Principal Consultant

• Aug 2023 - Present

Head of Advisory

• Sep 2022 - Aug 2023

Accountabilities include:Establish and lead a centre of excellence for advice provision to Elected Members for a DirectorateWork in a spoke and satellite matrix structure – leading with clear vision to the spoke so we can influence the satellite teams across the businessDevelop, implement, and lead multi-year business strategies, and work programmes that are aligned to key strategic documents.Analyse and review practice to identify and implement innovations, business strategies, programmes and policies that increase capability, maturity, productivity levels.Product Manager of a transformative ICT solution for the businessBuild powerful partnerships and establish and support an environment that engages all relevant internal and external stakeholders to achieve desired advisory outcomes for the directorate. Show less

Manager-Advisory (secondment) Regional Service, Planning, Investment and Partnerships dept

• Mar 2021 - Sep 2022

Manager - Customer, Stakeholder & Community

• Mar 2020 - Sep 2022

Business Performance Manager

• Nov 2018 - Feb 2020

I seek out opportunities for continuous improvement and innovation in all that we do in the Stakeholder and Land Advisory Unit as well as ensuring integration of processes and information with other units and departments where appropriate.Elements of my role include:• Ensuring all unit members have a comprehensive understanding of their own and the unit’s key performance targets• Undertaking regular reviews of key performance targets • Monitoring performance indicators and recommending action to improve performance when necessary• Focus on the people side of change initiatives – including processes, systems, technology and structures to ensure changes are understood and adopted• Ensuring capability gaps are identified and appropriate training programmes are in place• Facilitate a collaborative culture of business innovation in the unit• Foster positive relationships across units and departments. And encourage information sharing and mutually beneficial outcomes.• Influencing people to encourage behaviour change and continuous improvement Show less

Manager-Stakeholder Advisory

• Dec 2017 - Nov 2018

I led a team of Stakeholder Advisors and Support technicians who ensured our Governors , CCOs and key stakeholders were provided with timely and robust information, advice and reports to enable them to undertake departmental and/or decision making responsibilities.The primary function of the team was to ensure our department understood the role and requirements of our Governors. We also monitored reputational risk and acted as a buffer between elected members and staff who lacked political awareness. I worked internally with staff on current and future state processes to lift our quality advice standards within the department. The role had a strong communication focus. Writing, editing and reviewing reports and presentations to ensure they were clear and concise but also engaging.As a Manager it was a challenging space to navigate. Direction setting, establishing best practice and benchmarking is difficult when you are serving 21 local boards with 21 different ways of doing things. Motivation, good humor and leading by example were my secret weapons during my time in this role. Show less

Acting team leader - Regulatory Compliance

• Oct 2017 - Dec 2017

Stakeholder Advisor

• Jul 2016 - Dec 2017

My role in the department was to ensure elected members and key stakeholders were well supported, could easily interact with the department, and received timely and well reasoned quality advice. The role was all about relationships. I had to know how to influence people so that I could get the information I needed as quickly as possible. I also quickly learned how to navigate conflicting priorities in a way that ensured mutually beneficial outcomes. I managed relationships with elected members, other council departments and internal staff to ensure the flow of information ran smoothly and efficiently. I worked internally with departmental staff to raise our quality advice standards. This involves educating staff on the need for quality advice and giving them the tools they need to produce robust information and advice to stakeholders. My role also involved peer reviewing reports, memos, LGOIMAs and media queries prior to release from the department.Key skills that I developed in this role:- Political awareness - Resilience- The power of influence Show less

Democracy Advisor

• Jun 2014 - Jul 2016

My role as Democracy Advisor was to support the Independent Hearings Panel throughout the Unitary Plan hearing process.The primary focus of the role was logistics around hearings, mediations and expert conferences.The secondary responsibility was customer relationship management. I had to find ways to make a complex, bureaucratic and lengthy hearing process accessible to everyday Aucklanders. What became apparent was that the relationship management aspect of the role was the most critical. We had to adapt very quickly to make the process more customer centric and user friendly to ensure all interested parties still had a voice.The role required high end organizational skills mixed with a need for pragmatic solution finding to meet our customers needs. Show less

Case Manager

• Mar 2012 - Apr 2014

Deputy Registrar

• Apr 2008 - Mar 2012