Phillip F.
Restaurant Manager at Smoke's Poutinerie Inc.- Claim this Profile
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English -
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Bio
Credentials
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Certified in Logistics, Transportation and Distribution (CLTD)
MICE Training & Technology / Ed2GoJun, 2021- Nov, 2024 -
Project Management
Coursera Course CertificatesJun, 2015- Nov, 2024 -
Project Management
-Jun, 2015- Nov, 2024 -
Cisco Certified Network Professional (CCNP)
Cisco
Experience
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Smoke's Poutinerie Inc.
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Canada
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Food and Beverage Services
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1 - 100 Employee
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Restaurant Manager
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Sep 2021 - Present
• Conducted evaluations (training, 90-day, annual) of staff. Set goals/monitor progress and recommend action plan for growth; • Oversaw recruiting and hiring of crew members, Supervisors and Restaurant Managers, following Smoke’s Poutinerie standard procedures; • Ensured complete and satisfactory staff training according to Smoke’s Poutinerie training program; • Ensured hiring/termination procedures according to all Smoke’s Poutinerie guidelines; • Participated in the maintenance of Smoke’s Poutinerie employee recognition programs; • Facilitated proper interdepartmental communication and organization through bi-weekly manager meetings and daily contact with other managers on duty, etc.; • Applied performance data to evaluate and improve operations, target current business conditions and forecasted needs; • Conducted daily/weekly inventory which aid in addressing food discrepancies, miss counts and maintain proper food levels; • Responsible for the supervision of employee’s workflow, setting leadership standards, and guiding work locations' efficiency. Build internal relationships ensuring our employees are exceeding expectations; • Lead, motivate, and empower the Smoke’s Poutinerie Crew members; • Set-up LTO’s that run concurrently on a monthly basis; • Delivered business strategy and develop systems and procedures, improving more than 30% of operational quality and team efficiency; • Aligned Crew members with Smoke’s Poutinerie culture by balancing hard work and having fun; • Traveled to various corporate franchise locations ensuring they are set up for success and following corporate guidelines; • Ensured compliance with all applicable regulations and industry standards; • Travelled across Canada to open new and reopened existing location(s) that were closed due to Covid; • Coordinated and successfully organize a wide variety of events for Smokes Poutinerie; Show less
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Phillp Frazer International
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Toronto, Canada Area
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C.E.O.
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May 1986 - Present
Build your dreams into reality. You have total greatness in you, maximize your potential, maximize your growth. Helping others live and achieve their goals and dreams. Invest in a product or service that will give you great returns. Learn from nature, and the truth and live a fulfilled life and make your mark with destiny. Understanding your gift is first identifying what you are great at, committing to it and becoming the best at it. There is greatness in each of us, we just need to find it. As we grow we should always consider the seven R's :- - RETHINK - Always exercise innovation and creativity in your approach to stay relevant always. - Reevaluate - Ensure you are always evaluating your stance in life, where you are and we you want to be. - REORGANIZE - As we grow are must always reorganize so we can better have positioned for greatness. - RESTRUCTURE - Building a solid foundation often at times involves the taking apart of what we have already built, remodel it and expand in a more precise direction. - RE-ENGINEER - This is the art of always revolving the business, re building your ideas whether it may be a software company, a website, an idea worth selling. Whatever it maybe we must always be constantly moving. - REINVENT - Growing at times also involves the art of remodeling that which we are doing or have achieved. It may be yourself, your business or even your book or your passion. - REFOCUS – Always refocus your ideas, your business, your passion and all that which is needed to get ahead to ensure you are constantly ahead of the game. Show less
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Global Computers & Design Inc.
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Brampton, Ontario
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IT Manager
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May 2004 - Present
• Hands-on, dedicated professional with over 10 years of experience in IT management. • Possess strong knowledge of the software development and IT product design life cycle. • Recognized for delivering solutions that consistently meets complex business requirements. • Adept in building strong relationships with IT staff, customers, vendors and third party contractors. • Solid understanding of application development, computer programming and architecture design. • Streamlined Information Technology departments by separating support tasks, creating new leadership positions and implementing best practices. • Special expertise in product development, solutions design and strategic marketing. • Spearheaded initiatives to restructure software product development processes to increase productivity. Show less
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Nedco
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Canada
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Wholesale
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400 - 500 Employee
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Inside Sales Associate
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Nov 2020 - Nov 2022
• Attended to the needs of the customers by telephone, fax or in person at the counter. As required, assist customers by identifying specific or alternative products based on their requirements; • Entered sales orders for products selected and ensure that all documentation is completed for the sale including price and delivery information as well as verifying stock availability; • Performed general housekeeping duties of the counter area in compliance with health and safety practices; • Provided customer feedback to the direct manager; • Conducted and log daily cycle counts of merchandise; • Provided quotes to customers for both existing and non-existing customer; • Received and log stock on a daily basis ensuring accuracy and the paperwork given; • Ensured KPI's and customer satisfactions are balanced effectively; • Performed and carried out duties as assigned on a daily basis; • Utilized a consultative sales approach to identify customer needs, develop solutions and close deals; • Successfully negotiated complex deals with customers to close sales and exceed revenue targets. Show less
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OTG - On The Go
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United Arab Emirates
