Experience

Empire Building Diagnostics

• United States
• Construction
• 1 - 100 Employee

• Dispatch/Service Rep-Waste Transport Division

  • May 2023 - Present

  Working with customers and internal personnel to take orders for dumpster service and equipment transports · Scheduling orders in the dispatch system and communicating with the drivers that fill the actual orders · Providing quotes to new customers or service addresses in a timely manner · Collecting data from the app and other resources to queue the orders for billing · Working with customers on any issues or concerns with their account or service · Communication with landfills and trucking vendors · Pulling overweight and DOT permits as needed Show less



SPEED Global Services

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• International Freight Consultant/Process Improvement/Logistics Coordinator

  • Sep 2015 - Dec 2022

  • Supervised over 30 employees both in person and remotely in transportation department • Responsible for training new drivers on ELD software to ensure all company policies and DOT regulations are followed correctly. • Conduct weekly audits of reporting logs to review accuracy of all documentation being reported to different government agencies. • Prepared weekly schedules for both Buffalo and NJ offices based on customer needs. • Reviewed safety alerts to ensure all drivers and employees were following company policies • Worked with DOT on audits of employee files to make sure all documentation and training was up to date • Responsible for recruiting for 2 years (posted jobs, reviewed canidates, conducted interviews) • Working with clients and employees to achieve their desired result through planning and organization. Written communications include emails, memos, best practices and documented meetings • Worked with international customers to set up proper routing of ocean and air freight to ensure on time delivery • Set up cross border shipments both northbound and southbound. Dealing with customs brokers to resolve any issues with freight coming into and out of Canada and United States • Tasked with working with developers and management to choose new transportation GPS software, trained all employees on how to use new software both in person and remotely. Show less



WM

• United States
• Environmental Services
• 700 & Above Employee

• Senior Customer Logistics Coordinator

  • Jun 2011 - Sep 2015

  Managed inventory for WM Recycling Centers in Florida Set up Export Bookings for 20 - 40,000 tons of waste paper per month Used experience in transportation to decide on the best trucking/port options. Set up customer profiles and billed vendors based on volume. Worked with sales managers on customer retention Worked with facilities remotely to resolve any issues that would prevent WM from hitting product movement goals for each month. Managed inventory for WM Recycling Centers in Florida Set up Export Bookings for 20 - 40,000 tons of waste paper per month Used experience in transportation to decide on the best trucking/port options. Set up customer profiles and billed vendors based on volume. Worked with sales managers on customer retention Worked with facilities remotely to resolve any issues that would prevent WM from hitting product movement goals for each month.



FedEx Trade Networks Transport & Brokerage

• 100 - 200 Employee

• Release & Classification Specialist

  • Apr 2005 - Jun 2011

  Processed Customs Releases for PAPS shipments Worked on resolving shipments on hold with US Customs and all OGA's (FDA, ATF, F&W, AQI) Worked with customs at Buffalo Airport to clear bonded freight that arrived at airport Worked on rail clearances Set up bonds (IT, IE and T&E) Assisted small packages customers (FedEx Ground) with customs clearances and any questions that would arrive with first time shippers. Handling front desk at border office assisting drivers who were held at border and worked with Customs and FDA officers who would come into our office with questions/concerns Handled PAPS check phone calls from carriers. Show less