Owner

• Feb 2023 - Present

Owner

• Nov 2022 - Present

Owner

• Sep 2022 - Present

Owner

• Feb 2022 - Present

Owner

• Dec 2013 - Present

★ Deliver hands-on operations management of a fast-paced, dynamic, customer facing company ★ Logistically coordinate and manage cross-functional teams of up to 50 employees to ensure appropriate staffing levels and superior guest services in keeping with industry best standards and stakeholder expectations. ★ Organize technology operations, streamlining communication and data management to drive CRM and expand business opportunities through lunch catering, weddings, social events, and other productions requiring world-class service and products Show less

Senior Technical Support Analyst

• May 2012 - Mar 2014

★ Drove analysis and technology-based solutions for a global leader in innovative analytics, BI, and data management software and services supported by 14,000+ employees worldwide. ★ Served key role as Level 2 Lead Support for SAS Model Manager and SAS Network Analysis, managing lab resources and configuring test machines to ensure uninterrupted department operations. ★ Collaborated with U.S. and international teams to ensure timely resolutions of all inquiries and roadblocks, creating SAS Notes with problem identification and solutions to support the document management requirements and reduce problem tickets. ★ Fostered short- and long-term success by mentoring newer team members on model management and network analysis. Show less

Owner

• Aug 2010 - Oct 2013

★ Grew a staffing solutions company through sound business and financial acumen, leadership, operations oversight, and hands-on administration. ★ Combined sound business leadership and skills to grow operations from $200K to $750K within one year of operation. ★ Identified prospective customers, engaging contact to develop rapport and foster professional relationships. ★ Engaged customers to identify needs and develop sound, comprehensive solutions to facilitate team development. ★ Developed and nurtured critical relationships across various industries to drive account portfolio, distinguish Ryko Staffing in a highly competitive environment, and capture new business opportunities. Show less

Advisory Software Engineer

• Dec 2008 - Apr 2012

★ Team led WebSphere Portal and Web Content Management Level 2 support team, proactively resolving potential roadblocks to ensure successful customer project deliverables.★ Engaged with cross-functional professionals to assess operations, identify production gaps, and develop/implement sound, comprehensive solutions.★ Aligned operations with available resources, logistically coordinating team and project scheduling, professional development, and quality assurance across all operations, protecting stakeholder interests through technical expertise and compliance.★ Maximized team success by revamping the new-hire training program, reducing the time lapse between initial hire and employee productivity through effective training and hands-on mentorship.★ Ensured timely and comprehensive issue resolution, updating management through transparent and accurate reporting on open issues and resolutions.★ Served on the test team as the designated go to for WebSphere Portal and z/OS requirements. Show less

WebSphere Portal Level 2 Support Manager

• Sep 2006 - Dec 2008

★ Aligned business and mission critical Portal Runtime and Security L2 support teams, tracking and monitoring performance issues and search initiatives.★ Directed day-to-day operations while overseeing a top-performing team of 17 professionals.★ Fostered a cohesive and effective work environment by improving team morale, implementing strategies that motivated team building, and ensured all work was timely and accurately completed and delivered in accordance with contractual obligations and management requirements.★ Delivered a unified approach to working with Dublin and India management teams to ensure a 24x5 “follow the sun” model.★ Facilitated global team success by availing a U.S. team during late night/early morning hours to deliver training sessions on India time to ensure contributors were up-to-speed with other widely-situated teams.★ Executed multiple roles, including Manager Sponsor for the Client Self Assist, Manager Sponsor for the Patent Team, and developing teams through talent identification, interviewing, hiring, training, and management.★ Built and managed a hiring pipeline to ensure availability of various talent to meet customer demands. Show less

Advisory Software Engineer

• Jun 2006 - Sep 2006

★ Served key role as team lead and supervisor of the business and mission critical WebSphere Portal runtime support team, directing day-to-day operations through oversight of 8 top-performing professionals.★ Maximized productivity and success by coordinating scheduling, identifying professional development requirements, ensuring compliance, and delivering technical expertise for quality assurance across all personnel productions.★ Improved customer satisfaction while reducing PD times for PSE-related PMRs by completing a “Get Well Plan for PSE.” ★ Increase productivity and efficiencies by initiating temporary assignments to WebSphere Application Server (WSAS) resulting in a cohesive team that reduced bouncing PMRs between WSAS and WP. ★ Recognized as the capital focal point for WP runtime and WP Security Team.★ Conceptualized, developed, and implemented WPRUN website to track availability, aged PMRs, documentation, and related functions. Show less

Staff Software Engineer

• Jun 2004 - May 2006

★ Successfully facilitated multiple, simultaneous projects, serving as team lead, back-up team lead, and technical lead for complex, deadline-driven operations.★ Assessed operations to identify opportunities for streamlining and process improvements, saving $1K+ in monthly expenses by setting up and maintaining x files. ★ Delivered superior customer project management, driving customer satisfaction and reducing PD time by leading weekly meetings and ensuring clear, timely communications. ★ Maximized team production by serving as mentor for newer team members, identifying professional development requirements and serving as education coordinator for the team. ★ Reduced crit review time by developing and implementing a strategized reporting system. ★ Provided a 64-bit OS to read larger heap dumps to improve NSI by preventing delays and improving self-sufficiency. Show less

TCP/IP Level 2 for z/OS

• Sep 2000 - Jun 2004

★ Served key role as Level 2 Support for TCPIP for z/OS and as System Administrator for all test servers supporting key customer accounts that included Walmart and other industry leaders.★ Contributed vision, project management, and technology expertise to conceptualize and create software to automatically back up a laptop to a server. ★ Drove short- and long-term success by mentoring new members of the team.

Network Engineer

• Aug 1999 - Jun 2000

- responsible for Novell network for Mecklenburg county schools - install and troubleshoot networks for Mecklenburg and Wake county schools - setup and education Wake County school system regarding laptop roll out for all teachers - setup cd tower in the Atlanta public school - responsible for Novell network for Mecklenburg county schools - install and troubleshoot networks for Mecklenburg and Wake county schools - setup and education Wake County school system regarding laptop roll out for all teachers - setup cd tower in the Atlanta public school