Philip Mbugua
Technical Operations Manager at COSEKE LIMITED- Claim this Profile
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English Full professional proficiency
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Kiswahili Full professional proficiency
Topline Score
Bio
Credentials
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AWS Certification (Solutions Architect, Developer ,Sysops, Administrator, Cloud Practitioner)
Udemy AcademyApr, 2021- Nov, 2024 -
Safer Data
WPPMay, 2016- Nov, 2024 -
ITIL V3 Foundation
EXIN Foundation Certificate in IT Service Management.Apr, 2016- Nov, 2024 -
How We Behave
WPPJan, 2016- Nov, 2024 -
MCSE Server Infrastructure
MicrosoftJan, 2016- Nov, 2024 -
PMP-Project Management Professional
Project Management InstituteJan, 2016- Nov, 2024 -
Ethics And Anti-Bribery Course
WPPJan, 2014- Nov, 2024 -
MCSA
MicrosoftJan, 2014- Nov, 2024 -
MCPS:Microsoft Certified Professional
MicrosoftSep, 2013- Nov, 2024 -
MCSE:Server Infrastructure
MicrosoftJul, 2013- Nov, 2024 -
MCSE:Private Cloud
MicrosoftMar, 2013- Nov, 2024 -
MCSE:Private Cloud
MicrosoftMar, 2013- Nov, 2024
Experience
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COSEKE LIMITED
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Uganda
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Information Technology & Services
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1 - 100 Employee
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Technical Operations Manager
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Aug 2022 - Present
Coseke is a Pan African IT solutions specialist company.We specialize in providing information and content Management solutions to change how work gets done in organizations of all sizes. We help businesses to effectively Capture, Manage, Share and Preserve their information assets in ways that reduce overhead and dramatically improve operational efficiency. My role is to provide professional and efficient customer service to all COSEKE business partners, clients, suppliers, and employees.▪ Technical Operations and Development Oversee the technical operations and development of hardware, software, and web application projects. Provide technical direction for the development, design, and systems integration from the definition phase through to implementation.▪ Ensure that all IT systems are robust, available, effective, and secure.▪ Apply significant knowledge of technology industry trends and developments to improve services, software, websites, and systems.▪ Lead the strategic development of COSEKE’s ICT strategy and think strategically about how to improve, optimize, and expand it to meet the goals and objectives of the Strategy to 2023.▪ Coordinate all projects related to selection, acquisition, development, installation, and implementation of all information systems projects (software development, hardware deployment, maintenance, and support of IT systems) and make appropriate recommendations to the Head of Service Delivery and Management.▪ Provide advice to the Head of Service Delivery on evaluation, selection, implementation, and maintenance of information systems projects, ensuring appropriate investment in strategic and operational systems and customer satisfaction.▪ Evaluate information systems projects to measure their success.▪ Review all hardware and software acquisition and maintenance contracts, soliciting the involvement and participation of other management team members as appropriate.
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Head Of Infrastructure and Technology
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Jan 2017 - Nov 2022
Head, Infrastructure & Technology Annick Solutions Limited is a local start up IT company that specializes in software development. It offers various IT solutions namely security management i.e. access control and networked surveillance systems; and HR systems i.e. payroll management and time attendance management systems. My primary role in the company is to provide IT solutions that are tailored to client needs and requests. As part of this, I am responsible for: Networking – Managing switches, routers and perimeter devices (firewalls); Servers – Handling of Operating systems as well as physical and virtual servers. Storage, backups and disaster recovery; Vendor Management – Establishing strong partnerships with vendors so as to set clear expectations. This includes negotiating access agreements, establishing service level agreements, and ensuring contracts are in place to support the services provided by the infrastructure team; Standards and Procedures - Ensuring that standards and procedures are in to ensure the technical teams work together in a consistent manner; and People management – Direct and administrate a contingent of network analysts and technicians, including, conduct of performance reviews and corrective action plans.Achievements Mitigated risk of data loss and met compliance requirements at remote sites by leading a project to consolidate backups to central location. Reduced helpdesk service requests by 50%. Increased production system's uptime by relocating equipment to secure data center and upgrading to Cisco firewalls. Implemented change control process to reduce errors and downtime.
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Robson Harris & Company Advocates
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1 - 100 Employee
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Information Technology Consultant
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Oct 2020 - Jan 2021
Robson Harris is a full service law firm with a strong presence in Kenya and the East African Region and is best known for its provision of outstanding and superior legal services to both corporate and individual clients.As the ICT Consultant on the short-term contract, I was responsible for:• Audit of the systems in place.• Managing User Credentials • Advice on Change of ISP Providers.• Making recommendations, such as suggesting appropriate hardware, software and systems.• Upgrading of the firewall.• Maintenance and upgrade of Network Structure.• Testing and Maintaining of Servers.• Advised on upgrade of CCTV cameras• Upgrade of cloud backup from G-suite to Microsoft 365.• Improved on the functionality of the VPN.• Management of Microsoft Active Directory and SharePoint.Achievements.• Explained troubleshooting procedures in a clear and understandable manner to help users fix minor to moderate IT issues.•Monitored network for security threats and supplied updates and patches as necessary.• Analyzed networks and systems to determine areas for improvement in workflow and developed customized solutions.• Modified existing networks to incorporate new capabilities that met customer requirements.• Developed updated system procedures as needed to address changing operational requirements and documented changes and test procedures to keep system information accurate.• Seem less flow of Internet.
