Philipp Trautmann

Head of Marketing at Bildungsinnovator
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Contact Information
us****@****om
(386) 825-5501
Location
DE

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Credentials

  • Online Marketing Manager
    IHK Düsseldorf
  • Qualitätsbeauftragter Service Center
    TüV Rheinland Akademie
  • e-Trainer
    FernUniversität Hagen

Experience

  • Bildungsinnovator
    • Germany
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Head of Marketing
      • Aug 2021 - Present

      - Strategic Marketing - Lead Management - Customer Relationship Management - Market Research - Strategic Marketing - Lead Management - Customer Relationship Management - Market Research

  • 1&1 Telecommunication SE
    • Germany
    • Telecommunications
    • 700 & Above Employee
    • Head of Learner Journey Design
      • Mar 2020 - Jul 2021

      - eLearning Concepts- Blended Learning- Content Production- Learning Strategy

    • Senior Market Intelligence Manager
      • Jan 2018 - Feb 2020

      - Market Research- Customer Satisfaction Research- Statistical Deep Dive Analysis- Customer Journey Management- Cross-functional Improvement Projects

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Specialist Business Performance Management
      • Oct 2016 - Dec 2017

      - Business Performance Management- Customer Experience Research- KPI Dashboard Development- KPI Reporting- Deep Dive Analysis- Partner Benchmarking

    • Project Coordinator Business Performance Management
      • Jul 2015 - Sep 2016

      - Business Performance Management- Customer Experience Management- KPI Dashboard Development- KPI Reporting- Deep Dive Analysis

  • Bildungsinnovator
    • Germany
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Customer Experience Manager
      • Aug 2013 - Jun 2015

      - Customer Experience Management - Online Marketing - Project Management - Sales Support - Customer Experience Management - Online Marketing - Project Management - Sales Support

  • Hays
    • United Kingdom
    • Staffing and Recruiting
    • 700 & Above Employee
    • Account Manager IT Perm
      • Jan 2013 - Jun 2013

      - Customer Acquisitions - HR Business Needs Analysis - Strategical Personnel Planning - IT-Specialist Recruiting - Contracting - Customer Acquisitions - HR Business Needs Analysis - Strategical Personnel Planning - IT-Specialist Recruiting - Contracting

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Fachreferent Performance Improvement
      • Mar 2012 - Dec 2012

      - Unterstützung der operativen Steuerung der externen Dienstleister vor Ort- Definition von fachlichen Standards- Professionalisierung des Skill-Managements- Produktion von eLearnings- Einführung eines zentralen LMS - Planung und Durchführung von Maßnahmen zur Trainingsevaluation

    • Bachelor Trainee Customer Operations
      • Sep 2008 - Feb 2012

      Duales Studium zur Befähigung zur Fach- oder Führungskraft. Erfahrungen in den folgenden Bereichen:- Risk Management & Collection- Customer Experience & Concepts- Internal Call Center Inbound & Outbound- Knowledge und Lifecycle Management- Complaint Management- Quality and Service Assurance Enterprise- Skill Development- Partner Management external Call Center – Performance Improvement

Education

  • FOM Hochschule für Oekonomie & Management
    Master of Science (M.Sc), Business Psychology
    2016 - 2018
  • FOM Hochschule für Oekonomie & Management
    Economist, Marketing Communications
    2014 - 2015
  • Fachhochschule für Oekonomie und Management Essen
    Bachelor of Business Administration (BBA), Business Administration
    2008 - 2012

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