Phillip Cromwell
Lead Help Desk Technician at Invivoscribe- Claim this Profile
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Bio
Michael Fulton
I had the pleasure of working with Phillip in many locations and capacities at Mor Furniture, he was always professional and efficient with any task given. He was very reliable and had great communication about expectations and timing of projects. He is also a great leader, I highly recommend him for any position as he will exceed expectations.
Javier Segura 🚀
I had the pleasure of working with Phillip for over 6 years. Phillip is one of the most driven people I know. His dedication to quality work and belief that at the end of the day, your customer's experience when contacting you is the final differentiation between you and the competition, sets him apart as a stellar team member. Phillip is a natural leader and mentor. He has the perfect combination of technical aptitude and emotional intelligence. Phillip was point of contact for the management team on many occasions and will excel in a leadership role given the opportunity. I hope to work with Phillip again in the future.
Michael Fulton
I had the pleasure of working with Phillip in many locations and capacities at Mor Furniture, he was always professional and efficient with any task given. He was very reliable and had great communication about expectations and timing of projects. He is also a great leader, I highly recommend him for any position as he will exceed expectations.
Javier Segura 🚀
I had the pleasure of working with Phillip for over 6 years. Phillip is one of the most driven people I know. His dedication to quality work and belief that at the end of the day, your customer's experience when contacting you is the final differentiation between you and the competition, sets him apart as a stellar team member. Phillip is a natural leader and mentor. He has the perfect combination of technical aptitude and emotional intelligence. Phillip was point of contact for the management team on many occasions and will excel in a leadership role given the opportunity. I hope to work with Phillip again in the future.
Michael Fulton
I had the pleasure of working with Phillip in many locations and capacities at Mor Furniture, he was always professional and efficient with any task given. He was very reliable and had great communication about expectations and timing of projects. He is also a great leader, I highly recommend him for any position as he will exceed expectations.
Javier Segura 🚀
I had the pleasure of working with Phillip for over 6 years. Phillip is one of the most driven people I know. His dedication to quality work and belief that at the end of the day, your customer's experience when contacting you is the final differentiation between you and the competition, sets him apart as a stellar team member. Phillip is a natural leader and mentor. He has the perfect combination of technical aptitude and emotional intelligence. Phillip was point of contact for the management team on many occasions and will excel in a leadership role given the opportunity. I hope to work with Phillip again in the future.
Michael Fulton
I had the pleasure of working with Phillip in many locations and capacities at Mor Furniture, he was always professional and efficient with any task given. He was very reliable and had great communication about expectations and timing of projects. He is also a great leader, I highly recommend him for any position as he will exceed expectations.
Javier Segura 🚀
I had the pleasure of working with Phillip for over 6 years. Phillip is one of the most driven people I know. His dedication to quality work and belief that at the end of the day, your customer's experience when contacting you is the final differentiation between you and the competition, sets him apart as a stellar team member. Phillip is a natural leader and mentor. He has the perfect combination of technical aptitude and emotional intelligence. Phillip was point of contact for the management team on many occasions and will excel in a leadership role given the opportunity. I hope to work with Phillip again in the future.
Credentials
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Cloud Computing With AWS
QuickStart Inc.Apr, 2023- Nov, 2024 -
Cybersecurity in Azure with Security Center
QuickStart Inc.Apr, 2023- Nov, 2024 -
MD-100: Windows 10
QuickStart Inc.Apr, 2023- Nov, 2024 -
Managing Modern Desktops (MD-101)
QuickStart Inc.Apr, 2023- Nov, 2024 -
Microsoft 365 Enterprise Administrator: Identity and Services (MS-100)
QuickStart Inc.Mar, 2023- Nov, 2024 -
Microsoft 365 Fundamentals (MS-900)
QuickStart Inc.Mar, 2023- Nov, 2024 -
Microsoft Azure Administrator (AZ-104)
QuickStart Inc.Mar, 2023- Nov, 2024 -
Microsoft Azure Fundamentals (AZ-900)
QuickStart Inc.Mar, 2023- Nov, 2024
Experience
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Invivoscribe
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United States
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Biotechnology Research
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100 - 200 Employee
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Lead Help Desk Technician
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Mar 2023 - Present
Senior escalation point for troubleshooting advanced computer, lab instruments and networking issues. *Manage various enterprise suites:ESET Cloud Endpoint for Windows, MacOS, and LinuxMS Office 2019/MS365LansweeperTeamViewer Enterprise*Perform preventive maintenance on Uninterrupted Power Supply (UPS) systems. Including Battery replacements and recycling.*Manage/support the following systems: Drivve (Follow-me printing), MobileIron (MDM), Crashplan (Cloud data Backup), Cisco WebEx, Slack Business suite. *Maintains a complete and accurate inventory of the Company’s IT assets via excel & Lansweeper (Computer, Monitor, Phones, etc)*Tracks usage and inventory levels of printer toner cartridges and places re-order requests when appropriate.*Cooperative and respectfully communicates with external and internal customers. Show less
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Senior Desktop Support Technician
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Mar 2020 - Feb 2023
