managers, supervisors, employee,and contractors. -Conducts new hire orientation; mentors new team members during on-boarding process providing coaching and feedback. -Assists with employee relations ensures legal compliance by monitoring and implementing applicable federal and state requirements, conducts investigations; and maintains records. -Receives employee concerns and effectively investigates and provides recommended resolutions. -Conducts performance management and behavioral concerns including assisting with drafting corrective action and performance improvement documents. -Serves as the communication focal point and develops communication strategies plans,services,and deliverables. -Partners with hiring manager on select recruitment activities for LVNs, RNs, MAs, Contact Tracers, Data Entry, and Admin. Show less -Serves as an advocate for employees and an advisor to both employees and managers in support of COVID-19/CARES Act. -Develops and supports best practices to improve communication (e.g. between departments, about business decisions) and change management/leadership discipline practices. -Works with management team to interpret results, develop and implement action plans for improvements. -Provides support and assistance on the interpretation of policies and procedures to managers… Show more -Serves as an advocate for employees and an advisor to both employees and managers in support of COVID-19/CARES Act. -Develops and supports best practices to improve communication (e.g. between departments, about business decisions) and change management/leadership discipline practices. -Works with management team to interpret results, develop and implement action plans for improvements. -Provides support and assistance on the interpretation of policies and procedures to managers, supervisors, employee,and contractors. -Conducts new hire orientation; mentors new team members during on-boarding process providing coaching and feedback. -Assists with employee relations ensures legal compliance by monitoring and implementing applicable federal and state requirements, conducts investigations; and maintains records. -Receives employee concerns and effectively investigates and provides recommended resolutions. -Conducts performance management and behavioral concerns including assisting with drafting corrective action and performance improvement documents. -Serves as the communication focal point and develops communication strategies plans,services,and deliverables. -Partners with hiring manager on select recruitment activities for LVNs, RNs, MAs, Contact Tracers, Data Entry, and Admin. Show less

Human Resources Manager

• 2018 - 2020

-Proven ability to successfully multi-task in a dynamic, fast-paced healthcare environment while meeting all deadlines. -Spearheads various human resources projects and initiatives to ensure compliance. -Solution focused -Full-cycle recruiting -Post open positions, prescreens applications, schedule and conduct interviews and engage new hires throughout the onboarding process using 30, 60, 90-day feedback. -Initiates routine reference checks. -Interpret HR policies for… Show more -Proven ability to successfully multi-task in a dynamic, fast-paced healthcare environment while meeting all deadlines. -Spearheads various human resources projects and initiatives to ensure compliance. -Solution focused -Full-cycle recruiting -Post open positions, prescreens applications, schedule and conduct interviews and engage new hires throughout the onboarding process using 30, 60, 90-day feedback. -Initiates routine reference checks. -Interpret HR policies for management and employees. -Addresses employee behavior and performance issues. -Benefits Administration. -Conducts annual training. -Provides advice support,and coaching to management and employees. -Administrator for 401k -Coordinates ACA and ERISA benefits reporting. -Manages payroll. - FMLA/LOA management. - Conducts HR internal compliance audits- OSHA, HIPAA, and ADA. -AR/AP accounting. -Improved employee relations and compliance with federal and state laws. -Policy design/implementation. -Acts as a business and strategic partner and human resources subject matter expert, workforce advocate, change agent and leader. Show less -Proven ability to successfully multi-task in a dynamic, fast-paced healthcare environment while meeting all deadlines. -Spearheads various human resources projects and initiatives to ensure compliance. -Solution focused -Full-cycle recruiting -Post open positions, prescreens applications, schedule and conduct interviews and engage new hires throughout the onboarding process using 30, 60, 90-day feedback. -Initiates routine reference checks. -Interpret HR policies for… Show more -Proven ability to successfully multi-task in a dynamic, fast-paced healthcare environment while meeting all deadlines. -Spearheads various human resources projects and initiatives to ensure compliance. -Solution focused -Full-cycle recruiting -Post open positions, prescreens applications, schedule and conduct interviews and engage new hires throughout the onboarding process using 30, 60, 90-day feedback. -Initiates routine reference checks. -Interpret HR policies for management and employees. -Addresses employee behavior and performance issues. -Benefits Administration. -Conducts annual training. -Provides advice support,and coaching to management and employees. -Administrator for 401k -Coordinates ACA and ERISA benefits reporting. -Manages payroll. - FMLA/LOA management. - Conducts HR internal compliance audits- OSHA, HIPAA, and ADA. -AR/AP accounting. -Improved employee relations and compliance with federal and state laws. -Policy design/implementation. -Acts as a business and strategic partner and human resources subject matter expert, workforce advocate, change agent and leader. Show less

