Phillip Watson

Information Technology Manager at Offutt 55th Force Support Squadron
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Credentials

  • Google IT Support Professional Certificate Specialization
    Coursera
    Feb, 2019
    - Nov, 2024
  • IT Security: Defense against the digital dark arts by Google
    Coursera
    Feb, 2019
    - Nov, 2024
  • Operating Systems and You: Becoming a Power User by Google
    Coursera
    Feb, 2019
    - Nov, 2024
  • System Administration and IT Infrastructure Services by Google
    Coursera
    Feb, 2019
    - Nov, 2024
  • The Bits and Bytes of Computer Networking by Google
    Coursera
    Feb, 2019
    - Nov, 2024
  • Technical Support Fundamentals by Google
    Coursera
    Jan, 2019
    - Nov, 2024
  • CompTIA Security+ Certification
    CompTIA
    May, 2010
    - Nov, 2024
  • CompTIA Security+ ce
    CompTIA
    Nov, 2019
    - Nov, 2024

Experience

  • Offutt 55th Force Support Squadron
    • United States
    • Armed Forces
    • 1 - 100 Employee
    • Information Technology Manager
      • Apr 2019 - Present

      Current Secret Clearance Data Automation Systems Administrator Cisco Wireless Controller Cisco Routers and Switches Troubleshooting Technology Repair Technology Services Customer Relationship Customer Experience Current Secret Clearance Data Automation Systems Administrator Cisco Wireless Controller Cisco Routers and Switches Troubleshooting Technology Repair Technology Services Customer Relationship Customer Experience

  • Salvo's Contracting
    • Underwood IA
    • General Construction/CNC plasma cutting
      • Jan 2018 - Nov 2018

      ● Residential construction ● Managed all forms of social media and web presence. ● Commercial Consultation ● Demolition ● Assisted in commercial and residential wiring ● Heavy equipment operation. ● Marketing ● Pole Setting ● Remodeling ● Residential construction ● Managed all forms of social media and web presence. ● Commercial Consultation ● Demolition ● Assisted in commercial and residential wiring ● Heavy equipment operation. ● Marketing ● Pole Setting ● Remodeling

  • LuxLED - Iowa
    • 3502 Metro Dr. Ste 300 www.luxlediowa.com
    • Management, Marketing, Sales
      • Aug 2016 - Dec 2017

      ● Developed retail location standard operating procedures. ● Designed and implemented all promotional material and signage ● Managed all forms of social media and web presence. ● Directed the design and function of the company's website. ● Inventory Management. ● Outside Sales and consultation. ● Developed retail location standard operating procedures. ● Designed and implemented all promotional material and signage ● Managed all forms of social media and web presence. ● Directed the design and function of the company's website. ● Inventory Management. ● Outside Sales and consultation.

  • Watson Custom Graphics llc
    • Council Bluffs IA
    • Owner/Managing Member
      • Sep 2005 - Jan 2016

      ● T-shirt and promotional product screen printing. ● Graphic arts; Adobe Photoshop, Adobe Illustrator, Corel Draw, Gimp, Inkscape, SketchUp. ● Business financial planning. ● Client consultation and customer service. ● Sports Licensing ● T-shirt and promotional product screen printing. ● Graphic arts; Adobe Photoshop, Adobe Illustrator, Corel Draw, Gimp, Inkscape, SketchUp. ● Business financial planning. ● Client consultation and customer service. ● Sports Licensing

  • Army National Guard
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Signal Systems Support Specialist - 25U
      • Jan 2008 - Sep 2014

