Experience

Tjellesen Max Jenne

• Denmark
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• IT Project Manager

  • Nov 2021 - Present

  Responsibilities: A) IT Project Manager: -Description of projects and tasks. -Development of project plans. -Documentation. -Testing. -Project tracking. -Transition to operations. -Liaison with IT vendors. -Interaction with customers and suppliers. -Participation in other projects as required. B) Incident and Problem Management: -Incident and problem management (TB/NEMO). -Problem registration. -Problem investigation. -Problem… Show more Responsibilities: A) IT Project Manager: -Description of projects and tasks. -Development of project plans. -Documentation. -Testing. -Project tracking. -Transition to operations. -Liaison with IT vendors. -Interaction with customers and suppliers. -Participation in other projects as required. B) Incident and Problem Management: -Incident and problem management (TB/NEMO). -Problem registration. -Problem investigation. -Problem resolution. -Acting as the deputy for Incident Managers during their absence. C) IT Service Management: -Demonstrating a comprehensive understanding of the needs, goals, and constraints of the business function supported by TMJ's IT infrastructure services. -Responsible for requesting operational changes to support one-time or ongoing IT department requirements. -Contributing to the improvement of IT infrastructure service delivery and IT service strategy. D) Undertaking the Following Tasks as a Deputy in the Event of Illness and Vacation: -Acting as a backup and point of contact during the IT Manager's vacation or illness. Show less Responsibilities: A) IT Project Manager: -Description of projects and tasks. -Development of project plans. -Documentation. -Testing. -Project tracking. -Transition to operations. -Liaison with IT vendors. -Interaction with customers and suppliers. -Participation in other projects as required. B) Incident and Problem Management: -Incident and problem management (TB/NEMO). -Problem registration. -Problem investigation. -Problem… Show more Responsibilities: A) IT Project Manager: -Description of projects and tasks. -Development of project plans. -Documentation. -Testing. -Project tracking. -Transition to operations. -Liaison with IT vendors. -Interaction with customers and suppliers. -Participation in other projects as required. B) Incident and Problem Management: -Incident and problem management (TB/NEMO). -Problem registration. -Problem investigation. -Problem resolution. -Acting as the deputy for Incident Managers during their absence. C) IT Service Management: -Demonstrating a comprehensive understanding of the needs, goals, and constraints of the business function supported by TMJ's IT infrastructure services. -Responsible for requesting operational changes to support one-time or ongoing IT department requirements. -Contributing to the improvement of IT infrastructure service delivery and IT service strategy. D) Undertaking the Following Tasks as a Deputy in the Event of Illness and Vacation: -Acting as a backup and point of contact during the IT Manager's vacation or illness. Show less



DOZ Apotek

• Sweden
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Regional Application Manager

  • Jan 2018 - Nov 2021

  Responsibilities: • Responsible for maintaining the application landscape • Define SLA and follow-up. • Regularly analyze statistics from Servicedesk to remediate deficiencies at an early stage • Participate in strategic infrastructure questions related to the application landscape • Plan and execute changes decided by IT management • Produce and maintain documentation • Stay up to date on the group's preferred applications and work to implement these where… Show more Responsibilities: • Responsible for maintaining the application landscape • Define SLA and follow-up. • Regularly analyze statistics from Servicedesk to remediate deficiencies at an early stage • Participate in strategic infrastructure questions related to the application landscape • Plan and execute changes decided by IT management • Produce and maintain documentation • Stay up to date on the group's preferred applications and work to implement these where possible • Provide adequate training in our current/future applications • Responsible for IM within all supplier deliveries Governance / Compliance GDPR • Assist DPO with various tasks related to the application landscape • Follow up IT system vendors and business system owners to ensure that they protect personal data based on McKesson's GDPR requirements Cybersecurity • SPOC available for McKesson's security department • Implement and manage IT security programs, security patches, and updates. • Supports operations from a safety perspective SOX • SPOC available for McKesson's SOX department for IT related issues • Make sure all IT SOX controls are up to date and tested yearly on McKesson's request • Support Service Desk, provide 2nd/3rd line support • Manage and maintain the client environment with associated hardware, user accounts, licenses • Responsible for and / or participate in various projects Show less Responsibilities: • Responsible for maintaining the application landscape • Define SLA and follow-up. • Regularly analyze statistics from Servicedesk to remediate deficiencies at an early stage • Participate in strategic infrastructure questions related to the application landscape • Plan and execute changes decided by IT management • Produce and maintain documentation • Stay up to date on the group's preferred applications and work to implement these where… Show more Responsibilities: • Responsible for maintaining the application landscape • Define SLA and follow-up. • Regularly analyze statistics from Servicedesk to remediate deficiencies at an early stage • Participate in strategic infrastructure questions related to the application landscape • Plan and execute changes decided by IT management • Produce and maintain documentation • Stay up to date on the group's preferred applications and work to implement these where possible • Provide adequate training in our current/future applications • Responsible for IM within all supplier deliveries Governance / Compliance GDPR • Assist DPO with various tasks related to the application landscape • Follow up IT system vendors and business system owners to ensure that they protect personal data based on McKesson's GDPR requirements Cybersecurity • SPOC available for McKesson's security department • Implement and manage IT security programs, security patches, and updates. • Supports operations from a safety perspective SOX • SPOC available for McKesson's SOX department for IT related issues • Make sure all IT SOX controls are up to date and tested yearly on McKesson's request • Support Service Desk, provide 2nd/3rd line support • Manage and maintain the client environment with associated hardware, user accounts, licenses • Responsible for and / or participate in various projects Show less



