Experience

ARxIUM

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Support Engineer - Tier 3

  • Jun 2001 - Present



AmerisourceBergen Technolgy Group

• Computer Software Support Level 2

  • 2001 - Present



AmerisourceBergen

• Buffalo Grove, IL

• Service Team Lead

  • Jun 2010 - May 2013



Automed

• Software Support Technician

  • Jun 2001 - Jun 2010

  *Support custom-built application for drug dispensing and drug-packaging devices. *Dial-in and troubleshoot database problems at remote customer sites. *Train new employees on database support and structure. *Instruct users on how to use software. *Troubleshoot problems with computer, networks, printers, bar-code scanners, touchscreens. *Install upgrades and software patches. *Evaluated new hardware for use with in the company. *Assisted IT dept with Exchange and SQL issues. *Act as go-between with Service and Development departments. *Operating Systems: Windows NT, 2000, 2003, XP. *Software: Sybase SQL Anywhere 6 & 7, Microsoft SQL Server 2000 & 2005, PCAnywhere, Remote Desktop, Cisco VPN, Baan. *Hardware: Lexmark Printers, Dell servers, workstations & laptops, Symbol and HHP barcode scanners, Kanguru external drives, US Robotics modems. Show less



CHC Marketing

• Network & Desktop Support

  • Jan 2001 - Jun 2001

  *Responsible for all computer operations with real estate office. *Network setup and upgrade, including internet connections. *Designed & supported shared database. *Configured and troubleshoot printers, PDAs. *Configured wireless connections. *Implemented anti-virus solution. *Performed desktop support for Microsoft Office applications. *Hardware: Dell Servers & Laptops, Custom desktop systems, HP Printers, Dell PDAs. *Operating Systems: Windows XP, 2000, NT, DOS. *Software: Microsoft Office, Outlook, Quickbooks Pro, Act, Windows Mobile. Show less



Xpedior

• Information Technology & Services

• Server Support Technician/Technical Lead

  • May 1997 - Dec 2000

  *Performed 3rd level desktop support *Directed (managed) 2nd level support technicians. *Exchange administrator for multi-server environment with 2000+ users. *Primary Server Support for 15+ servers running in a mixed NT/2000 environment. *Configure and support 25+ network printers. *Primary Domain Account Administrator, Active Directory admin. *Configured software builds for users computers. *Implemented Ghost solution to build systems with default loads. *Reviewed new devices and made recommendations. *Primary Backup Administrator. *Implemented Citrix MetaFrame system to work securely through firewall with 20+ users. *Participated in Exchange 5.5 system rollout to support 20 locations. *Built and implemented 12 Exchange servers. *Hardware: Dell Servers, Desktops, Laptops, Palm PDAs, HP printers & scanners. *Software: Microsoft Office, Access, Outlook, Exchange 5.0 & 5.5, SQL 6.5, Ghost, Citrix, Norton Anti-Virus, RAS. Show less



Metamor/Xpedior

• Server Support/3rd Level Help Desk

  • 1997 - 2000



Kelly Technical Services - Baxter

• Alpha Test Technician

  • Sep 1996 - May 1997

  Staffed at Baxter Labs. Performed alpha testing on NT/VB based system. Installed NT Server and Workstation 3.5 on 2-3 node networks. Installed and configured custom visual basic application and test software. Trained Unix administrators on how to do basic administration of NT. Performed basic Unix administration. Documented occurring errors for development team. Staffed at Baxter Labs. Performed alpha testing on NT/VB based system. Installed NT Server and Workstation 3.5 on 2-3 node networks. Installed and configured custom visual basic application and test software. Trained Unix administrators on how to do basic administration of NT. Performed basic Unix administration. Documented occurring errors for development team.



CHC Marketing

• Personal Assistant/Office Manager

  • Oct 1995 - Sep 1996

  Reconfigured local network for NT, including shared resources (2 printer and database). Taught sales representatives how to use basic Windows functions. Installed an NT domain for 10-15 workstations and 1 server. Setup messaging system for internal use using Microsoft Mail. Performed backups of network and database. Imported data into database from other sources. Created reports on database to import into Word for labels/mass mailings. Reconfigured local network for NT, including shared resources (2 printer and database). Taught sales representatives how to use basic Windows functions. Installed an NT domain for 10-15 workstations and 1 server. Setup messaging system for internal use using Microsoft Mail. Performed backups of network and database. Imported data into database from other sources. Created reports on database to import into Word for labels/mass mailings.