Experience

Berg+Schmidt - Oleochemicals

• Germany
• Chemical Manufacturing
• 1 - 100 Employee

• Product Manager/ Trader Basic Oleochemicals

  • Nov 2019 - Present

  Product Manager Basic Oleochemicals Commodity Trader for Oils and Fats Responsibilities:• Global promotion of the products of the department (vegetable raw materials such as fatty acids, fatty alcohols and castor oil derivatives) with a focus on the chemical, cosmetic, hygiene, food and pharmaceutical industry  Representative of one of the largest fatty acid and fatty alcohol producers in the world, close cooperation with the international partners• Independent management of commercial negotiations in purchasing and sales, development of individual offers for customers on the basis of independent calculation and responsibility for revenue realisation • Key account management, independent customer care and service• Expansion and maintenance of the relationship network with internal and external partners (including participation in conferences and trade fairs), acquisition of new, strategic customers and customer-specific projects to expand your own brand• Establishment of a supplier relationship network, supplier management and sourcing activities to expand your portfolio• Development and implementation of brand strategies• Assessment and management of (risk) positions / risk management• Intensive observation of the relevant markets and competitors, analysis of global market and price developments and collection and processing of the relevant data• Creation of market reports for distribution to internal partners• New and further development of products in the field of fatty alcohols• Handling customer complaints• Participation in national and international tenders• Participation in the creation of budgets as well as budget responsibility and controlling activities (e.g. costing analysis) • Presentation of the sales figures in front of the management board • Participation in quality audits in cooperation with quality management• Backoffice activities



Airbus

• France
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Customer Order Specialist / SAP Key User, Projects (Customer Order Desk)

  • Jan 2017 - Feb 2019

  Responsibilities:• Spares support for Airbus worldwide customers • Purchasing and selling different material classes such as standard parts and Airbus proprietary parts • Operational and technical customer support for sales and after sales • Handling key accounts (e.g. Airbus North Americas, Singapore Airlines) and establishment of an intensive customer-supplier relationship (e.g. having regular telephone conferences, customer visits and exchange of status reports)• Identification, sourcing and procurement of parts and their alternatives by using the relevant aircraft related documentation as well as the order processing with suppliers• Constant monitoring of procurement activity and on-time delivery• Aircraft-On-Ground Service (incl. escalation handling), commercial offer preparation as well as handling of quality discrepancies, customer complaints, material returns• SAP Key User and focal point for the team regarding operational SAP related questions (e.g. resolving and correcting SAP system discrepancies)• Testing new SAP functionalities and designing test cases• Supporting the team leader in the integration of several department-specific topics of the organization "Standard Parts" into the Customer Order Desk• Project management:  Analysis and development of measures to improve the Airbus-supplier communication to reduce the operational workload  Identification and analysis of potential blocking points regarding the work transfer between the two Airbus entities Hamburg and Washington Improvement of the so-called "Quotebook" as well as creation of a new design to simplify the quoting process for the employees of the Customer Order Desk Creation of training documents for the Customer Order Desk teams on the topic "Quote process for standard hardware" (training included) development of a company-internal, fifteen minute presentation video („Ted Talk“) to introduce the department as well as being the main actor in the video itself

• Customer Order Specialist (Standard Parts)

  • Nov 2012 - Dec 2016



Boeing Distribution Services Inc.

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Customer Service/ Station Support & Training (ehemals Interturbine Aviation Logistics GmbH)

  • Jul 2011 - Oct 2012

  Station Support & TrainingCustomer Sales and Services RepresentativeApprenticeship includedResponsibilities in „ Station Support and Training”:• Various stays abroad and station assessments on site, partly for several weeks (e.g. France in 2010, Turkey in 2011, Hungary in 2012, England in 2012)• Guidance and instruction to the Customer Service Teams on site (project-related leadership responsibility for up to 10 people)• Optimization of processes and working steps of the company stations as well as feedback to the on-site teams and reporting to the company management• Training of new staff abroad and in Germany• Focal point for process and supply chain related questions from the worldwide stations as well as for the identification of worldwide spare parts sources• Accomplishment of various projects, e.g. Development of a product guide for the product group Standard Hardware for the operational sales support of the customer service teams Creating a presentation about the “station support” department as well as presentation of it to the company management Production and presentation of the trainee show act on three consecutive Christmas partiesResponsibilities in „Customer Sales and Services“:• Procurement and sale of various maintenance materials• Managing key accounts of the company (e.g. Airbus, Lufthansa Technik)• Customer visits for sales purposes and clarification of operational issues• Handling operational tasks such as customer orders, requests for quotes and complaints

• Apprentice (ehemals Interturbine Aviation Logistics GmbH)

  • Aug 2008 - Jun 2011