Experience

ProcessUnity

• United States
• Software Development
• 100 - 200 Employee

• • Apr 2022 - Present

• • Nov 2021 - Mar 2022



Sycurio

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• • Dec 2019 - Nov 2021

• • Jul 2018 - Dec 2019



Mitratech

• United States
• Software Development
• 700 & Above Employee

• Senior Project Manager (US Team Lead – Customer Success)

  • Aug 2016 - Jul 2018

  Responsible for multiple concurrent projects in a hands-on role that includes, project management, business analysis, implementation and service estimation (SoWs, WOs, etc.) of Mitratech’s application software. Responsibilities and achievements include: ● Effectively lead a team focused on delivering a wide range of professional consulting services. ● Serve as technical project SME, integrating with client leaders to identify, define and execute on project plans and requirements, resource allocation, risk mitigation, deliverable timelines, success criteria, technical training and project handoff. ● Proven track record of delivering complex implementations on time, within scope and within budget across an assortment of industries and departments, including financial services. ● Collaborated with senior leadership as part of a multi-department tiger team to provide feedback and improve the quality of the products, user experience, and ease of implementation. ● Proven ability to creatively use software functionality in ways, perhaps not intended, to achieve customer satisfaction. ● Successfully led Mitratech’s largest GRC SaaS implementation for a multi-billion dollar payroll company. ● Nominated to lead the internal deployment of PolicyHub to all Mitratech employees. ● Provide cross-training, coaching, and mentoring to other Mitratech team members. ● Increased revenue by 15% by designing and implementing automated scripts. Show less



Hitec (Laboratories) Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Project Manager / Services Manager (Professional Services)

  • Mar 2012 - Aug 2016

  Responsible for the overall management, direction and strategy of the US Services department. • Demonstrated ability to develop, lead and motivate a team. • Responsible for recruitment, training, management of services talent • Drove all pre and post-sales activities for the entire suite of software offerings in a very hands on customer-facing role. • Worked directly with clients to identify and define system requirements and functional specifications and gain buy-in for final implementation project rollout. • Provided Managed Services and Tier III customer support to all clients and facilitated pre-implementation analysis and testing to ensure software is working and agreed-upon deliverables were met. • Partnered with sales team to provide pre-sales support and technical expertise including RFPs and scoping sessions. • Worked closely with the Development Team in the UK to provide solutions to customer pain points. • Directed complex migrations for the company’s largest software accounts. • Assisted in the strategy and implementation of the SaaS platform launch. • Responsible for onboarding of new clients to the SaaS platform (Project Management, implementation, business analysis). • Initiated process improvements; increase onboarding efficiency by 75% • Increased and maintained client retention rate of 93%. Show less



Kelly Automotive Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• • Feb 2006 - Mar 2012

  • Responsible for support of Kelly’s wide area network, Ethernet LANS, and ongoing maintenance of network infrastructure including Cisco VoIP phones, routers, switches and call managers. • Designed and implemented new websites for all dealerships; added functionality and increased leads/sales while saving $18,000 annually.• Managed Help Desk personnel responsible for over 360 end-users consisting of 280 PCs and Servers.• Led 6-month infrastructure renovation project and implemented Cisco VoIP phone system that improved reliability, enhanced efficiency and established scalability for future growth while cutting Telecom expense by over $28,000 annually.• Migrated 200+ users from website hosted email accounts to Google Apps email, dramatically improved security and reduced spam by 80%.• Implemented call center responsible for handling all incoming sales calls; improved calls to appointment ratios by 50%. Show less

• • Apr 2004 - Feb 2006

  • Responsible for digital marketing funnel (leads, new opportunities, pipeline and closed business) for all Kelly Automotive Dealerships.• Responsible for updating and maintaining website content across all eight dealer websites.• Redesigned CRM strategy and implemented iMagicLabs CRM.• Implemented digital media strategy (PPC, SEO, lead management) to increase lead generation and dealer sales.• Evaluated and negotiated all third-party lead generation contracts; forged partnerships with Cars.com, Autotrader.com, Edmunds.com, among others.• Responsible for managing, training, and motivating a team of seven to handle all Internet client relations.• Increased internet sales by 20% in less than one year.• Promoted to Director of Technology Show less



Kelly Infiniti

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Sales Manager/ IT Support Specialist

  • May 2002 - Apr 2004

  • Managed all internet leads and responsible for updating the website with current dealer specials and promotions. • Created custom HTML and image rich email templates; increased productivity and customer responses by 30%. • Chipped in to handle all Help Desk related issues for Kelly Infiniti, including facilitation and oversight of hardware and software installations and upgrades, and extensive management of telecommunications requirements. • Promoted to Digital Media Director for the entire Kelly franchise. Show less



PW Design

• Principal

  • Jan 2001 - Jan 2002