Philip Thompson
UPS Tech Support Engineer at Power Control Ltd- Claim this Profile
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Bio
Credentials
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Driver CPC
Driver and Vehicle Licensing Agency (DVLA)Feb, 2015- Nov, 2024
Experience
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Power Control Ltd
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United Kingdom
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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UPS Tech Support Engineer
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Dec 2019 - Present
As a Technical support engineer, My time is split between office based activities and field work. While in the office I am responsible for the prioritizing of fault calls, arranging engineer attendance within SLAs, Arranging RMA’s when needed, Providing Technical Support to both end users and field engineers, Lising with manufacturing about technical issues, processing all field engineers reports adding additional information and recommendations when required, Spotting sales opportunities and supporting the sales team. Whilst working in the field I routinely complete servicing, commissioning, fault diagnostics and repair of UPS and their battery systems often in sensitive locations such as hospitals and datacenters where disruption to the load must be avoided. As well as these primary responsibilities I also have supported the install teams with complete battery build and completion of DC cabling and terminations. During my time with Power Control, I have also been responsible for testing our new range and preparing the technical documents for them such as user manuals, engineer SOPs, Transferring and reorganizing all technical documents to SharePoint, Designing and creating a PowerApps App for this signing in/out of equipment. Other additional responsibilities included setting up basic tool issues lists and ensuring all engineers have the tools they need to carry out their duties correctly and safely ensuring all test equipment is calibrated at all times. Show less
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J.A. RICHARDSON (ELECTRICAL) LIMITED
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Construction
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1 - 100 Employee
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Estimator
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Dec 2017 - Dec 2019
Whilst working in the estimating department of JA RIchardsons in Leeds I would process and complete invitations to tender. This would involve the reading and understanding of electrical specifications and drawings, completing design work on design and build projects, liaising with specialist subcontractors to attain quotes, resolving, escalating of technical queries and site visits. Whilst working in the estimating department of JA RIchardsons in Leeds I would process and complete invitations to tender. This would involve the reading and understanding of electrical specifications and drawings, completing design work on design and build projects, liaising with specialist subcontractors to attain quotes, resolving, escalating of technical queries and site visits.
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University of Leeds
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United Kingdom
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Higher Education
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700 & Above Employee
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Student
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Sep 2015 - Sep 2017
level 2 direct entry student. Level 2 Modules: Electronic Circuit Design High-Frequency Electronics Transistors and Optoelectronic Devices Communications Theory Power Electronics Control Systems Embedded Systems Project Mobile Applications Project Level 3 Professional Studies Integrated Circuit Design Electric Drive Systems Electric Power Systems Embedded Systems Individual Design Project level 2 direct entry student. Level 2 Modules: Electronic Circuit Design High-Frequency Electronics Transistors and Optoelectronic Devices Communications Theory Power Electronics Control Systems Embedded Systems Project Mobile Applications Project Level 3 Professional Studies Integrated Circuit Design Electric Drive Systems Electric Power Systems Embedded Systems Individual Design Project
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AMETEK
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United States
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Manufacturing
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700 & Above Employee
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AMETEK AEM Fitter
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Jul 2013 - Sep 2014
Duties included Repair and overhaul of various aircraft components including; variable displacement hydraulic pumps, valves, filters and flight control servos & actuators. Disassembling, Cleaning, Inspecting, Repairing, Reassembling and the completion of necessary paperwork within the workshop to complete required work. In addition to my primary duties, I was often involved in numerous maintenance and improvement tasks within the workshops. Duties included Repair and overhaul of various aircraft components including; variable displacement hydraulic pumps, valves, filters and flight control servos & actuators. Disassembling, Cleaning, Inspecting, Repairing, Reassembling and the completion of necessary paperwork within the workshop to complete required work. In addition to my primary duties, I was often involved in numerous maintenance and improvement tasks within the workshops.
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Shift manager
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Sep 2011 - Jul 2013
Duties included: Cash handling, Ordering & Receiving deliveries, Organising and managing of staff on the shop floor, Weekly and monthly equipment checks and calibrations, carrying out inventory counts of stock, Ensuring health & Safety and food standards were met across the store at all times and the management of the store's operational supplies account. Duties included: Cash handling, Ordering & Receiving deliveries, Organising and managing of staff on the shop floor, Weekly and monthly equipment checks and calibrations, carrying out inventory counts of stock, Ensuring health & Safety and food standards were met across the store at all times and the management of the store's operational supplies account.
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British Army
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Armed Forces
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700 & Above Employee
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Royal Signals Electrician
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Apr 2007 - Sep 2011
Duties included: Installation and maintenance of field electrical power distribution systems, Operation of generators ranging from small 2KW sets to 40KW trailer mounted sets, Carrying out reactive and PPM on held generators and electrical equipment including strip down, inspection & repair, Driving of HGV vehicles & trailers and providing real time support to the Squadron and brigade HQ. Duties included: Installation and maintenance of field electrical power distribution systems, Operation of generators ranging from small 2KW sets to 40KW trailer mounted sets, Carrying out reactive and PPM on held generators and electrical equipment including strip down, inspection & repair, Driving of HGV vehicles & trailers and providing real time support to the Squadron and brigade HQ.
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Education
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2015 - 2017
University of Leeds
Bachelor of Engineering (BEng), Electrical and Electronics Engineering -
2009 - 2011
The Open University
Exploring Science (S104), Using Mathematics (MST121)
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