Human Resources Coordinator (Interim Human Resources Manager)

• May 2017 - Dec 2017

Helped resolve challenges with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction, and bottom line. Skills & Competencies: - Ability to build relationships and trust with a variety of stakeholders and vendors - Communicate effectively both internally and externally, at all levels of an organization - Strong work ethic and positive attitude focused on personal growth and contribution - Self-starter – able to multi-task… Show more Helped resolve challenges with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction, and bottom line. Skills & Competencies: - Ability to build relationships and trust with a variety of stakeholders and vendors - Communicate effectively both internally and externally, at all levels of an organization - Strong work ethic and positive attitude focused on personal growth and contribution - Self-starter – able to multi-task and work independently with a sense of urgency and the ability to set priorities - Drive for results - Strong analytical and problem-solving skills - Strong Project management skills - Strong Business Acumen - Cooperative work-style and team spirit - Ability to deal with complexity and manage ambiguity - Attention to detail and process mindset -Knowledgeable of FMLA, HIPAA, EEO,ERISA,ACA,ADA,COBRA and other federal regulations -Experienced using Kronos Show less Helped resolve challenges with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction, and bottom line. Skills & Competencies: - Ability to build relationships and trust with a variety of stakeholders and vendors - Communicate effectively both internally and externally, at all levels of an organization - Strong work ethic and positive attitude focused on personal growth and contribution - Self-starter – able to multi-task… Show more Helped resolve challenges with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction, and bottom line. Skills & Competencies: - Ability to build relationships and trust with a variety of stakeholders and vendors - Communicate effectively both internally and externally, at all levels of an organization - Strong work ethic and positive attitude focused on personal growth and contribution - Self-starter – able to multi-task and work independently with a sense of urgency and the ability to set priorities - Drive for results - Strong analytical and problem-solving skills - Strong Project management skills - Strong Business Acumen - Cooperative work-style and team spirit - Ability to deal with complexity and manage ambiguity - Attention to detail and process mindset -Knowledgeable of FMLA, HIPAA, EEO,ERISA,ACA,ADA,COBRA and other federal regulations -Experienced using Kronos Show less

