Phillip Moore

Customer Experience Manager at Preventive Measures, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Augusta, Georgia, United States, GE

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Credentials

  • Omnichannel Agent
    Zendesk
    Mar, 2023
    - Oct, 2024

Experience

  • Preventive Measures, Inc.
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Customer Experience Manager
      • Mar 2023 - Present
  • ADP
    • Lebanon
    • Architecture and Planning
    • 1 - 100 Employee
    • Associate Account Manager
      • Apr 2021 - Mar 2023
  • T-Mobile
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Account Expert
      • Oct 2018 - Mar 2021

      Create customer satisfaction and loyalty through effective and timely resolution. ● Provide support for new data products and service initiatives; increase revenue by execution of various sales initiatives. ● Successfully complete advanced care training and additional training to focus on specific areas as required. ● Exemplified leadership skills amongst team members to individual and team success for weekly and monthly performance metric goals. ● Deliver one-contact resolution of customer issues; use automated knowledge system as well as any training tools provided to deliver exceptional service that meets productivity and quality standards. ● Appropriately disburse adjustments/credits and payment processing. ● Communicator and demonstrate a positive and cooperative behavior with customers and colleagues. Show less

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