Experience

Digital Space

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Network Field Engineer

  • Jul 2018 - Present

  Installation, upgrades and repairs of Internet connections using various Cisco, Draytech and Meraki Routers, AP's, Switches and VOIP equipment. Installation, upgrades and repairs of Internet connections using various Cisco, Draytech and Meraki Routers, AP's, Switches and VOIP equipment.



Centurion Computers

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Engineer

  • Mar 2014 - Mar 2017

  Job role - involved all aspects of IT, software, hardware, pc, Mac, servers, VoIP, broadband, security, anti-virus, user administration, wiring, Wi-Fi, CCTV, networking and fault diagnostics support for all IT products, catering for general public customers and small to medium business customers. From walk in customers to hardware contracts and full IT Administration roles. Full understanding and working knowledge of Mac OSX, Windows xp, vista, 7, 8 and 10 along with server 2003 to 2016 with ms exchange Show less



Centrex Services Ltd

• North East

• IT Field Engineer and Repair Engineer

  • Aug 2011 - Mar 2014

  Hardware swap out and software builds with onsite fixes, from deliveries up to component level repairs working to tight SLA's and scripts for most retail brands including, Santander, John Lewis, Waitrose, H Samuel, Asda, Tesco, Nationwide, RBS, KFC, NatWest, McColl's, One Stop, Jessop's, HMV, Thomas Cook, Ernest Jones, House of Fraser and many more. Covering Pc, Monitor, Laser printers, receipt printers, chip and pin, ATM, keyboards etc, hardware swap outs and software builds. covering from north Yorkshire to the Scottish Borders and often beyond. Show less



Centurion Computers

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Engineer

  • Feb 2007 - Dec 2009

  Job role - involved all aspects of IT, software, hardware, pc, Mac, servers, VoIP, broadband, security, anti-virus, user administration, wiring, Wi-Fi, CCTV, networking and fault diagnostics support for all IT products, catering for general public customers and small to medium business customers. From walk in customers to hardware contracts and full IT Administration roles. Full understanding and working knowledge of Mac OSX, Windows xp, vista, 7 and 8 server 2003 to 2012 working knowledge of exchange / sql. The largest contract we supported covered over 60 users with 4 sites using 4 servers with windows server 2003, ms exchange, active directory, ms sql database (server and client) Show less



Twenty4Help

• Gateshead

• Helpdesk Technician

  • Aug 2005 - Feb 2007

  Apple Tech Support job role was customer facing and involved all aspects of apple software and hardware. With full apple training I was able to support all Mac computers, notebooks, displays and all network products providing hardware and software fault resolution. Apple Tech Support job role was customer facing and involved all aspects of apple software and hardware. With full apple training I was able to support all Mac computers, notebooks, displays and all network products providing hardware and software fault resolution.



BT

• Newcaslte

• Helpdesk Technician

  • Oct 2001 - Aug 2005

  BT job role was customer facing and involves talking the customer through everything involved with their BT Fusion package, this involved setup/installations, basic use and fault diagnostics. As with the role of Broadband Repair Advisor we covered any faults regarding the customer’s broadband connection, modem and computer setup. In both roles we resolved any issues with the broadband connection, we were trained to run diagnostics on the broadband link and copper telephone lines, we could test everything from customers equipment to internal wiring and from the telephone line to the exchange which then goes onto the BT network/internet. Faults were dealt with over the phone where possible or the information and test results are passed on to the engineers. In all we covered modem/router configuration along with Pc/Mac configuration via USB, LAN and WLAN along with Internet browser settings, Bluetooth connection issues, mobile network issues, handset configuration and broadband connection issues. Show less