Office Manager/Benefits Coordinator

• Feb 2016 - Dec 2016

*Managed employee and patient relations; responded to doctor, patient and employee grievances complaints, and inquiries; increased retention by 65%. *Stimulated and increased new patient growth by supporting community events, marketing, and promotional programs. Planned outreach events and other activities to achieve monthly goals; added $850K+ to the bottom line. *Developed and managed the partnership between clinic team, doctors, and patients and ensured a commitment to productivity… Show more *Managed employee and patient relations; responded to doctor, patient and employee grievances complaints, and inquiries; increased retention by 65%. *Stimulated and increased new patient growth by supporting community events, marketing, and promotional programs. Planned outreach events and other activities to achieve monthly goals; added $850K+ to the bottom line. *Developed and managed the partnership between clinic team, doctors, and patients and ensured a commitment to productivity objectives; became consistent top revenue producer out of six offices. *Recruited, hired, and developed office teams capable of providing best in class patient care; reducing turnaround time by at least 20%. *Completed administrative tasks, weekly analysis, bank deposits, revenue posting, and staff payroll; with 100% accuracy. *Handled 30-65+ calls regarding insurance coverage and billing inquiries. Show less *Managed employee and patient relations; responded to doctor, patient and employee grievances complaints, and inquiries; increased retention by 65%. *Stimulated and increased new patient growth by supporting community events, marketing, and promotional programs. Planned outreach events and other activities to achieve monthly goals; added $850K+ to the bottom line. *Developed and managed the partnership between clinic team, doctors, and patients and ensured a commitment to productivity… Show more *Managed employee and patient relations; responded to doctor, patient and employee grievances complaints, and inquiries; increased retention by 65%. *Stimulated and increased new patient growth by supporting community events, marketing, and promotional programs. Planned outreach events and other activities to achieve monthly goals; added $850K+ to the bottom line. *Developed and managed the partnership between clinic team, doctors, and patients and ensured a commitment to productivity objectives; became consistent top revenue producer out of six offices. *Recruited, hired, and developed office teams capable of providing best in class patient care; reducing turnaround time by at least 20%. *Completed administrative tasks, weekly analysis, bank deposits, revenue posting, and staff payroll; with 100% accuracy. *Handled 30-65+ calls regarding insurance coverage and billing inquiries. Show less

Clinic Manager/Human Resources

• 2013 - 2015

*Managed $1M dual-unit program; oversaw recruiting, employee relations, payroll, employee investigations, on-boarding, patient scheduling, staff productivity, collections, account receivables, account payables, specialty referral process, and miscellaneous operations expenses using PeopleSoft. *Maintained office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs; reduced expenses by 30%. *Directly supervised 13+ front… Show more *Managed $1M dual-unit program; oversaw recruiting, employee relations, payroll, employee investigations, on-boarding, patient scheduling, staff productivity, collections, account receivables, account payables, specialty referral process, and miscellaneous operations expenses using PeopleSoft. *Maintained office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs; reduced expenses by 30%. *Directly supervised 13+ front office and 13+ clinical staff managing performance and development to include but not limited to performance feedback, appraisals, and corrective actions. *Credentialed 25+ faculty and residents with PPO, Medicaid, and hospital privileges; processed initial appointments and re-appointments. *Generated accounts receivables/payables reports with excel database and processed 100+ invoices weekly using PeopleSoft correctly and within deadline; achieved $190K surplus in revenue. *Led team meetings, and coordinated 20+ lunch-n-learns monthly with vendors for residents. *Recruited, hired, trained and on-boarding of new staff and residents; processed semi-monthly payroll. *Conducted in-depth account investigations; applied Bad debt and A/R adjustments to ensure accurate A/R numbers; improved and decreased bad debt by $50K. Show less *Managed $1M dual-unit program; oversaw recruiting, employee relations, payroll, employee investigations, on-boarding, patient scheduling, staff productivity, collections, account receivables, account payables, specialty referral process, and miscellaneous operations expenses using PeopleSoft. *Maintained office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs; reduced expenses by 30%. *Directly supervised 13+ front… Show more *Managed $1M dual-unit program; oversaw recruiting, employee relations, payroll, employee investigations, on-boarding, patient scheduling, staff productivity, collections, account receivables, account payables, specialty referral process, and miscellaneous operations expenses using PeopleSoft. *Maintained office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs; reduced expenses by 30%. *Directly supervised 13+ front office and 13+ clinical staff managing performance and development to include but not limited to performance feedback, appraisals, and corrective actions. *Credentialed 25+ faculty and residents with PPO, Medicaid, and hospital privileges; processed initial appointments and re-appointments. *Generated accounts receivables/payables reports with excel database and processed 100+ invoices weekly using PeopleSoft correctly and within deadline; achieved $190K surplus in revenue. *Led team meetings, and coordinated 20+ lunch-n-learns monthly with vendors for residents. *Recruited, hired, trained and on-boarding of new staff and residents; processed semi-monthly payroll. *Conducted in-depth account investigations; applied Bad debt and A/R adjustments to ensure accurate A/R numbers; improved and decreased bad debt by $50K. Show less

