Senior Customer Success Manager

• Aug 2021 - Present

Customer Success Manager

• Apr 2020 - Aug 2021

Account Manager

• Apr 2018 - Apr 2020

Working in a fast paced environment as a Account Manager for one of the UK’s leading IT Service Providers. Managing a client portfolio and having revenue and account management responsibility for clients based throughout the UK.• Building and managing sufficient pipeline cover to exceed annual sales target• Building and presenting client quotes and proposals• Increasing re-occurring revenue throughout my customer base• Addressing client concerns and solving these in a timely manner• Regular contact with key decision makers within customer base, holding regular meetings to discuss strategy• Keeping clients aware of key information and developments within existing products and potential new products• Regular communication with internal departments• Providing regular and accurate sales forecasts to management• Dealing with prospect customers to secure new business Show less

Sage & Pegasus Specialist

• Jan 2016 - Apr 2018

Working in a fast paced environment as a Sage & Pegasus Specialist for one of the UK’s leading IT Service Providers. Managing a client portfolio and having revenue and account management responsibility for clients based throughout the UK.• Building and managing sufficient pipeline cover to exceed annual sales target• Building and presenting client quotes and proposals• Increasing re-occurring revenue throughout my customer base• Addressing client concerns and solving these in a timely manner• Regular contact with key decision makers within customer base• Keeping clients aware of key information and developments within existing products and potential new products• Regular communication with internal departments• Providing regular and accurate sales forecasts to management• Dealing with prospect customers to secure new business Show less

Internal Account Manager

• Jan 2014 - Jan 2016

Working in a fast paced environment as an account manager for one of the UK’s leading IT Service Providers. Managing a client portfolio and having revenue and account management responsibility for clients based throughout the UK.• Building and managing sufficient pipeline cover to exceed annual sales target• Assisting product specialists in securing client orders• Increasing re-occurring revenue throughout my customer base• Addressing client concerns and solving these in a timely manner• Regular contact with key decision makers within customer base• Keeping clients aware of key information and developments within existing products and potential new products• Regular communication with internal departments• Providing regular and accurate sales forecasts to management• Dealing with prospect customers to secure new business Show less

Account Manager

• Jul 2012 - Jan 2014

Working in the SSB department of Sage UK, originally in the existing customer department and finally working in the New Business Acquisition team. • Regularly achieving and exceeding daily and monthly revenue targets • Selling solutions to customers including software, support and training • Communicating with new and existing customers via phone, email & web chat • Pitching and presenting to various audiences, up to executives and business owners. • Working closely with several internal departments such as credit control, commercial, technical support and product specialists. Show less

Customer Sales Manager

• Mar 2010 - Mar 2012

Working in a newly established Sales Centre handling inbound and outbound calls, my role was to manage and coach a team of sales advisors working for a national wholesale company dealing in the FMCG market. • Manage a team with a key target of increasing sales revenue and volume on all accounts in my geographical region. • Work directly with the regional field sales managers to optimise sales performance and agree business focus and activity. • Coach and mentor team to actively up-sell and increase revenue on all calls. • Facilitate regular team meetings and briefings to ensure team are aware of all promotional activities, sales incentives and regional account growth and revenue improvement. • Conduct regular monthly and quarterly 1-2-1 discussions setting SMART objectives in line with business objectives. • Have an active role in recruitment, training, disciplinary and implementation of company policies and procedures. Show less

Team Manager

• Mar 2008 - Mar 2010

Working as a team manager on various departments within the contact centre ranging from departments which are sales focussed to departments which are focussed on post sales support and customer service. • Coaching agents to meet targets ranging from sales conversion rates, to meeting service levels and quality targets to provide information and deal with customer complaints.• Motivating the team to exceed targets and deliver a very high standard of service. This has been achieved by delivering regular feedback, holding monthly team meetings and using a variety of coaching techniques.• Managing the team in line with the company sickness, performance and disciplinary policies. Show less

Business Sales Executive

• Mar 2004 - Mar 2008

Communicating with account holders via phone and email to answer queries, make bookings, and general account management duties. Also dealing with opening new business accounts

Telesales Advisor

• Jun 2003 - Mar 2004

Handling inbound calls from customers to provide customer service and generate sales. Exceeding daily, weekly and monthly revenue and unit targets. Handling inbound calls from customers to provide customer service and generate sales. Exceeding daily, weekly and monthly revenue and unit targets.