Experience

Hyperscience

• United States
• Software Development
• 100 - 200 Employee

• Senior Technical Program Manager

  • Dec 2021 - Present

• Technical Program Manager

  • Jul 2020 - Dec 2021



ServiceTitan

• United States
• Software Development
• 700 & Above Employee

• Technical Project Manager

  • Feb 2019 - May 2020

  Servicetitan is a B2B SaaS Series D Startup that develops and sells the world’s leading all-in-one software for commercial and residential field service businesses. Product includes CRM, Accounting, Dispatching, Fintech, Marketing solutions and more• Technical Project Manager for 2 high profile Scrum teams: Fintech, and Telecom• Technical Program Manager for Accounting Quickbooks Integration & Migration, driving all aspects of cross functional projects including discovery, solutioning, development, beta testing, go to market, communication strategy, and commercial launch• Took over a 2-month delayed project and successfully worked with team to deliver on original target date• Managed development of Procure-to-Pay and Inventory Requisition solutions key to the company’s growth in new markets and verticals• Created first monitoring plan and incident response playbook for Telecom product in the company with Network Operation Center • Created and automated metrics report across entire company's 23 engineering teams to provide visibility of team performance and identify improvement opportunities • Facilitated all Scrum Rituals (Sprint Planning, Backlog Grooming, Sprint Retrospective, Standup, Sprint Review/Demo)

• Technical Project Manager Intern

  • Jun 2018 - Aug 2018

  • Designed and implemented processes to improve Product Development at ServiceTitan, a B2B SaaS startup, and started initiatives to reduce risks of processes breaking down• Managed integration of Kanban and Scrum to two product teams to improve efficiency and quality • Designed and implemented processes to improve Product Development at ServiceTitan, a B2B SaaS startup, and started initiatives to reduce risks of processes breaking down• Managed integration of Kanban and Scrum to two product teams to improve efficiency and quality



FreshDirect

• United States
• Food and Beverage Services
• 700 & Above Employee

• Part time consultant

  • Sep 2017 - May 2018

  • Determined bottleneck that caused 30% orders being late in FreshDirect warehouse • Determined bottleneck that caused 30% orders being late in FreshDirect warehouse



FreeWheel

• Recreational Facilities

• Part time consultant

  • Sep 2017 - May 2018

  • Redesigned Comcast software to better suit TV programming needs using scenario-based analysis • Redesigned Comcast software to better suit TV programming needs using scenario-based analysis



Louis Vuitton

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Part time consultant

  • Sep 2017 - May 2018

  • Improved decision-making in Louis Vuitton’s Supply Chain by overhauling two key tools used • Improved decision-making in Louis Vuitton’s Supply Chain by overhauling two key tools used



Hoteleap

• Bulgaria
• Hospitality
• 1 - 100 Employee

• Part time consultant

  • Sep 2017 - May 2018

  • Developed business plan for Hoteleap, an early-stage startup in Online Travel Agency industry • Developed business plan for Hoteleap, an early-stage startup in Online Travel Agency industry



Donaco

• Belgium

• Co-founder

  • Mar 2017 - Aug 2017

  • Cofounded a startup that aimed to use a recommendation system to suggest relevant charities to people based on their browsing history• Pitched to investors and potential corporate partners, opening talks with 2 of the largest UK charities to join our pilot• Managed a team of 5 developers to create a pilot in under 2 months (Python, JavaScript, HTML, CSS)• Awarded 1st prize at the UK Microsoft Imagine Cup and top 3 start-up from Imperial College • Cofounded a startup that aimed to use a recommendation system to suggest relevant charities to people based on their browsing history• Pitched to investors and potential corporate partners, opening talks with 2 of the largest UK charities to join our pilot• Managed a team of 5 developers to create a pilot in under 2 months (Python, JavaScript, HTML, CSS)• Awarded 1st prize at the UK Microsoft Imagine Cup and top 3 start-up from Imperial College



Imperial Consulting Group

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Consultant

  • Jul 2016 - Oct 2016

  Studied the business culture of France and analysed how partnerships should be approached, which resulted in the creation of a booklet containing the client’s recommendationsResearched trends in investments and partnerships in France to build a database for the clientCold-called and interviewed companies which partnered with French organisations to strengthen our findings, helping refine the booklet based on professional and real-life recommendations Studied the business culture of France and analysed how partnerships should be approached, which resulted in the creation of a booklet containing the client’s recommendationsResearched trends in investments and partnerships in France to build a database for the clientCold-called and interviewed companies which partnered with French organisations to strengthen our findings, helping refine the booklet based on professional and real-life recommendations



BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Summer Intern in Data Usage Analytics

  • Jul 2015 - Sep 2015

  Forecasted the evolution of the network by analysing various data about the demand in the networkStudied different segments of the demand and created models to build a synthetic view of the total demand Analysed and organised data and automatised ways of accessing the database for different teams Forecasted the evolution of the network by analysing various data about the demand in the networkStudied different segments of the demand and created models to build a synthetic view of the total demand Analysed and organised data and automatised ways of accessing the database for different teams