Experience

Aemulator CIC

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Managing Director

  • Feb 2023 - Present

• Director

  • Nov 2021 - Feb 2023



Towerview Care Group

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Operations Manager

  • Dec 2021 - Feb 2023



Lifeways Group

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Senior Project Manager (Operational Excellence)

  • Jan 2019 - Nov 2021



Allied Healthcare

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Regional Director

  • Jan 2018 - Dec 2018



Lifeways Group

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Regional Operations Director (West Midlands)

  • Jan 2016 - Dec 2017

• Project Manager (Operations)

  • Mar 2014 - Jan 2016



Lifeways community care

• Interim Operations Manager

  • Oct 2013 - Mar 2014

  Reportable to the Operational Director, supporting to manage a region across 5 Local Authorities. Responsible for overseeing all elements of service delivery, quality and financial management in Mental Health, Learning Disability, complex need, and supported living services. I manage 2 area managers who oversee 32 supported living, complex need and outreach services. Reportable to the Operational Director, supporting to manage a region across 5 Local Authorities. Responsible for overseeing all elements of service delivery, quality and financial management in Mental Health, Learning Disability, complex need, and supported living services. I manage 2 area managers who oversee 32 supported living, complex need and outreach services.



Advance Housing & Support

• Operations Manager

  • Jul 2010 - Sep 2013

  Reportable to the Regional Manager, directly line managing 9 Service Managers across 7 local authorities with an annual budget income of £2.5 million. Responsible for all elements of service delivery, quality and financial implications in Mental Health, Learning Disability, Residential, complex need services, as well Personal Health Budgets. Managed to organisations Peer Review Team 'Checkmates'. CQC Lead for the organisation. Reportable to the Regional Manager, directly line managing 9 Service Managers across 7 local authorities with an annual budget income of £2.5 million. Responsible for all elements of service delivery, quality and financial implications in Mental Health, Learning Disability, Residential, complex need services, as well Personal Health Budgets. Managed to organisations Peer Review Team 'Checkmates'. CQC Lead for the organisation.



Christadelphian Care Homes

• Swansea/Southport

• Home Manager

  • Mar 2003 - Jul 2010

  Initially starting as a care assistant in a small residential home before earning promotion to senior care assistant, trainee manager and eventually manager. Responsible for the day to day running of a 38 bed residential and dementia home including direct line management responsibility for 35 staff including supervision, appraisal, recruitment, training, mentoring and coaching. Responsible for ensuring all CQC and local authority standards were met and provision of care services was of a high standard. Using change management processes project managed and implemented a dementia unit within the home. Show less



NTL

• Swansea

• Technical Support/Complaints Officer

  • Apr 2000 - Mar 2003

  Initially undertaking technical support work for dial up, TV internet and cable modem services including premium line support before moving to newly crated complaints team established to respond to complaints from internet customers via letter, email, telephone, and OFTEL. Initially undertaking technical support work for dial up, TV internet and cable modem services including premium line support before moving to newly crated complaints team established to respond to complaints from internet customers via letter, email, telephone, and OFTEL.