      Supervised 5-7 individuals ensuring critical uptime on a variety of technical equipment including; VHF, UHF, HF, SATCOM, and two-way radio systems. PC computers entailing user accounts, drivers, software updates, and hardware upgrades and other telecommunications equipment including servers, network hubs and switches, network printers, and email. •Supervise, install, deploy, and maintain signal systems, ensuring that they remain in good working condition. • Maintain radio and data distribution systems, in accordance with the provided instructions. • Perform signal support functions, in tandem with the set protocols and procedures. • Train users in handling signal systems, and performing maintenance work on them on a regular basis. • Perform both preventative and regular maintenance on signal systems, to keep them up and running at all times. • Troubleshoot signal systems that may be malfunctioning, ensuring minimum downtime. • Provide technical assistance, and training for local area networks, as they relate to signal systems. • Ensure that any problems or adverse situations are handled in an emergent manner. Electronic Systems Troubleshooting And Maintenance Introduction to Computers Military Operations Network Administration Show less

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Geek Squad (Counter Intelligence Agent)
      • Aug 2009 - Aug 2012

      ● Engage customers using selling skills to provide solutions aligning with the customer’s expectations. ● Maintain and service products including repairs to fulfill the customer’s expectations. ● Perform administrative duties within the precinct and manage department communication. ● Perform product shipping and receiving, light touch maintenance and repair of products. ● Engage with sales team, explaining services and technology to help them achieve business group goals. ● Preinstalling anti-virus software along with cleaning manufactures bloatware. ● Data recovery and restoration. ● Troubleshooting, assessing, testing, and repairing both customer and store products. Show less

  • TD Ameritrade
    • United States
    • Financial Services
    • 700 & Above Employee
    • Quotes and Authorizations
      • Nov 2008 - May 2012

      Reception of inbound calls related to accounts information and clients services issues. Answered general information questions and assisted clients with inquiries on securities and market quotes. Advised account balances and processed cash disbursements. Assisted clients in researching and tracking positions in Gain/Loss on the website. Provided client guidance on using web interface to place trades. Reception of inbound calls related to accounts information and clients services issues. Answered general information questions and assisted clients with inquiries on securities and market quotes. Advised account balances and processed cash disbursements. Assisted clients in researching and tracking positions in Gain/Loss on the website. Provided client guidance on using web interface to place trades.

  • Tradepost Entertainment - CD Tradepost
    • United States
    • Retail
    • 1 - 100 Employee
    • Store Manager
      • Jan 2005 - Dec 2007

      Hired, managed, and trained employees Handled all in-store finances Performed all scheduling and disciplinary duties Hired, managed, and trained employees Handled all in-store finances Performed all scheduling and disciplinary duties

  • Old Market Sourdough Bread
    • Omaha, NE
    • Delivery Specialist
      • Sep 2006 - Jan 2007

      Prepared bread delivery Delivered to local Hy-Vee’s in the Omaha area Performed scheduled maintenance on the company vehicles Prepared bread delivery Delivered to local Hy-Vee’s in the Omaha area Performed scheduled maintenance on the company vehicles

  • Grundorf Inc
    • Council Bluffs, IA
    • Outbound Sales Specialist
      • May 2006 - Aug 2006

      Made outgoing phone calls to venders around the country Designed custom cases for customers Processed, filled, and filed orders Made outgoing phone calls to venders around the country Designed custom cases for customers Processed, filled, and filed orders

  • Cellular Advantage
    • Telecommunications
    • 1 - 100 Employee
    • Cellular Phone Specialist
      • Feb 2005 - Jan 2006

      Sold phones, service plans, and accessories to customers Helped customers troubleshoot and fix phone and service issues Performed opening and closing duties Sold phones, service plans, and accessories to customers Helped customers troubleshoot and fix phone and service issues Performed opening and closing duties

  • MCI Worldcom
    • Iowa City, Iowa Area
    • Inbound Telemarketer
      • Oct 2004 - Jan 2005

      Provided outbound sales support to potential customers Executed above expectation client service on the phone Participated in team building activities Provided outbound sales support to potential customers Executed above expectation client service on the phone Participated in team building activities

Education

  • Iowa Western Community College
    Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
  • Lewis Central High School
    High School
    1999 - 2002
  • Kirkwood Community College
    2003 - 2004

Community

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