Information Technology Asset Manager

• Feb 2023 - Present

Service Desk Analyst

• Mar 2021 - Feb 2023

Ensure all assigned tickets are properly managed per department standards.Troubleshoot issues by consistently using defined troubleshooting questions and methods.Manage over 800 devices including IPhones, Ipads and dell laptops.

Help Desk Technician

• Mar 2019 - Mar 2021

Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation and event correlation using various software and hardware monitoring tools. Work with internal and external clients via phone and email to resolve problems Perform advanced troubleshooting and problem resolution for all types of IT infrastructure as assigned hardware, software, telecommunications, business application, customer connectivity, LAN, WAN, and others Triage the most complex problems, taking corrective action to ensure availability and minimize downtime Function as a technical resource answering questions from less experienced staff, and training less experienced staff. Show less

Media Assistant

• Sep 2013 - Dec 2018

• Advise faculty and staff on available media materials and equipment• Process requests and schedule media and equipment• Prepare, deliver and set up equipment and media; pick up equipment• Assist faculty, students, and staff in the operation of equipment• Assist in the acquisition of media materials, including physical processing of new materials (labeling and organizing)• Maintain internal records and updating internal databases for media and equipment• Inspect media and equipment for proper operation; do minor cleaning and repair• Participate in inventory of equipment and media materials• Prepare instructional learning and support materials for faculty and staff, including lamination and duplicating media Show less

Information Technology Help Desk Representative

• Jun 2012 - Sep 2013

• Identified and organized tickets according to priority and forwarding tickets to engineers and techs for escalation• Documented internal procedures using wiki’s to implementing solutions to bring continuous improvements to help desk processes and procedures • Setup and operated computers and overhead projectors for the purpose of providing information to students/faculty seeking assistance• Delivered effective customer support to people from diverse backgrounds and age groups• Troubleshoot computer and media equipment along with educating students/faculty on their uses• Document all work orders for computer and media equipment Show less

Systems Support Specialist

• Aug 2016 - Nov 2018

● Install maintain and troubleshoot desktop pc’s, laptops and peripherals ● Provide excellent customer service averaging 35 to 50 calls a day ● Oversees computer/asset and inventory management ● Assist with administration and troubleshooting of business software including email, internal instant messaging system (Spark), phones, SharePoint, Microsoft Windows, Office and Internet explorer ● Install maintain and troubleshoot desktop pc’s, laptops and peripherals ● Provide excellent customer service averaging 35 to 50 calls a day ● Oversees computer/asset and inventory management ● Assist with administration and troubleshooting of business software including email, internal instant messaging system (Spark), phones, SharePoint, Microsoft Windows, Office and Internet explorer

Help Desk Specialist

• Apr 2016 - Jun 2016

● Receive support tickets regarding internal customer issues and route tickets to the appropriate personnel ● Respond to emergency equipment failures by utilizing remote access during on-call hours ● Troubleshoot, update and maintain printers, networks and data, including SharePoint files shares ● Manage employee access to shop floor facility and workstations through Active Directory and Physical RFID badge system ● Receive support tickets regarding internal customer issues and route tickets to the appropriate personnel ● Respond to emergency equipment failures by utilizing remote access during on-call hours ● Troubleshoot, update and maintain printers, networks and data, including SharePoint files shares ● Manage employee access to shop floor facility and workstations through Active Directory and Physical RFID badge system

Help Desk Specialist

• Sep 2015 - Dec 2015

● Receive support tickets regarding internal customer issues and route tickets to the appropriate personnel ● Respond to emergency equipment failures by utilizing remote access during on-call hours ● Troubleshoot, update and maintain printers, networks and data, including SharePoint files shares ● Manage employee access to shop floor facility and workstations through Active Directory and Physical RFID badge system ● Receive support tickets regarding internal customer issues and route tickets to the appropriate personnel ● Respond to emergency equipment failures by utilizing remote access during on-call hours ● Troubleshoot, update and maintain printers, networks and data, including SharePoint files shares ● Manage employee access to shop floor facility and workstations through Active Directory and Physical RFID badge system

RF Tech

• 2006 - 2007

• Troubleshooting • Removed and installed antennas, GPS systems and amplifiers • Run coax cable to the towers • Set up the bus bars and grounding to poles • Rigged pulley systems in order to run coax cable • Train and supervise new personnel • Troubleshooting • Removed and installed antennas, GPS systems and amplifiers • Run coax cable to the towers • Set up the bus bars and grounding to poles • Rigged pulley systems in order to run coax cable • Train and supervise new personnel

RF Technician

• 2004 - 2006

• Troubleshooting • Remove and installed antennas, GPS systems and amplifiers • Run coax cable to the towers • Set up the bus bars with the grounding to poles • Rigged pulley systems in order to run coax cable • Troubleshooting • Remove and installed antennas, GPS systems and amplifiers • Run coax cable to the towers • Set up the bus bars with the grounding to poles • Rigged pulley systems in order to run coax cable