Academic Work

• Sweden
• Staffing and Recruiting
• 700 & Above Employee

• IT Support Technician

  • Apr 2017 - Jan 2018

  Responsibilities •Work as first and second line support technician within Service Desk •Deliver product and system support to all users - user questions, system access and service requests •Perform tasks in alignment with the Support process to ensure an efficient delivery •Maintain the knowledgebase and user FAQ •Identify system failure by trouble shooting and restore functionality •Perform root cause analysis Responsibilities •Work as first and second line support technician within Service Desk •Deliver product and system support to all users - user questions, system access and service requests •Perform tasks in alignment with the Support process to ensure an efficient delivery •Maintain the knowledgebase and user FAQ •Identify system failure by trouble shooting and restore functionality •Perform root cause analysis



BESTSELLER

• Denmark
• Apparel & Fashion
• 700 & Above Employee

• IT-tekniker

  • Sep 2011 - Apr 2017

  INDIVIDUAL RESPONSIBILITIES - Provide user friendly support via telephone, mail amd walk-ins and register these in the ITSM system - Provide daily user support via incident management process in ITSM system - Actively participate in the the development of processes and integration of new systems to support - Installation of IT equipment in regional offices - Installation of IT and media equipment in both Bestseller shops as well as retail shops owned by partners - Onsite… Show more INDIVIDUAL RESPONSIBILITIES - Provide user friendly support via telephone, mail amd walk-ins and register these in the ITSM system - Provide daily user support via incident management process in ITSM system - Actively participate in the the development of processes and integration of new systems to support - Installation of IT equipment in regional offices - Installation of IT and media equipment in both Bestseller shops as well as retail shops owned by partners - Onsite support for users - Moving of employees / IT equipment - Ordering of IT equipment according to the regional procedures - Provide Service on IT hardware including contact to vendors where service contracts exists - Improve/Update documentation of systems - Install systems effectively and maintain high standard for user support, keeping promised deadlines - Installation and support of local software (ie banking systems, tax authorities programs, etc.) - First level support for wholesale customers regarding EDI, extranet, etc. - Ad hoc tasks Show less INDIVIDUAL RESPONSIBILITIES - Provide user friendly support via telephone, mail amd walk-ins and register these in the ITSM system - Provide daily user support via incident management process in ITSM system - Actively participate in the the development of processes and integration of new systems to support - Installation of IT equipment in regional offices - Installation of IT and media equipment in both Bestseller shops as well as retail shops owned by partners - Onsite… Show more INDIVIDUAL RESPONSIBILITIES - Provide user friendly support via telephone, mail amd walk-ins and register these in the ITSM system - Provide daily user support via incident management process in ITSM system - Actively participate in the the development of processes and integration of new systems to support - Installation of IT equipment in regional offices - Installation of IT and media equipment in both Bestseller shops as well as retail shops owned by partners - Onsite support for users - Moving of employees / IT equipment - Ordering of IT equipment according to the regional procedures - Provide Service on IT hardware including contact to vendors where service contracts exists - Improve/Update documentation of systems - Install systems effectively and maintain high standard for user support, keeping promised deadlines - Installation and support of local software (ie banking systems, tax authorities programs, etc.) - First level support for wholesale customers regarding EDI, extranet, etc. - Ad hoc tasks Show less



Distans Apoteket

• Hässleholm, Sverige

• IT-ansvarig

  • Apr 2008 - Oct 2009

  Arbetsuppgifter - Underhållning av hårdvara/mjukvara. - Intern support och utbildning inom företagets system. - Vara kontaktperson gentemot systemleverantörer. - Arbeta med förbättringar för att utveckla verksamheten. - Dokumentation av IT-system/rutiner. - Driva projekt som innebär effektiviseringar av Produktionen. - Inköpare av hårdvara. Arbetsuppgifter - Underhållning av hårdvara/mjukvara. - Intern support och utbildning inom företagets system. - Vara kontaktperson gentemot systemleverantörer. - Arbeta med förbättringar för att utveckla verksamheten. - Dokumentation av IT-system/rutiner. - Driva projekt som innebär effektiviseringar av Produktionen. - Inköpare av hårdvara.



Distansapoteket AB

• Hässleholm, Sverige

• Produktions Assistent

  • Feb 2005 - Dec 2007