Philip Oteng

Merchant Experience Specialist at JumiaPay
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Contact Information
us****@****om
(386) 825-5501
Location
Nairobi County, Kenya, KE
Skills

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Bio

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5.0

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Isaac Chege

Phiip is a combination of business mindset + technical prowess willing to walk through the journey with you tirelessly. He's clearly destined for great heights and a pleasure to work with.

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Experience

  • JumiaPay
    • United Arab Emirates
    • Financial Services
    • 1 - 100 Employee
    • Merchant Experience Specialist
      • May 2022 - Present

      Analyzing merchants’ payments-related issues and assisting with timely resolution across the various JumiaPay markets including Kenya,Uganda,Nigeria,Ivory Coast,Egypt and Morocco.Collaborating with other internal teams such as account managers,compliance , risk,finance and engineering for cascading and/or escalations of merchants’ payment-related concerns;Working closely with the development team and providing guidance on new product feature requests and improvements. Contributing to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of the Global JumiaPay team.

  • Finserve Africa (Official Page)
    • Kenya
    • Financial Services
    • 1 - 100 Employee
    • Product Development & Support Officer
      • Oct 2019 - Apr 2022

      Product support lead -Jenga API & Payment gateway.Merchant onboarding & Integrations support

    • Client Services Officer
      • May 2018 - Oct 2019

      Developing process improvements to enhance service efficiency and effectiveness for Equitel as an MVNO.

Education

  • Kisii university
    Bachelors Degree in purchasing and supply, Purchasing, Procurement/Acquisitions and Contracts Management
    2013 - 2016
  • Alison
    Diploma in Information Technology Management, Computer/Information Technology Administration and Management
    2021 - 2021
  • Udemy virtual learning
    Certificate, Product Management
    2021 - 2021

Community

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