Retail and Merchandising Manager

• Nov 2022 - Present

● Navigated internal relationships with product suppliers. ● Resolved customer concerns to maximize satisfaction and loyalty. ● Maintained detailed inventory of liquor supplies and stocked work areas. ● Operated cash register and Point of Sale (POS) system for transactions. ● Developed strategies to increase client outreach and acquisition. ● Developed and cultivated relationships with businesses and customers within the community. ● Maintained extensive knowledge of products in order to make customer recommendations. ● Created concise intracompany reporting of inventory movement and sales. Show less

Lead Bartender/Acting Bar Manager

• Aug 2021 - Nov 2022

● Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives. ● Trained sta to improve customer retention and bolster sales. ● Resolved escalated customer complaints to maximize satisfaction and loyalty. ● Maintained detailed inventory of bar supplies and stocked work areas. ● Restocked beer and liquor regularly and after special events. ● Reorganized bar stations to streamline service flow. ● Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. ● Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships. ● Balanced daily registers and generated sales reports for management. ● Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. ● Prepared cocktails from bar recipes and served wine, draft and bottled beer. ● Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Show less

Bartender/Supervisor/Server

• Feb 2019 - Aug 2021

● Supervised serving sta to drive high level of hospitality and food excellence. ● Trained and acclimated new servers/bartenders to restaurant's culture and operations. ● Managed tables throughout dining room to execute service at highest level. ● Leveraged proper serving etiquette to promote inviting dining atmosphere. ● Took orders, calculated charges, issued table checks and collected payments from customers. ● Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. ● Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships. ● Balanced daily registers and generated sales reports for management. ● Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. ● Prepared cocktails from bar recipes and served wine, draft and bottled beer. ● Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests. Show less

Assistant General Manager

• Aug 2016 - Feb 2019

● Managed store cash intake with high accuracy and prepared daily bank deposits. ● Placed new inventory orders and oversaw correct restocking procedures to maintain operational output. ● Supervised critical budget implementations, employee reviews, training and scheduling for projects. ● Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules. ● Disciplined and maintained staff to deliver hospitable, professional service. ● Identified customer needs and delivered relevant product solutions and promotions. ● Managed and mentored staff to carry out operational directives with high productivity and accuracy. ● Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring. ● Oversaw payroll preparation and administration for staff. Show less

Quality Assurance

• Jul 2015 - Jun 2016

Created test plans and strategies, tested software for functional and usability flaws, maintained internal testing documentation Created test plans and strategies, tested software for functional and usability flaws, maintained internal testing documentation

German Tutor

• Aug 2013 - May 2015

Tutored students in beginner to intermediate German courses to help them master vocabulary and grammar. Tutored students in beginner to intermediate German courses to help them master vocabulary and grammar.

Docent

• May 2013 - May 2015

Research Intern

• Aug 2013 - Dec 2013

Prepared extensive informational reports for use in a public relations campaign against an environmentally devastating mining project in the Boundary Waters Wilderness Area Prepared extensive informational reports for use in a public relations campaign against an environmentally devastating mining project in the Boundary Waters Wilderness Area