Experience

Utilities

• Portugal
• Utilities
• 1 - 100 Employee

• Retired

  • May 2017 - Present



None

• 700 & Above Employee

• Retired

  • May 2017 - Present



RM Water Services Limited

• United Kingdom
• Utilities

• Managing Director

  • Oct 2014 - May 2017

  RM Water Services Ltd is a specialist water and waste water cost reduction management consultancy. • We work nationally with a variety of clients on more than 2500 sites, ranging from single site companies to large multi-site organisations, both public and private sector. • Specialising in water and waste water, we tap into the expertise of our senior people who have collectively over 100 years’ of water industry/consultancy experience. • We are in a unique position to achieve the best possible savings for our clients, regularly achieving refunds well outside water companies’ standard policies. • We take an holistic approach, contrasting our desktop analysis of our clients’ bills with the reality of their activities gleaned from a thorough site audit. • With an excellent success rate and strong track record in building long term relationships with our clients, our clients can be confident that they are dealing with professional, credible experts. I am responsible for setting the strategic direction to take this limited company through the next ambitious and exciting phase of its development with a combination of drive, determination and commercial acumen. Working closely with my team and trusted delivery partners, I am continuously refining and developing the company’s product and service offering whilst ensuring we continue to provide outstanding levels of client care. My vision is for R M Water Services Ltd to become our clients’ advisor of choice on all water and waste water needs, and I have taken the strategic lead in developing our services to provide total solutions for our clients. Show less



Ruddle Merz Ltd

• Leasing Non-residential Real Estate
• 1 - 100 Employee

• MD of RM Water Services

  • Apr 2012 - Sep 2014

  As of April 2012 I became MD of RM Water Services.The team has now expanded to 8 people and we are delivering savings on Water & Waste Water Costs throughout the UK.In addition we have developed our services to provide solutions on client sites including Utility Mapping, Trade Effluent Sampling, Installation of Water & Waste Infrastructure, on top of our Bill Analysis and Water Conservation surveys.

• Head of RM Water Services Ltd

  • Jun 2009 - Mar 2012

  I am tasked with leading and building a new business, to provide Water & Waste Water services to business customers throughout the UKThe company is now two years old today and we are successfully winning work against established competitors in large tendering opportunities.We have now saved our customers in excess of £1m in water & waste water costs, and are expanding our service offerings into other Utility Cost Savings.



Naylor Drainage Ltd

• Director of Export & Emerging Businesses

  • Jul 2006 - Dec 2008

  Turnover >37m. Director responsibilities to lead worldwide commercial growth activities. • Developed team to achieve net profit turn round from -£80k to + £130k net. • Delivered new country revenue through international contracts e.g. Australia. • Delivered NPD process revenue through people, balancing risk and reward. • Awarded 1st in Engineering National award 2008 • Awarded top 3 in Yorkshire’s Best Exporter 2008 Turnover >37m. Director responsibilities to lead worldwide commercial growth activities. • Developed team to achieve net profit turn round from -£80k to + £130k net. • Delivered new country revenue through international contracts e.g. Australia. • Delivered NPD process revenue through people, balancing risk and reward. • Awarded 1st in Engineering National award 2008 • Awarded top 3 in Yorkshire’s Best Exporter 2008



Yorkshire Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Products & Services Manager

  • Feb 1999 - Nov 2005

  Strategic management responsibilities, to create, develop, manage, and motivate the delivery of first rate services to business customers. Sales £1.2m, profit £235k.• Built highly motivated new department out performing targets for 6 years.• Led research, sales development, and marketing of all product ranges, introducing new processes, systems, utilisation rates, pricing matrix, and procedures.• Developed new commercial culture in the company through introduction of; Performance Management KPI’s, target driven approach.• Redeveloped Account Management function, attitudes, and processes. • Customer experience satisfaction now best in industry, (99.8%), as recognised by EIC national utility survey. • Coached and mentored various managers across the business; one of the first trained and recognised, mentor managers in the organisation.• Achieved YW team business excellence gold award for creation of service approach to business customers. Show less

• Revenue Generation Manager

  • Feb 1997 - Jan 1999

  Managed people and performance, of company wide revenue generation strategy. • Built lean, high calibre revenue team, with investigative remit, to survey records and investigate through contract operations, on business customer sites. • Major redesign of company billing procedures which increased year on year company income by £1.5million.• Integrated team and new processes into business as usual, e.g. Asset Inventory.• Company excellence awards achieved which influenced promotion to senior management level. Show less