•Supporting over 310+ internal local and remote users including 4 international offices. (China/Japan/France/Germany)•Works well with System and Network Administrators to ensure end users have their issues resolved quickly.•Senior escalation point for troubleshooting advanced computer, lab instruments and networking issues. Including outside vendors for validated lab instruments.•Configured, Deployed and Manage various enterprise suites to streamline asset management, antivirus protection and remote access softwareoESET Cloud Endpoint for Windows, MacOS, and LinuxoMS Office 2013/2019oPDQ and LansweeperoTeamViewer Enterprise•Maintains Windows images per hardware to streamline deployment using Acronis.•Performs preventive maintenance on Uninterrupted Power Supply (UPS) systems. Including Battery replacements and recycling.•Manage/support the following systems: Drivve (Follow-me printing), MobileIron (MDM), Crashplan (Cloud data Backup), Cisco WebEx, Slack Business suite. •Configure, troubleshoot and maintains new, upgrade and replacement end-user desktop/laptop computers and telephones, including software installation and configuration.•Provide technical support and user training on IT equipment and systems in a professional manner.•Accurately records, track and documents user requests utilizing a ticket tracking system. (Zendesk) •Maintains a complete and accurate inventory of the Company’s IT assets via excel (Computer, Monitor, Phones, etc)•Tracks usage and inventory levels of printer toner cartridges and places re-order requests when appropriate.•Cooperative and respectfully communicates with external and internal customers. Show less
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Desktop Support Technician
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Oct 2017 - Mar 2020
• Configure, troubleshoot and maintains new, upgrade and replacement end-user desktop/laptop computers and telephones, including software installation and configuration.• Provide technical support and user training on IT equipment and systems in a professional manner.• Installs and configure new IT equipment and maintain installation images for each supported hardware type.• Accurately records, track and documents user requests utilizing a ticket tracking system. (Zendesk) • Maintains a complete and accurate inventory of the Company’s IT assets via excel (Computer, Monitor, Phones, etc)• Tracks usage and inventory levels of printer toner cartridges and places re-order requests when appropriate.• Periodic preventive maintenance on Uninterrupted Power Supply (UPS) systems. • Maintain an up to date job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and/or participating in professional organizations.• Cooperative and respectfully communicates with external and internal customers. Show less
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Mor Furniture for Less
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United States
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Retail Furniture and Home Furnishings
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100 - 200 Employee
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IT Support Technician
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Sep 2015 - Oct 2017
• Provide help desk end user support throughout 37 locations on the west coast. o Main responsible was 16 locations including the Corporate Office. • Maintain email storage, printer servers, and network file shares to ensure organizational efficiency. • Create and manage user profiles and permissions within Active Directory. • Configure and setup desktops, laptops, and printers within a Windows environment. • Setup and manage mobile devices such as iPhone, iPads and Android tablets. • Deployment and management of Dell SonicWALL devices to create IPsec and VPN tunnels for new store locations to corporate office and data center. • Configure and implement policies and proxies on Webroot web filtering service. • Created and update knowledgebase content for IT and internal employees. • Coordinates IT involvement in opening new showroom locations. • Running Cat5, setting up and hanging Access points, Traffic Counters, RF equipment. • Purchase and inventory IT equipment, along with managing E-waste recycling and hard drive destruction. • Works closely with various vendors for specific projects and equipment needs. Show less
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ESET North America
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United States
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Software Development
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100 - 200 Employee
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Technical Support Agent
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Feb 2009 - Sep 2015
Maintain the highest level of quality by resolving issues with the correct info in a timely manner. Strive to resolve customer issues with one call resolution. Work closely with other team members to make sure we provide extremely high levels of service to our customers. Meet and exceed bi-annual goals set forth by Customer Care Management Creating and managing customer records within Netsuite Troubleshooting and creating knowledge base articles Maintain the highest level of quality by resolving issues with the correct info in a timely manner. Strive to resolve customer issues with one call resolution. Work closely with other team members to make sure we provide extremely high levels of service to our customers. Meet and exceed bi-annual goals set forth by Customer Care Management Creating and managing customer records within Netsuite Troubleshooting and creating knowledge base articles
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City of Chula Vista
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United States
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Government Administration
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400 - 500 Employee
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Recreation Aide
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2007 - Jun 2013
Knowledge of: basic objectives of recreational activities; principles of good customer service; skills involved in various sports, games and group activities; English usage, spelling, grammar and punctuation; computer equipment and software applications related to assignment. Ability to: follow written and oral instructions; work various schedules including mornings, afternoons, evenings, weekends, holidays and split shifts as required by the work assignment; operate computer equipment and software applications related to assignment; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner. Show less
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Education
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2009 - 2011
Coleman University
Associate’s Degree, Graphic Design
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