Operations Manager

• Jan 2019 - Present

- Part of the corporate management team. This team is responsible for the management and delivery of STSH projects :1. FOODWATCH DIGITAL PLATFORM ( By Dubai Municipality )2. MONTAJI ( By Dubai Municipality )3. MOHAP / EDPU ( By Ministry of health - MOH )- Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.- Coordinate, manage and monitor the workings of various departments in the organization.- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.- Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.- Monitor, manage and improve the efficiency of support services such as IT. Facilitate coordination and communication between support functions.- Manage customer support. Plan and support sales and marketing activities. Show less

Operations Supervisor

• Jan 2018 - Dec 2018

Brand Manager | UAE

• Jan 2017 - Dec 2017

Brand Manager | UAE & Kuwait

• Sep 2013 - Dec 2016

Designation Chronology: • Sept 2013 - Present : Brand Manager • Sept 2011 - August 2013 : Key Account Manager • Sept 2009 - August 2011 : Product SpecialistKey Achievements:• Played a pivotal role in steering a team of pharmaceutical sales professional, thus conducted all aspects of training and performance reviews periodically to maintain a skilled and motivated team.• Achievement of 29.506 % increase in sales in 2014 over 2013 and 18.37% in 2015 over 2014.Key Responsibilities:• Planning and implementing DexSil Brand strategy, conceptualizing brand positioning exercises with a view to achieve targets and maximize profits. Incorporating strategic up-gradations and devising pricing strategies to capture virgin/competitor markets while ensuring customer loyalty. • Directing the development and implementation of budget and long term financial plans to achieve the product category's volume, profit and spending objectives. • Spearheading the whole gamut of promotional activities with a view to ensure adequate penetration, market share, growth and performance. • Ensuring top line sales goals and bottom line profit goals are met, by recognizing the profitability and revenue impact of all business opportunities, overseeing execution of brand strategies by coordinating with various departments to ensure smooth workflow. • Assuming responsibility for replacing the information by arranging authorized distributor team meetings in UAE & Kuwait for seamless functioning of activities leading to optimal growth chart of the organization.• Researching current market scenario, conducting competitive analysis, capturing new business opportunities, thus analyzing, preparing forecast reports and submitting the same to the senior management for further decision making. Show less

Key Account Manager | UAE

• Sep 2011 - Aug 2013

Key Achievements: • Achievement of 25.57% increase in sales in 2012 over 2011 and 8 % in 2013 over 2012Key Responsibilities: • Recognized potential/new customers, consolidated existing clients, ensured higher sales and superior customer service to consistently chart out strategic long term goals and objectives with corresponding milestones. • Instrumental in securing customer segments and accordingly reported on all the significant changes in the market to ascertain smooth functioning of the operation in an efficient and effective manner. • Analyzed customers in UAE in accordance with potential development, trade margins, sales revenues and average revenues for B+Pharma, simultaneously designed and implemented corresponding plans for measures encompassing Ex. BinSina P.G., Marina P.G., United P.G, Life health care P.G., SuperCare P.G., Aster P.G., Boots P.G.,., Al Ain P.G. and Al Manarah P.G. • Handled key accounts and identified their requirements in view of market trends. Recommended options for optimizing resources, securing orders and ensuring all products adhere to client specifications. • Actively involved in the development of a strategic customer processing concept and the annual business plan to accomplish sales and earnings targets to enhance organizational profitability. • Formulated action plan to expand the business, thus developed and implemented pricing policy, whilst ensuring strict adherence to organizational policies and procedures. • Stayed updated with competitor initiatives and market trends to formulate long/ short term sales strategies for enhancing company revenues. Show less

Product Specialist | UAE

• Sep 2009 - Aug 2011

Key Achievements: • Professionally represented the company at trade association meetings to promote product and company (Ex.Arab Health congress - Dubai, U.A.E.). • Achievement of 217.04 % increase in sales in 2010 over 2009 (Launching year) and 26.30% in 2011 over 2010Key Responsibilities: • Served as a cardinal link between the B+Pharma and healthcare professionals (Orthopedics) by maintaining efficient business relations with various customers to help them recognize cases where they can prescribe, dispense and use DexSil products for the benefit of their customers .• Deliberately increased the awareness of DexSil products by means of constant learning and sharing of latest information for Healthcare providers; established pricing strategy and monitored gross profits to achieve product revenue budget whilst bringing down sales cycle significantly to secure/close deals. • Ascertained achievement of pre-determined targets in compliance with company values and beliefs, simultaneously designed sales and marketing plans as well as assumed responsibility for utilizing territory, product and competitor knowledge for better functioning. • Lend a helping hand to the Direct Manager in formulating effective business plans for the assigned area through sharing knowledge and experience gained in the assigned field. • Kept records of customer interactions and transactions, recorded details of inquiries, complaints and comments, as well as actions taken to cater the same. • Projected monthly targets, prepared action plans/ schedules and formulated initiatives to achieve the targets and accordingly provided requisite sales reports to the upper management to keep them abreast of all sales initiatives. • Stayed attuned to latest scientific advancements, analyzed potential markets along with preparing various reports for the Product Manager and accordingly submitted recommendations for product development. Show less

Medical Representative | Dubai

• Aug 2007 - Aug 2009

Key Responsibilities: • Instrumental in developing and managing a territory with the goal of maximizing sales of the product named PONSTAN FORTE; thus conducted regular field visits across all regions to gauge effectiveness of own promotions and also to evaluate competitor activities. • Generated proposals, prepared sales quotations, planned customer meetings and demonstrated capabilities on assigned products in assigned territories. • Arranged appointments with doctors (Orthopedics, Gynecologists & Dentists) along with hospital consultants and pharmacists, made customized presentations on company products and responded to client inquiries, to ensure high client satisfaction. • Interacted with clients, provided them accurate information pertaining to characteristics and clinical studies conducted on the drug and negotiated sales deals with them. • Worked closely with team managers to devise plans for approaching contacts and created effective business plans for enhancing sales in the area. • Remained abreast with the latest clinical data supplied by the company and interpreted, presented and discussed this data with health professionals during presentations. Show less