Physician Continuing Medical Education Coordinator

• 2011 - 2012

*Spearheaded, planned and executed 80+ CME conferences for 400 medical staff at a 340-bed facility. *Oversaw CME related research gap analysis, needs assessment, to analyze performance issues, identifying performance gaps and collaborating with leadership, staff and other activity organizers; increased program revenue by 20%. *Built and maintained relationships with medical executive leadership. Used various survey tools to gather metrics, in order to implement follow-up plans addressing… Show more *Spearheaded, planned and executed 80+ CME conferences for 400 medical staff at a 340-bed facility. *Oversaw CME related research gap analysis, needs assessment, to analyze performance issues, identifying performance gaps and collaborating with leadership, staff and other activity organizers; increased program revenue by 20%. *Built and maintained relationships with medical executive leadership. Used various survey tools to gather metrics, in order to implement follow-up plans addressing identified issues; advocated for first-ever survey program for physicians to ensure compliance was achieved. *Developed and maintained the budget, implemented marketing, planned and coordinated all on-site logistics; saved the program $40K by identifying an untapped market for physicians. *Successfully applied for educational grants; garnered $3K monthly for educational initiatives. *Ensured compliance with state, federal requirements; accreditation standards; Medical Staff Bylaws, Rules, and Regulations, and applicable policies and procedures; provided daily assistance with the initial appointment and reappointment for Medical Staff. Show less *Spearheaded, planned and executed 80+ CME conferences for 400 medical staff at a 340-bed facility. *Oversaw CME related research gap analysis, needs assessment, to analyze performance issues, identifying performance gaps and collaborating with leadership, staff and other activity organizers; increased program revenue by 20%. *Built and maintained relationships with medical executive leadership. Used various survey tools to gather metrics, in order to implement follow-up plans addressing… Show more *Spearheaded, planned and executed 80+ CME conferences for 400 medical staff at a 340-bed facility. *Oversaw CME related research gap analysis, needs assessment, to analyze performance issues, identifying performance gaps and collaborating with leadership, staff and other activity organizers; increased program revenue by 20%. *Built and maintained relationships with medical executive leadership. Used various survey tools to gather metrics, in order to implement follow-up plans addressing identified issues; advocated for first-ever survey program for physicians to ensure compliance was achieved. *Developed and maintained the budget, implemented marketing, planned and coordinated all on-site logistics; saved the program $40K by identifying an untapped market for physicians. *Successfully applied for educational grants; garnered $3K monthly for educational initiatives. *Ensured compliance with state, federal requirements; accreditation standards; Medical Staff Bylaws, Rules, and Regulations, and applicable policies and procedures; provided daily assistance with the initial appointment and reappointment for Medical Staff. Show less

