Experience

Golfbreaks

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Office Manager

  • Mar 2017 - Present



Mattel, Inc.

• United States
• Manufacturing
• 700 & Above Employee

• Customer Services Representative, FTC

  • Oct 2016 - Mar 2017

  Managed the relationship between Mattel and the local toy grocery retailers for Supply Chain. Accountable for shipment for domestic orders according to customer SLA’s. Facilitate Direct Import order process. Worked closely with the customer, sales support, sales and shipping warehouse to the benefit of the customer and Mattel.  Managed the relationship between Mattel and the local toy grocery retailers for Supply Chain. Accountable for shipment for domestic orders according to customer SLA’s. Facilitate Direct Import order process. Worked closely with the customer, sales support, sales and shipping warehouse to the benefit of the customer and Mattel. 



Avid

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Aug 2010 - Oct 2016

  Managed all duties involved with administering, processing and fulfilling orders from purchase order receipt through to delivery, invoice and return through SAP under SOX audit requirements. Worked closely with the customer, sales support, sales and the shipping warehouse to the benefit of the customer and Avid Technology. Managed all duties involved with administering, processing and fulfilling orders from purchase order receipt through to delivery, invoice and return through SAP under SOX audit requirements. Worked closely with the customer, sales support, sales and the shipping warehouse to the benefit of the customer and Avid Technology.



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Product Manager

  • Dec 2009 - Jul 2010

  Accountable for identifying opportunities to drive profitability of the products within the portfolio and fulfil market demand for new products. Accountable for delivering customer satisfaction with the product portfolio, ensuring the products are easy to use and identifying areas for service improvement and product profitability. Influence change across the Address Management Unit to drive up performance and improve both customer satisfaction and contribution on the product portfolio. Accountable for identifying opportunities to drive profitability of the products within the portfolio and fulfil market demand for new products. Accountable for delivering customer satisfaction with the product portfolio, ensuring the products are easy to use and identifying areas for service improvement and product profitability. Influence change across the Address Management Unit to drive up performance and improve both customer satisfaction and contribution on the product portfolio.



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Data Product Manager Dec 2006 - Dec 2009

  • Dec 2006 - Dec 2009

  Managed contracts on a day to day basis including negotiation acquisition and coordinating technical data analysis for PBBI’s six key Third Party Data Supplier. My portfolio of data products was worth approximately $4 million per annum. Data accounted for around 30% of PBBI’s revenue in Europe Responsible for the life cycle of products from inception to launch. Starting at first request for a particular dataset through evaluation of suppliers, product definition, commercial negotiation and technical correspondence, through to product launch. Briefed sales teams on key benefits and changes and spoke at promotional trade and partner events. Communicated with Sales, Marketing and Technical teams. Trained and adhered to the Pragmatic Marketing technique of product management. Certified in Prince2 project management, foundation level to ensure all aspects of a products lifecycle were measured efficiently. Show less