Security Analyst

• Jan 2022 - Present

Technical Support Specialist

• May 2014 - Jan 2022

I installed and maintained computer systems and networks for over 50 different clients. I integrated new technology and security policies for new and existing companies. I also provided phone or in-person support for all users needs or requests. I installed and maintained computer systems and networks for over 50 different clients. I integrated new technology and security policies for new and existing companies. I also provided phone or in-person support for all users needs or requests.

Owner - IT Professional

• Mar 2010 - Apr 2014

I purchased, setup and configured desktops, servers, routers, and video surveillance equipment for residential homes and small businesses. I designed logos and websites for some clients. I also performed upgrades on existing computer systems and networks. I purchased, setup and configured desktops, servers, routers, and video surveillance equipment for residential homes and small businesses. I designed logos and websites for some clients. I also performed upgrades on existing computer systems and networks.

Application Engineer

• Jun 2008 - Mar 2010

I maintained a computer network of 20 computers. I built the network servers and VMs for office and client access. I setup the VPN and security aspects of the corporate office. While there I also engineered, configured, and installed building automation systems in large commercial buildings that controlled equipment such as HVAC, RFID, Door and lighting controls. I maintained a computer network of 20 computers. I built the network servers and VMs for office and client access. I setup the VPN and security aspects of the corporate office. While there I also engineered, configured, and installed building automation systems in large commercial buildings that controlled equipment such as HVAC, RFID, Door and lighting controls.

IT Support Technician

• Aug 2006 - Mar 2008

I effectively installed and maintained a growing network from 40 PCs to over 300 PCs. I setup the VLAN network and the POTs system for the phones. I setup new users for all aspects of work including AD, Software access, Phone system extension, Security system, and Social media accounts. I managed the repair, installation and maintenance of all network equipment for the corporate office and several sales offices. This included printers, monitors, scanners, fax machines, towers, routers and wireless access points. I trained new employees on company developed and implemented software. I worked with the IT director in implementing a new ticketing system to manage IT requests for issues and upgrades. I also setup all of the cyber cafe computers for community clubhouses. Show less

IT Support Technician

• May 2005 - Jun 2006

I worked both on the desk and in the sales area assisting customers with their computer needs and repairs. I worked with management on policies and procedures on customer intakes. I trained new employees on practices and troubleshooting steps to resolve client PC issues. I also setup new systems and guided clients on purchasing the best options for their needs. I worked both on the desk and in the sales area assisting customers with their computer needs and repairs. I worked with management on policies and procedures on customer intakes. I trained new employees on practices and troubleshooting steps to resolve client PC issues. I also setup new systems and guided clients on purchasing the best options for their needs.