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Food and Beverage Services
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1 - 100 Employee
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Restaurant Manager
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May 2018 - Mar 2020
• Managed five (5) restaurants of various cuisines; Apropos, Marathi, Heirloom, Vinifera and Fetta Panini Bar; • Plan and develop staffing need for each restaurant covering all day parts; • Maintained a positive work environment between the management team and staff on a consistent basis; • Continued directing the team towards achieving the Unit’s financial goals; • Assigned and define areas of responsibility for cashiers, servers and bartenders on regular basis; establishing and setting deadlines for the completion of tasks; • Coordinated daily with Front of House and Back of House restaurant operators; • Followed up with the team on a regular basis to establish high standards for food quality and guest experience; • Planned weekly staffing for the units based on seniority and forecasted sales report for the respective period; • On a daily basis promote an attitude of pride, cooperation and success in all restaurants; • Implemented policies and protocols that will maintain future restaurant operations and growth; • Ensured compliance with sanitation and safety regulations; • Operated as both the scheduling manager for the cashiers, servers and bartenders and also the beverage manager overseeing the beverage program in all restaurants; • Developed and maintained a tracking system with the help of the Financial Controller to help address beer shortages across the terminal. • Decreased potential revenue loss through proper documentation of inventory requisitions and detailed transfer annotations; • Performed daily inventory counts before service, maintained all show product equipment, and created inventory availability reports before service; • Maintained inventory within the venue and was responsible for maintaining constant par for bars, updating point of sales system with available inventory, and assisting sales staff; Show less
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Soul Restaurant
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Barrie, Ontario, Canada
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General Manager
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Jun 2017 - Jun 2018
• Increased average weekly sales from $42, 000 to $45,000: improved customer retention, minimized customer complaints, actively discuss promotions, increased cleanliness, restructured operations, hired and trained new staff; • Reduced food costs from 4% - 6% variance to achieving a weekly variance of 3% and below: avoid ordering excess inventory, record proper waste, weekly inventory count, portion control, avoid remaking orders due to employee errors; • Reduced labor cost to 22.5% inclusive of management and training hours, not exceeding goal of 24%: ‘right people in the right position’ approach, prompt but friendly and quality service; • Reduced overtime hours from 24 employee hours to 0: identified staffing issues in certain areas of operation, immediately addressed by hiring and training new staff to be more effective in assigned positions; • Addressed high employee turnover three (3) – four (4) new hires per week as a result of now shows and poor retention: successfully developed/implemented a 6-step plan to increase employee satisfaction and motivation leading to better results; • Customer Satisfaction: acknowledge guests as they enter the restaurant or Drive-thru regardless of traffic, often times interacting with guests, apologize for long wait times, communicating appreciation for the guests’ business and continue service; • Leadership style: maintain hands on and approachable style when dealing with all levels of employees, shoulder to shoulder working style achieved without compromising a cohesive team oriented organizational culture; • Improved Steritech Audit results to meeting expectations: Analyzed four (4) past failed audits, ensured adherence to everyday practices including hand-washing/sanitization/cleaning procedures are followed, timely parking lot and front of house checks, clean stations frequently, temperatures and FIFO; Show less
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The North West Company
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Canada
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Retail
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700 & Above Employee
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Food Service Manager
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Sep 2015 - Feb 2017
• Purchased supplies and goods from authorized vendors • Managed all aspects of the Food Service business including Tim Horton’s, Burger King, KFC, Pizza Hut and the Home Meal Replacement Program • Participated in planning and implementing departmental programs • Made recommendations to improve department operations • Maintain compliance standards for service and meal compliance • Maintain daily, weekly and monthly checklists and temperature logs • Performed menu development, inventory, ordering, purchasing, and food cost measurements • Conduct monthly and yearly inventory counts • Managed food cost and quality standards ensuring maximum profit attainment • Hired, trained and supervised a staff of over 30 employees • Increased sales consistently monthly • Continually develop staff in all areas on managerial and professional development • Create and adjust schedules to meet restaurant needs. Fill in where needed to ensure guest service standards are met • Ensure that all food and products are consistently prepared and served per the restaurant recipes and serving standards. Show less
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Wendy's Canada
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Ontario, Canada
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Assistant Manager
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Jul 2012 - Nov 2015
• Greet and meet customers on a daily basis. • Oversee operations of restaurant averaging $122,000 monthly sales, offering western style cuisine. • Monitor daily and monthly income and expenditures. • Prepare, edit and submit weekly, monthly and quarterly profit, food and expenses reports. • Communicate with store and Corporate Managers regarding sale targets and profits. • Supervise and motivate over 20 full-time and part-time employees. • In-store joint health and safety representative. • Frequent use of headset to take customer orders and give directives. • Ability to make and build Wendy’s meals according to policies and procedures. • Balance cashier’s tills to ensure correct cash deposits have been made. • Prepare salad bowls on a day to day basis or as needed. • Maintain restaurant cleanliness at all times including but not limited to the dining room and kitchen floors, chairs, bathrooms, crew area, washing sanitizing and drying of dishes, sandwich station, cooler and equipment’s (deep fryer, grill, stove, frosty machine and chili well). • Motivate and Coach fellow staff members and crew. Show less
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Education
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2004 - 2007
Humber College
Degree, Computer Programming Analysis -
1997 - 2003
Manning's High School
Diploma, Business Studies
Community
