Key-Account-Manager

• Sep 2021 - Present

Key-Account-Manager

• Mar 2015 - Sep 2021

• Leading contract negotiations and creating tailor-made offers for Lufthansa Group and JV • Responsible for a dedicated corporate account portfolio and performance analysis• Representing Lufthansa Group carriers to handle national corporate customers with the goal to optimize revenue for Lufthansa Group and Joint Venture Carriers• Organizing and execution of customer events for the entire Lufthansa Group• Close collaboration with internal stakeholder (legal, revenue-, distribution department, etc.)• Implementing new sales channel und payment solutions• Implementation of sales and marketing measures for a dedicated portfolio and Business Agents• Project Leader SMART Guide (supervisor) “Sales Department Switzerland” for implementation Microsoft Office365• Project Support for implementation new customer sales tool• Project work for developing LHG App (Customer Experience – Master-Thesis task)

New Business Account Manager and Premium driver

• Dec 2011 - Feb 2015

· Negotiating new corporate accounts and identifying new potential for Lufthansa Privat Jet and Lufthansa First Class· Maintaining long-term relationships with contracted premium accounts· Winning new accounts in the corporate/business and premium travel segments· Maximising all sales opportunities in the SME-segment by offering and closing contracts in Swiss PartnerPlusBenefit· Maintaining the Online Plattform and communicate and coordinate with the Partner Airlines· Following-up on contacted sales leads, which have potential but have not finalized their contractual relationship with Lufthansa

Manager Sales & Events

• Aug 2010 - Aug 2011

· Collaborating with clients to design tailored corporate packages· VIP care on site· Organization, co-ordination, logistical and technical implementation of events· Forecasting budget calculations· Networking and negotiating contracts with service providers such as hoteliers, restaurants &promoters · Collaborating with clients to design tailored corporate packages· VIP care on site· Organization, co-ordination, logistical and technical implementation of events· Forecasting budget calculations· Networking and negotiating contracts with service providers such as hoteliers, restaurants &promoters

Head of Sales & Service Center

• Aug 2007 - Jul 2010

· Manager of 25+ team & responsible for staff recruitment in the Sales dept· Reporting monthly figures to Senior Management· Project manager for the Sales department at various e-commerce projects (including ininternational projects)· Providing training to new starters as subject matter expert (Sales)· Responsible for quality control· Marketing and promoting of new client products· Confirmation of proposals and sales in German, English and French (oral & written)· Supervising travel package(s) from start to finish, through the reservation systems CETS,Umbrella, Cobra and Galileo

Sales Manager

• Jun 2005 - Jul 2007

Sales Consultant

• Apr 2001 - May 2005