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Kenya National Bureau of Statistics
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Government Administration
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500 - 600 Employee
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Information Technology Operations Supervisor
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Jul 2019 - Sep 2019
The Kenya National Bureau of Statistics (KNBS) is a Semi-Autonomous Government Agency incorporated under the State Department for Planning. The core mandate of the Kenya National Bureau of Statistics (KNBS) is collection, compilation, analysis, publication and dissemination of statistical information for public use.It also oversees the coordination, supervision and development of programmes within the National Statistical System. As a Special ICT in the Short term contract ,I was responsible for:Training Content Supervisors and ensuring that Enumerators are adequately trained;Supervision of Content Supervisors in 5 Sub -Counties i.e Kikuyu, Kabete, Lari, Kiambaa and Limuru.Working with the Content Supervisors to ensure that the census enumeration starts at the agreed time in the assigned supervision areas;Carrying extra census equipment/materials to be given to the Content Supervisors in case of emergencies;Providing technical support on ICT issues such as sorting out the tablets ( CAPI Computer Assisted Personal Interview) to Content Supervisors and Enumerators in their area of supervision;Any other duties as may be assigned by the CSO.Achievements.I gained experience in Co-ordinating Content Supervisors and Enumerators in the Census process.
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Landmark Hotels & Suites
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United Arab Emirates
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Hospitality
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100 - 200 Employee
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Information Technology Consultant
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Sep 2018 - Apr 2019
The Landmark Suites is a Premier Boutique Hotel situated in the heart of Westland’s , Nairobi, Kenya. The Landmark Suites caters for both families and business travelers offering quality premium services. Their Suites are modern, contemporary and spacious, designed to provide the highest level of comfort and convenience, supported by the latest technology. As part of this, I am responsible for:▪ Understand customer requirements and business objectives▪ Provide strategic advice on using technology to achieve goals▪ Manage IT initiatives and collaborate with in-house technical staff▪ Design IT systems and networks ensuring the right architecture and functionality▪ Support new technology implementation▪ Train users in new and existing IT systems▪ Provide assistance with technical issues▪ Revise existing systems and suggest improvements▪ Produce reports.Achievements▪ Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends.▪ Assisted clients with IT solutions; prepared written reports on solutions offered.▪ Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.▪ Developed IT system specifications after evaluating customer’s nature of work and business volume▪ Solved clients IT issues – Determined changes, recommended quality software, projected modifications of software, hardware and networking.
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Constituency Information Communication Technology Representative
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Jul 2017 - Aug 2017
Constituency ICT Head | Independent Electoral and Boundaries CommissionThe Independent Electoral and Boundaries Commission is responsible for conducting or supervising referenda and elections in Kenya. During the 2017 elections, I was offered a short term contract to support the constituency. I was responsible for: Training of staff (Presiding Officers, Deputy Presiding Officers and Clerks) on how to operate the KIEMS Kit which entailed how to vote in votes onto the KIEMS tablet during the previous elections; Confirmation of transmission of Logs with reference with the back end; and Making official rounds within the constituency to confirm smooth flow of the KIEMS tablets during the voting process.Achievement Successful voting period.
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WPP-Scangroup
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Kenya
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Advertising Services
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100 - 200 Employee
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ICT Specialist
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Sep 2013 - Dec 2016
WPP-Scangroup is a subsidiary of WPP and is the largest marketing and communication group operating a multi-agency model across multiple disciplines in Sub-Saharan Africa. The group comprises advertisement agencies, media firms, public relations agencies, a market research agency, specialty communication firms and digital companies. Whilst at WPP-Scangroup, I was responsible for: Supporting cloud and remote based services such as Office 365, ERP, Salesforce, Azure, and AWS; MS Active Directory, TCP/IP configuring of network devices, VM Ware Infrastructure; Performing preventative maintenance for checking and cleaning workstations, printers, and peripherals; Maintenance of IMac’s and Mac Book’s for users; Conducting test fixes and ensuring problem has been adequately resolved; Performing post-resolution follow-ups to help requests; User support and training through development of help sheets and frequently asking questions; Maintenance and administration of user accounts according to procedures; Design, implementation and optimization of integrated technology solutions in line with client and business needs; Developing, writing and communicating systems design, functional systems specifications and functional architecture analysis; Monitoring and tuning system performance, SAN management, and system security; Installing and performing minor repairs for hardware, software and peripheral equipment following design or installation specifications; Implementing and running IT service management functions and ITIL based service management and change control; Overseeing the daily performance of computer systems and servers managing active directory; Negotiating and managing relationships with ISPs and software/application providers; and Setting up equipment for employee use and ensuring proper installation of cables, operating systems and appropriate software.
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Gertrude’s Children’s Hospital
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Kenya
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Hospitals and Health Care
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300 - 400 Employee
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IT Specialist
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Jan 2010 - Aug 2013
The hospital is the largest hospital in East and Central Africa dedicated exclusively to the care of children. Whilst at Gertrude’s Children’s Hospital, I was responsible for: Providing technical support services to staff; Training of staff on the use and operation of hospital software such as Kranium which is used for billing, patient booking and admission; Assessment and resolution of computer security concerns; Management of domain servers and proxy servers; Data recovery and backup; PC maintenance services and troubleshooting of printers, scanners and computers; Configuration of users and operating systems; and IP address management.Achievement Contributed towards the recertification of the hospital’s ISO 2008 certification by updating the SOP’s (Standard Operation Procedures).
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Education
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2020 - 2022
University of illlinois at Urbana-Champaign
Masters of Computer Science in Data Science., Computer Science -
2018 - 2019
University of California
Data- Driven Decision Making, Data Processing -
2011 - 2014
Jomo Kenyatta University of Agriculture and Technology
Bsc.Information Technology, Widely Scoped but experienced in Severs,Networking and many more. -
2011 - 2013
Jomo Kenyatta University of Agriculture and Technology
Bsc Information Technology, Wide scoped. -
2008 - 2010
Graffins College
Business Information Technology, Computer/Information Technology Administration and Management
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