Customer Success Manager

• Jan 2022 - Present

Project Analyst, Online Strategy EMEA

• Aug 2017 - Dec 2021

- Global product owner for cytric Travel&Expense, Subject Matter Expert- Positioning of AmEx GBT’s product enhancement requests towards system vendor- Specification and documentation of enhancement requests- Product documentation and release communication- Maintaining and deepening relationship with system vendor- Rollout of cytric in global AmEx GBT markets- Regional product owner for NEO Travel&Expense solution in DACH region - Global product owner for cytric Travel&Expense, Subject Matter Expert- Positioning of AmEx GBT’s product enhancement requests towards system vendor- Specification and documentation of enhancement requests- Product documentation and release communication- Maintaining and deepening relationship with system vendor- Rollout of cytric in global AmEx GBT markets- Regional product owner for NEO Travel&Expense solution in DACH region

Senior cytric Consultant, Team Leader

• Apr 2015 - Jul 2017

In addition, supervisor of a group of cytric Consultants

Senior cytric Consultant

• Feb 2015 - Mar 2015

- International rollout of cytric as a new product in Amadeus’ product portfolio- Project lead for automated AeTM client migration- Further (partial) project lead roles, e.g. design of a new product tier, unified release communication, upskilling of Amadeus Delivery teams- Analysis of international market readiness, evaluation and coordination of market requirements- Representing i:FAO in international project teams- Establishing a shared support structure

cytric Consultant

• Aug 2012 - Feb 2015

- Technical Account Management for a dedicated client group- Ensuring clients create maximum benefit of software usage- Conducting frequent Business Review Meetings- Specification, design and coordination of system enhancement requests from dedicated client group, incl. quality assurance- Interface role between clients and internal stakeholders- Conducting internal and external admin or user trainings- Implementation of new clients on cytric- Sales/RFP support

Projekt Phoenix Unlimited

• Sep 2011 - Jul 2012

Implementing a new in-house reservation system for DER group. Part of project team Implementing a new in-house reservation system for DER group. Part of project team

Trainee

• Mar 2011 - Aug 2011

Part of project team "Hreisen", support of group travel department Part of project team "Hreisen", support of group travel department