Allied Health Adjunct Instructor

• 2008 - 2010

*Launched new allied health program increasing enrollment by 50% in less than six months. *Effective trainer and educator selected to create a new 10-month dental program; received “Instructor Star Award”; achieved 97%-100% in student evaluations. *Conducted lectures developed curriculum and lesson plan to meet syllabus requirements; led 48 courses for the semester. *Ordered supplies and inventory material and designed labs; maintained budget parameters for $60K for the… Show more *Launched new allied health program increasing enrollment by 50% in less than six months. *Effective trainer and educator selected to create a new 10-month dental program; received “Instructor Star Award”; achieved 97%-100% in student evaluations. *Conducted lectures developed curriculum and lesson plan to meet syllabus requirements; led 48 courses for the semester. *Ordered supplies and inventory material and designed labs; maintained budget parameters for $60K for the department. *Insured program compliance with state and national requirements. Trained students in HIPAA policies and compliance with the protection and release of confidential information and (OSHA) safety and health; 99% retention rate. *Built and maintained relationships in the community with healthcare providers networked and established local employee contracts for 12+ students for three clinical externships yearly to provide real-world healthcare experience. Show less *Launched new allied health program increasing enrollment by 50% in less than six months. *Effective trainer and educator selected to create a new 10-month dental program; received “Instructor Star Award”; achieved 97%-100% in student evaluations. *Conducted lectures developed curriculum and lesson plan to meet syllabus requirements; led 48 courses for the semester. *Ordered supplies and inventory material and designed labs; maintained budget parameters for $60K for the… Show more *Launched new allied health program increasing enrollment by 50% in less than six months. *Effective trainer and educator selected to create a new 10-month dental program; received “Instructor Star Award”; achieved 97%-100% in student evaluations. *Conducted lectures developed curriculum and lesson plan to meet syllabus requirements; led 48 courses for the semester. *Ordered supplies and inventory material and designed labs; maintained budget parameters for $60K for the department. *Insured program compliance with state and national requirements. Trained students in HIPAA policies and compliance with the protection and release of confidential information and (OSHA) safety and health; 99% retention rate. *Built and maintained relationships in the community with healthcare providers networked and established local employee contracts for 12+ students for three clinical externships yearly to provide real-world healthcare experience. Show less

Front Office Manager| Education|Training Manager

• 2003 - 2008

*Results-driven manager in the military medical/dental corps. Supervisory responsibilities included data entry, succession planning, education and training, infection control, inventory control, strategic and tactical operations, and facilities management. * Received first-ever 100% customer satisfaction rate on 2,200 customer site survey; created a patient-focused environment. *Monitored and managed personnel files provided monthly in-service training for 40+ personnel. *Identified… Show more *Results-driven manager in the military medical/dental corps. Supervisory responsibilities included data entry, succession planning, education and training, infection control, inventory control, strategic and tactical operations, and facilities management. * Received first-ever 100% customer satisfaction rate on 2,200 customer site survey; created a patient-focused environment. *Monitored and managed personnel files provided monthly in-service training for 40+ personnel. *Identified innovative equipment trade-in procedure which freed up $98K in supply purchases. *Assisted with inventory, maintenance, and accountability of $750K+ in equipment and supplies in support of 11 doctors. *Developed Excel database to streamline tracking and follow-up of patient appointments; reduced no-show rate by 20%; system adopted hospital-wide. *Honored with Medical Group Quality Service Award for implementing and developing an effective process improvement for the training plan and training personnel. * Ensured compliance with training on-the-job via use of a formalized checklist, and observations. Show less *Results-driven manager in the military medical/dental corps. Supervisory responsibilities included data entry, succession planning, education and training, infection control, inventory control, strategic and tactical operations, and facilities management. * Received first-ever 100% customer satisfaction rate on 2,200 customer site survey; created a patient-focused environment. *Monitored and managed personnel files provided monthly in-service training for 40+ personnel. *Identified… Show more *Results-driven manager in the military medical/dental corps. Supervisory responsibilities included data entry, succession planning, education and training, infection control, inventory control, strategic and tactical operations, and facilities management. * Received first-ever 100% customer satisfaction rate on 2,200 customer site survey; created a patient-focused environment. *Monitored and managed personnel files provided monthly in-service training for 40+ personnel. *Identified innovative equipment trade-in procedure which freed up $98K in supply purchases. *Assisted with inventory, maintenance, and accountability of $750K+ in equipment and supplies in support of 11 doctors. *Developed Excel database to streamline tracking and follow-up of patient appointments; reduced no-show rate by 20%; system adopted hospital-wide. *Honored with Medical Group Quality Service Award for implementing and developing an effective process improvement for the training plan and training personnel. * Ensured compliance with training on-the-job via use of a formalized checklist, and observations. Show less